Help - Other (Partner Devices, Windows Phone 8, etc.)

[UggeOnSonos]

I very often experice ""The connection to Spotify was lost." - And Sonos could not add songs to playlists. Sometimes I just need to try again, sometimes I give up that day.

I do not experience dropouts on other services (Aupeo, WiMP or Radio). 

Anybody else experiencing this? 

I've seen on other forums (Sonos') that the root cause probably is that Spotify servers are overloaded.

Comments?

[nsolland]

same here

[Lars_71]

I have same problem on Sonos. This was never a problem earlier but somehow seems to happen more often

[razzyjazzy]

I have just started to receive the same message. My problem seemed to be apparent when i changed from sky to virgin media.

The controller logs in to the account fine and i can see any new play lists created but gert the same message as you.

I will try and get a response from sonos and get back to you all

cheers

[crherbert]

I have continuous problems and the customer service is terrible. I think their servers are overloaded. I may cancel subscription.

[Ukgordi]

I have just purchased a Sonos 5 and taken out a Premium Spotify subscription. I have experienced the lost connection message all evening. All other services are working fine and the Sonos is running the latest firmware. I've tried rebooting my player which seems to resolve the problem for a few minutes then I get the lost connection message again.Does anyone have any idea where the problem lies and what the solution to my problem might be?

[licenced]

Hi,

log the issue with Sonos support - they are great and can diagnose these types of issues. It's possibly down to your network config or maybe an issue with their servers

Dave

[RM12]

Hi, I'm also getting the 'connection to Spotify was lost" in our Sonos- we are also on Virgin Media but on the XXL Broadband so the speed should not be an issue. I have made sure that the other laptops are not on Spotify.  We have Spotify Premium. 

Have written to Sonos support. Haven't heard back. 

Did you ever find resolution? 

Frustrating paying the premium fee but not able to use it! 

[Ukgordi]

Hi, and thanks for various comments, it seems this is a common problem. Since my last post I have checked my network and everything seems to be ok. Interestingly over the last few days Spotify seems to be playing without significant problems on my Sonos. I'm therefore leaning towards the problem being server side somewhere, maybe the servers are not able to cope with peak demand. Any further thoughts anyone?

[RM12]

I thought it may be an issue with the evenings.  But I tried this afternoon as well, and again, it was patchy. Quite frustrating.  Hopefully someone will come back to me from Support.