Spotify Community

lesthaeghet · 2013-05-12

I have tried several times over the past couple of weeks to get a device password sent to my e-mail (https://www.spotify.com/se/account/set-device-password/). I have yet to receive any e-mail with a device password. Can anyone assist?

Thanks!

Liam · 2013-05-12

Hi,

Welcome to the community!

Please could you contact the customer services team using the Support Form - they should be able to send the device password too you 🙂

Liam

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Greg · 2013-07-04

@Marktonium wrote:

No joy. I have not received any emails from any Spotify personnel.

Is this a common problem? If so, what causes it?

It appears you were sent an email earlier today (11:56am UK time) with a request to confirm details. It may have landed in your junk folder?

Just reply back to this email and the team will get you sorted!

___

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Did I solve your problem? Click 'Accept As Solution' to help others find the answer!

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View solution in original post

HBjerneld · 2014-05-29

I have contacted the support regarding the issue of not receivning email from spotify with device/password.

Received confirmation from support bu no answer to my problem

No other email what so ever...

Case# 01491746

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pixeye · 2014-10-27

I've got an answer, but it was kinda waste of time.

The answer was to retry after cleaning my cookies or using my browser in private mode...

Clearly i'm not the first one with this issue and i'ts not on the user side.

No one (on twitter and in your support team) seems to have ever heard of this, and is telling me that "it should be in my spam" or "does your browser cookies are cleared ?".

I work in IT and an issue like this one should be fixed, or at least a method of resolution should be given to your support team, everyone's time would be preserved.

View solution in original post

user-removed · 2016-01-06

I have the same problem. case # 04537255

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MaryS · 2016-01-06

Hey @user-removed

Thanks for posting 🙂

It's really easy to set up a device password within Facebook. Just follow these steps:

1. Head to www.facebook.com/settings.
2. Select Security.
3. Select App Passwords.
4. Click Generate App Password.
5. Enter your current Facebook password and click Submit.
6. Enter Spotify, and Facebook will automatically generate a password for you. You can use this with your Facebook email address to log in to Spotify on any device.

Let me know if you have further questions.

Cheers,

View solution in original post

Liam · 2013-05-12

Hi,

Welcome to the community!

Please could you contact the customer services team using the Support Form - they should be able to send the device password too you 🙂

Liam

lesthaeghet · 2013-05-12

Done! Awaiting a reply.

Thanks!

wOhst · 2013-06-19

I sent a mail with the support from. Hope to get a answer soon!

I waited two days for the passwort mail but nothing happened 😞 .

Adam · 2013-06-19

Could you let us know what case # you got from the automated response? We'll chase it up and make sure it gets answered.

@wOhst wrote:

I sent a mail with the support from. Hope to get a answer soon!

I waited two days for the passwort mail but nothing happened 😞 .

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

wOhst · 2013-06-21

00760260

lesthaeghet · 2013-06-21

Just as an FYI... over the course of about 6 weeks, I submitted two requests for support using that form and neither of them was answered. I eventually just gave up, cancelled my account, and created a new account not associated with Facebook so that I could just use normal credentials. If it's of interest, although it doesn't matter now, the two case numbers were 00693639 and 00740590.

wOhst · 2013-06-25

What happened here?

Adam schrieb:

Could you let us know what case # you got from the automated response? We'll chase it up and make sure it gets answered.

@wOhst wrote:

I sent a mail with the support from. Hope to get a answer soon!

I waited two days for the passwort mail but nothing happened 😞 .

DaHu4wA · 2013-06-25

Hy! I have the same problem here!

I bought a very expensive AVR with spotify support but the online form won't send me a email!

Adam · 2013-06-25

@wOhst - apologies for not updating you sooner. You should get a response from support soon.

@DaHu4wA - get in touch here and one of our support team will get back to you as soon as they can. If you get an automated response, reply back to it directly. If nobody gets back to you, feel free to PM me your case #.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

DaHu4wA · 2013-06-25

Thank you for your help.

I already found this section and created a support ticket 🙂 (#00771460)

I hope I will get an answer tomorrow.

Best regards

Dahnert · 2013-07-03

I am genuinely annoyed. I've tried getting my device password sent to me at least 10 times now over the last two months. I even decided to contact support two weeks ago, but still no answer.

Support won't answer, and the password won't arrive. What do I do?

Joe · 2013-07-03

Can you post your case number from the automated reply and I'll escalate it for you.

@Dahnert wrote:

I am genuinely annoyed. I've tried getting my device password sent to me at least 10 times now over the last two months. I even decided to contact support two weeks ago, but still no answer.

Support won't answer, and the password won't arrive. What do I do?

Dahnert · 2013-07-03

That would be appreciated.

Case number: # 00769409

Joe · 2013-07-03

Escalated 🙂

Marktonium · 2013-07-04

Same issue.

Attempting to set up media player, but can't due to no device password being set.

Case number is 00787505.

Regards.

wOhst · 2013-07-04

I received a mail with a link to give feedback about the support. But I got no mail from the support :'( . I gave a feedback but still no help!

wOhst · 2013-07-04

Spotify Case #: 00760260

Adam · 2013-07-04

@Dahnert -- you'll get a response soon.

wOhst and Marktonium -- my colleagues have now replied to your cases.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Marktonium · 2013-07-04

No joy. I have not received any emails from any Spotify personnel.

Is this a common problem? If so, what causes it?

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