10-04-2012 10:13 PM
11-04-2012 06:49 AM
>> That life sign is not good. They only told him that they don't work on it. Also > they told him that fixing the bugs is not planned. Its a nice form of "We don't > care!
>No, they didn't say any of that, they just don't promised a date for a fix. The fix could be out tomorrow or in a month for all we know, no need to read more into it that what is stated. Not promising something is not uncommon with software, dates tend to slip.
The dont say that either.
They didn't say they cant say when it will come out. They said they can't say If or When an update will come out. So in reality it could be tomorrow, it could be a month, it could also be never.
I agree its not uncommon for companies to be vague about release dates, but most will have bug trackers and road maps which support can access and can usually give an indication if certain bugs are a priority and if a fix is being worked on.
11-04-2012 05:33 PM
I've also contacted Spotify for the issues mentioned before (offline mode, lack of stability on the app) plus some others (if answering a call while playing music, music does not resume playing; you would need to open the app again and it will start from fresh, not from where you left; launch time takes a long time some times, to the point that I have to close the app and try again; I also feel the app keeps running on the background even when you exit, depleating the battery much faster; local files on the computer are not available on the phone).
Response was the same (we know about it, we can't comment on when it will be fixed). So, I ended up cancelling my subscription. Sad, as I was on Spotify since the beginning. I'm going to give Rdio a try now, as they have roughly the same amount of songs, same labels, and app for WP. The only switching cost is to re-create the playlists, but if that allows me to play my music on the go, why not?
12-04-2012 07:04 PM
Also cancelled Premium due to WP7 problems. Sad to see me go also, to quote Spotify, but if it doesn't work, it just doesn't work.
Also, replacing my local files on offline mode with the "right" versions found on the music library is unforgivable. Even it sounds really twisted, i really do want to listen to my own crappy-chipmunks-karaoke-over-skype versions of certain songs. That's why they are on my local files the start with, duh!
I will be the first to re-subscribe if these issues are fixed!
13-04-2012 01:12 AM
So I am experiencing the same issue in the forum.
I thought it might be an issue with the HD7s I had. I recently switched to a Focus and the same problem occurs. It is just a poorly written app. I just don't understand why you invest in an application and then do such a poor job building. I think instead of investing in apps, you should investing in QA people to test your products before release.
You lost another customer Spotify. Again.
13-04-2012 03:37 PM
I'm Sorry, but I do not renew Spotify... 07.07.2012 Spotify Premium... but then I may use another program that works and with radio. Maybe Deezer or Nokia Music.
Thank you for the fish Spotify, I do not understand why you release this bugfull app, test before release. And this makes me tired that you can not update it when I pay for you...
Cheers... If you want see me using Spotify, update WP7 client until 07.07.2012, then I say bye bye...
13-04-2012 03:46 PM - edited 13-04-2012 03:47 PM
My trials ends in two days. I will miss it because i have no alternative then buying my music but i will not supporting such a behavior.
13-04-2012 03:51 PM
I asked from Spotify, when this **bleep** app comes with update... Answer: we do not know...
Hello Spotify... this is your app and you do not know??? I'm not Stupid customer, I can not wait... Maybe this app gets update in 2012 December and maybe 2050 June... and maybe no updates at all.
We do not know... But do you at least know why people are canceling subscriptions?
If you do not have Windows Phone coders... get them... easy. But if you do not care at all, why I should...
I already canceled subscription month ago... and wait when my Premium dies.
Sad, very sad... I was Prmeium nonstop customer since December 2010.
27-04-2012 10:58 PM
I'm also unable to sync *my* mp3's or Spotify's onto my Lumia 900. I just started a 14-day trial with Zune. I have a good first impression: Johnny Adam's "Man of My Word" is available on Zune; not on Spotify. Sounds great; it's fast so far. I'm starting to create copies of my Spotify playlists on Zune. We'll see which service is cancelled in 14 days at the end of the trial. Spotify's silence on this matter is infuriating. - Steve