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Concert Regular
Entropia
Posts: 4
Registered: ‎20-02-2012
Accepted Solution

Unable to install: error code 53

Hi

 

My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to install. I get this error message:

 

---------------------------
Spotify Installer
---------------------------
The installer encountered an unknown error.

(Error code: 53)
---------------------------
Retry Cancel
---------------------------

 

I tried hitting Retry a couple of times. It downloads the installer again and after a few moments I get the same error message again. I couldn't find anything on this error code on Google or Spotify FAQ/forums.

 

What do I do to make it work?

Concert Regular
Entropia
Posts: 4
Registered: ‎20-02-2012

Re: Unable to install: error code 53

Well, I figured out the problem just moments after posting for help here. Error code 53 means it's unable to start the installer. Our group policy here at work prohibits users to execute programs from any others directories than a few pre-selected ones. Anyway, I moved the installer EXE from the Appdata-directory to a directory I'm able to execute from and now I get a different error code, 17. "Unable to start Spotify". Maybe it's trying to install in Program Files which is blocked. Is there a command-line argument I can use to specify a custom installation directory?

Concert Regular
Entropia
Posts: 4
Registered: ‎20-02-2012

Re: Unable to install: error code 53

Figured out the problem.

 

Spotify installer unpacked itself to my Appdata-directory and tried to start itself there... Notice a pattern? Anyway, I again moved the files to where I can execute them and it now works okay.

 

Hope this helps people who are experiencing similar error code 53 and 17 problems.

Gig Goer
kuesschen
Posts: 3
Registered: ‎10-09-2012

Re: Unable to install: error code 53

how did you manage to move them. i cannot even find it after downloading it.  but i also get the error 17 all the time

Gig Goer
kuesschen
Posts: 3
Registered: ‎10-09-2012

Re: Unable to install: error code 53

OK problem solved... Needed to run a comparability test^^

Concert VIP
vpspotify
Posts: 6
Registered: ‎08-11-2013

Re: Unable to install: error code 53

Can you please explain what that means? I am having the same problems you were. Thanks

Peter
Posts: 45,284
Kudos: 12,392
Solutions: 3,401
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Unable to install: error code 53


vpspotify wrote:

Can you please explain what that means? I am having the same problems you were. Thanks


Does using the installer package below help at all?:

http://download.spotify.com/Spotify%20Installer.exe

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Concert VIP
vpspotify
Posts: 6
Registered: ‎08-11-2013

Re: Unable to install: error code 53

Thanks for the response Peter,  your installer package leads me to error code 17.

 

If it helps at all, the background for my problem.  Randomly yesterday Spotify stopped opening properly and said "blocked by group policy". Google searches have not come up with much.  So I figured I would delete Spotify and reinstall.  That's when I started running into the error codes 53 or 17 depending on how I try to install it.  I have been trying to look into ways to adjust the group policy settings, but am a little lost.  It is a company computer but I just checked a co-worker's and he can still open and run Spotify.

 

Thanks again for trying to help!

 

PS I had also recently downloaded AdBlocker Plus and wasn't sure if that was interferring with Spotify somehow even though I paid for premium. I have gotten rid of ABP and it still didn't help.

Peter
Posts: 45,284
Kudos: 12,392
Solutions: 3,401
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Unable to install: error code 53

Does installing in Windows Safe Mode make any difference? 

Instructions here

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
DarkLurker
Posts: 1
Registered: ‎15-11-2013

Re: Unable to install: error code 53

Hi All,


I found this thread when I ran into a similar problem here.  I'm a network admin for a college, and one of my users is having problems with Spotify.  I had downloaded the installer myself so I could install it on my PC and got the Error 53, then googled and found this thread.

 

My guess is that the reason that a domain policy suddenly popped up preventing running programs that are in AppData (like the Spotify installer, and even, apparently, Spotify itself)  is that we network admins have started using that policy to prevent the Cryptolocker virus from infecting our network machines.  There's quite a writeup about it here and here . I just put a policy for it in place yesterday, and I've already had a call about it this morning.

 

I don't know why Spotify chose to run the downloaded installer from AppData instead of using a Temp directory like most every other program in existence, but that's what's going on.  Perhaps if this becomes a big enough problem, they'll change how their installer works.

 

 

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