Help - Other (Partner Devices, Windows Phone 8, etc.)

[Bodan2]

I sucessfully tested the spotify free account for the free 48 hours test period with my squeezebox Touch and Radio devices. After that I switched to the 30 days Test premium membership, entered sucessfully my payment and got the Mail confirming that i have a premium membership now. But the squeezebox devices won't connect anymore giving the error message "User name or password invalid". I have requested to set the password for the device code again, but no sucess. I think it is a Problem with the spotify Servers.

[Richard]

Hey Bodan2, welcome to the Community.

I'm not aware of any problem with the servers at the moment that could affect this. It is strange that it would stop working if it was ok before. You're definitely signing in with the right details? I'll have a look around and see what I can dig up.

I've also deleted the duplicate thread you posted on this. Please try to avoid double posting when possible.

[Bodan2]

I am sorry for the double posting, after pressing the post button once there was no change in the page so it seemed to me it had not been sent at all. So I pressed the post button again. I have rentered the user name code and the password several times on both devices, but it did not help. When testing the the 48 hours period it got it working at once. What should I do now to get it working? Should I post my user name code here?

[Bodan2 · Accepted solution]

I solved the problem by disabling the synchronization of the squeezebox devices. Then everything worked fine. I could then enable the syncing again with success, so it seemed to be a problem of the client side software of the Logitech devices.

[Richard]

Great, thanks for letting us know how you sorted this out. Happy listening.

[melissa11]

Ho do I disable the synchronization of the squeezebox devices?  

[Bodan2]

You disable it in the same menu as you configured the synchronisation: in one of the squeeze boxes you select "settings", then "synchronize", and then "no sync".

[melissa11]

Thanks, I found settings on the squeezebox but nothing pertaining to sycronization.  it gives me options like alarm, shuffle, display in settings.  Am i in the right place?  If so, i dont see sycronization

[Bodan2]

Synchronization is an option that allows to sychronize 2 squeezebox devices to play the same music. This option is probably only available when there are at least 2 squeezebox devices connected to the same server. If you do not find it in the settings yout either have only one device in the net or your device does not support it.

[omegaman]

hi, this thread seems like the place to extend the squeezbox related discussion; I apologize if not.

I cannot log in to the spotify app on the squeezebox.  I am a recent (premium) customer to spotify, and got a squeezebox touch which has the spotify app.  I was forced to create my spotify account via facebook, and some random number was generated and is reflected as my username in my spotify profile.  However, when I try to log into spotify through the squeezebox touch, it rejects both my facebook username/pwd combo & the random# spotify username / facebook pwd combo.  Not sure what else to try. Thanks for any guidance.

ray