Help - Other (Partner Devices, Windows Phone 8, etc.)

[lifeGuy]

264815

[Fluffuser]

Hi David, i replied ith the requested details. What happens now? Do i need to wait or do something more? Rob.

[Fluffuser]

Hi David, how to i follow up on this and my open support ticket? I have not had a resolution yet and still have no device password?
Rob.

[percotta47]

Have a spotify account. Login is no problem. When I use my log in details under Sonos, Music Library, Music Services, Log on to Spotify, Start I get a failure note and cannot log on. All log in details are correct. What do I do?

[Meredith]

Hi there,

Users that log into Spotify via Facebook need to retrieve a username and password to log into their Sonos. 

Please see this post for more information. 

[Paul_Markham]

I'm in exactly the same situation. Been waiting 6 days for a password to 'appear'. No email received and no issue with it being filtered by email system (I work for a major computer company).

The on-line guidance isn't at all clear about how this process is supposed to work and, in my opinion, could lead to users being stuck in the same loop that I'm in...contstantly being returned to the sign-in screen but unable to sign in with a Spotify account rather than with Facebook.

The only reason I upgraded to Premium is to play through my new SONOS and I havent been able to do that for 6 days. No end in sight to the problem for me.

Please send me a password.

[Meredith · Accepted solution]

LifeGuy, Fluffuser, and Paul_Markham --

You've all got emails headed your way, please have a look in your inbox. 

[benno]

I have got my device password but when I try and login using it I get an error message saying the passowrd is wrong. Please help.

[Meredith]

Hi Benno - 

I can see you've already opened a case with our support team. Have a look in your inbox as my colleague has replied to you with your log in details. 

[lifeGuy]

Meredith,  i still have not recieved anything on this.  Can you help out?