I am having same issue with adding Spotify to my Sonos. I did receive an email when I signed up for premium service with a 10 digit username I'd. However no password. I too was automatically signed in using Facebook info. When I try to request or retrieve a password to log in on Sonos I get caught in a loop with no way to request one. This seems to be an issue for many on this forum. Please let me know the quickest way to obtain a password. The reason I subscribed is to add Spotify to Sonos. Help!
Snick226 - Welcome to the Community! As you said, you will be unable to log into your Sonos with your Facebook details. You'd have to use that 10-digit username, and set up a password from here: http://www.spotify.com/account/set-device-password/
Once you've requested a password, please allow up to 48 hours for it to come through. If it hasn't come through after this, please get back to me. We'll then try and get it sorted.
When I go do that link you posted it gives me options to sign in. I can sign into spotify. I can not however find where to go to request a password so i can use that for Sonos. Spotify is not recognizing me. The link is very unclear how to reset the password and make it apply to Sonos. So far I have my sign in with facebook and my password with facebook. I did change my password as one of the suggestions said to. Still doesnt work. Can you or someone give me very specific directions how to reset the password for Sonos and not just a link that puts me in a loop. Sorry to be a pain here but the technician is coming in a couple of days to tweak some other things and i need my password and user info so he can help me finish setting up everything to my system . THANKS!
Snick226 - I've just created an account through Facebook to test this. Ok, could you log into the website above (in the top right corner) with your Facebook details.
You'll then get a page saying 'Set a password for your devices'. If you click on 'Send e-mail to set password', you'll get an email through with instructions on how to set it up.
Sam! It's working now! The set device password link finally showed up when I received the email, Once I received that, the rest was simple. Thank you for being so thoughtful and prompt in helping! I do appreciate it! Linda
