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Music Lover
volckerick
Posts: 2
Registered: ‎15-05-2012
Accepted Solution

my spotify keeps saying its in offline mode and i cant make it switch to online..

my spotify keeps saying its in offline mode and i cant make it switch to online..

Garage Band
kristin_vde
Posts: 17
Registered: ‎15-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

I have the exact same problem! I have followed all the guidelines (reinstalled the program, removed and then added Spotify to the Firewall exceptions) but it still won't go online. I have had this problem ever since I upgraded to Unlimited. Are the two related?

Moderator
Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

Hey,

Have you tried a basic reinstall of Spotify at all yet? You can get directions on how to do so here... http://www.spotify.com/help/faq/tech/clean-reinstallation-of-spotify/

Also, are you receiving any error codes at all?

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Music Fan
fishtopher72
Posts: 1
Registered: ‎15-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

I had the same issue as the OP, a reinstall did indeed fix it

Garage Band
kristin_vde
Posts: 17
Registered: ‎15-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

Yes, I have, and it works for a while, but every time I turn my computer off, I need to uninstall spotify and then download it again. Quite time-consuming and annoying...Is there another, permanent solution?

BTW, I just get the basic error code that spotify is offline, no special error codes or anything.

Gig Goer
Focus
Posts: 3
Registered: ‎16-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

Ik have the exact same problem, help needed asap, I am a music addict

Gig Goer
Braveheart708
Posts: 3
Registered: ‎16-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

Same problem just now but I did get an error code, 404. A problem with the server atm perhaps? Eventhough the twitter page has nothing about it.

Garage Band
kristin_vde
Posts: 17
Registered: ‎15-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

... and now I even have it on another computer, at work!

Gig Goer
Braveheart708
Posts: 3
Registered: ‎16-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

"We are investigating why the service is down for many users. Updates will be posted here once we have more information"
From the Twitter service update page :) 

Gig Goer
Focus
Posts: 3
Registered: ‎16-05-2012

Re: my spotify keeps saying its in offline mode and i cant make it switch to online..

isn't working on my iPhone either but not everybody seems to have problems?

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