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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 668 Views
  • 4 replies
  • 2 likes
  • Other
  • 668 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17230 Views
  • 8 replies
  • 1 likes
  • Other
  • 17230 Views
  • 8 replies
  • 1 likes

Superuser Contribution Playlists which start with unavailable local files loop when they shouldn't

PlanPremiumCountryUnited StatesDeviceWeb Browser (Microsoft Edge)Operating SystemWindows 10 My Question or IssueI have playlists which contains "local" music files. When I'm at work, these files are not available, and are greyed out in the UI (Image ...

shinobisensei_0-1695674755041.png shinobisensei_1-1695674804677.png shinobisensei_2-1695674822676.png
  • Music Fan
  • Plan Premium Country United States Device Web Browser (Microsoft Edge) Operating System Windows 10   My Question or Issue I have playlists which contains "local" music files. When I'm ...
  • MihailY
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • Other
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not the correct song

When I would like to play a song it takes me a different song. This is especially annoying as I have a dance competition in a few weeks and I can not get the right music.

  • Newbie
  • When I would like to play a song it takes me a different song. This is especially annoying as I have a dance competition in a few weeks and I can not get the right music. 
  • Lyubka
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not pausing podcast during ads

This problem just showed up and now keeps happening, where the ad spots will start and while the ad is going the podcast will continue in the background without the ability to pause it or return the podcast video view. It's incrediblely annoying and ...

  • Casual Listener
  • This problem just showed up and now keeps happening, where the ad spots will start and while the ad is going the podcast will continue in the background without the ability to pause it or return the ...
  • AnyEpicgaming
  • Newbie
  • 2577 Views
  • 43 replies
  • 14 likes
  • Other
    WD
  • 2577 Views
  • 43 replies
  • 14 likes

Superuser Contribution Becoming a podcast aggregation partner

Hey there, We’re a podcasting hosting and streaming platform and currently allow all of our users to stream to Apple iTunes and (GooglePlay) but i’m a big fan of Spotify and want to add the ability for our users to publish their podcast to Spotify. C...

  • Newbie
  •   Hey there,   We’re a podcasting hosting and streaming platform and currently allow all of our users to stream to Apple iTunes and (GooglePlay) but i’m a big fan of Spotify and want to ...
  • Soton
  • Casual Listener
  • 1599 Views
  • 4 replies
  • 0 likes
  • Other
  • 1599 Views
  • 4 replies
  • 0 likes

Superuser Contribution VIDEO GAMES ERROR

I'm playing on xbox series sand I've noticed that after an ad on Spotify, the app stops!This is happening to everyoneIn other words, it freezes during the ad and the music doesn't come back, we always have to restart the app Could you check the versi...

  • Visitor
  •   I'm playing on xbox series s and I've noticed that after an ad on Spotify, the app stops! This is happening to everyone In other words, it freezes during the ad and the music doesn't com...
  • Joan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug sur ma television

PlanGratuit/PremiumPaysFrance Appareil(iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016)Système opérateur(iOS 10, Android Oreo, Windows 10, etc.) Ma question ou mon problèmeLorsque je mets ma musique sur ma télévision parfois le son se coupe mais la ...

  • Newbie
  • Plan Gratuit/Premium Pays France  Appareil (iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016) Système opérateur (iOS 10, Android Oreo, Windows 10, etc.)   Ma question ou mon problè...
  • MihailY
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • Connect
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Want to change language of podcast ads

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueHi. I am currently learning Italian and would like to change the language of the ads I receive on podcasts to get som passive learning. When I change the language in the settings ...

  • Newbie
  • Plan Premium Country Sweden Operating System Windows 10   My Question or Issue Hi. I am currently learning Italian and would like to change the language of the ads I receive on podcasts ...
  • Lyubka
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • Other
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black screen on web player

PlanPremiumCountryUK Operating SystemWindows 10 My Question or IssueHi, As I cannot install the Spotify player application, nor use the Windows 10 store option on my laptop, I have been looking to use the web player instead. However, I have found on ...

  • Casual Listener
  • Plan Premium Country UK   Operating System Windows 10   My Question or Issue Hi,   As I cannot install the Spotify player application, nor use the Windows 10 store option on...
  • badpatch
  • Newbie
  • 1205 Views
  • 4 replies
  • 0 likes
  • Other
  • 1205 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have switched off Autoplay via the settings menu, but it is still active

I am trying to disable Autoplay I have switched it off via the settings menu on both my Windows laptop and my Android phone, but it has not been disabled. What else can I try?

  • Visitor
  • I am trying to disable Autoplay I have switched it off via the settings menu on both my Windows laptop and my Android phone, but it has not been disabled. What else can I try?
  • dsiew10
  • Visitor
  • 713 Views
  • 12 replies
  • 3 likes
  • 713 Views
  • 12 replies
  • 3 likes

Superuser Contribution Songs keep randomly stopping or skipping to the next song - LG Smart TV

I have premium account and in the past weeks i´m having an issue in my LG Smart TV model SK7900PLA, which consists in the songs keep randomly stopping or skipping to the next song until the list stops. - I already reinstall the app in the SmartTV, wh...

  • Regular
  • I have premium account and in the past weeks i´m having an issue in my LG Smart TV model SK7900PLA, which consists in the songs keep randomly stopping or skipping to the next song until the list stop...
  • LuckyLuke16
  • Newbie
  • 8973 Views
  • 20 replies
  • 4 likes
  • Other
  • 8973 Views
  • 20 replies
  • 4 likes

Solved!!Superuser Contribution I can't access my friend's collaborative playlist despite being public

PlanPremiumCountryAustraliaDevice(iPhone 14 Pro Max, Macbook Pro 16 inch 2019)Operating System(iOS 17, macOS Ventura 16.4) My IssueMy friend had created a public collaborative playlist in order for everyone to share songs, I was able to access and ad...

  • Casual Listener
  • Plan Premium Country Australia Device (iPhone 14 Pro Max, Macbook Pro 16 inch 2019) Operating System (iOS 17, macOS Ventura 16.4)   My Issue My friend had created a public c...
  • tphn
  • Casual Listener
  • 992 Views
  • 2 replies
  • 0 likes
  • Other
  • 992 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile][Social] Group Listening

Up until recently my friends could scan a Spotify code and join the playing group to add songs to the queue, for example. This feature has been changed and you can no longer 'join and play music on same device', nor is there a code. I have to send th...

  • Newbie
  • Up until recently my friends could scan a Spotify code and join the playing group to add songs to the queue, for example.   This feature has been changed and you can no longer 'join and play m...
  • Dian
  • Spotify Legend
  • 844 Views
  • 4 replies
  • 3 likes
  • Mobile
    Social
  • 844 Views
  • 4 replies
  • 3 likes

how to find account settings on my Mac

I'm trying to upload a personal mp3 file to my Spotify account and all the instructions say to go to my account and then "settings". There's no option for settings. Same thing on my PC desktop. WHERE can I find settings on my Mac (or PC) desktop?Than...

  • Visitor
  • I'm trying to upload a personal mp3 file to my Spotify account and all the instructions say to go to my account and then "settings". There's no option for settings. Same thing on my PC desktop. WHERE...
  • Maxim
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution View album cover instead of seeing a video in loop

I think it would be cool to have an option to see the album/single cover picture of the song you listen to instead of seeing a short video that goes in loop

  • Visitor
  • I think it would be cool to have an option to see the album/single cover picture of the song you listen to instead of seeing a short video that goes in loop  
  • MartinHernandez1
  • Casual Listener
  • 6540 Views
  • 2 replies
  • 4 likes
  • 6540 Views
  • 2 replies
  • 4 likes

Solved!! Playlists not fully syncing between devices

PlanPremiumCountryUSA DeviceDell Latitude E7450, Dell Inspiron 5559, Samsung Galaxy S7 (Verizon)Operating SystemWindows 7 Professional, Windows 10, Android 8.0.0 Oreo My Question or IssueMy playlists are not really fully syncing between my Android de...

  • Casual Listener
  • Plan Premium Country USA  Device Dell Latitude E7450, Dell Inspiron 5559, Samsung Galaxy S7 (Verizon) Operating System Windows 7 Professional, Windows 10, Android 8.0.0 Oreo   My Q...
  • electroman12345
  • Casual Listener
  • 1763 Views
  • 5 replies
  • 1 likes
  • Other
  • 1763 Views
  • 5 replies
  • 1 likes

Ads + podcasts keep playing at the same time

PlanPremiumCountryCanada DeviceS23 ultra Operating SystemNewest android version, My Question or Issue Ads keep playing during podcasts and both the audio feeds intertwine Before the lastest update, when an ad break happens, the podcast pauses, and th...

  • Casual Listener
  • Plan Premium Country Canada    Device S23 ultra  Operating System Newest android version,    My Question or Issue   Ads keep playing during podcasts and both...
  • BrettG94
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly ads on Premium

I have had Premium Family for several years, I recently had to update my payment card details and it made me reinvite family etc. My top podcast is Armchair Expert and since they moved to Spotify exclusively, I've had no ads for 6-8 months. However s...

  • Regular
  • I  have had Premium Family for several years, I recently had to update my payment card details and it made me reinvite family etc. My top podcast is Armchair Expert and since they moved to Spoti...
  • shmabbss
  • Visitor
  • 587 Views
  • 2 replies
  • 0 likes
  • Other
  • 587 Views
  • 2 replies
  • 0 likes

Alexa voice command to play on Bose SoundTouch doesnt work

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemWindows 10 My Question or IssueI noticed last night when I asked Alexa to play music on my Bose SoundTouch soundbar it defaulted to playing Amazon Music instead of Spotify Premium. When I...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Windows 10   My Question or Issue I noticed last night when I asked Alexa to play music on my Bose SoundTouch soun...
  • mitchwarner
  • Newbie
  • 2456 Views
  • 4 replies
  • 5 likes
  • Other
  • 2456 Views
  • 4 replies
  • 5 likes

Solved!!Superuser Contribution Spotify official playlist disappear

I used to play "Anime Hits - playlist by Spotify", but it recently disappeared from my library.Then I use Google search to find this playlist is not found now.https://open.spotify.com/playlist/37i9dQZF1DX6XceWZP1znYIs there any way to see what songs ...

  • Newbie
  • I used to play "Anime Hits - playlist by Spotify", but it recently disappeared from my library. Then I use Google search to find this playlist is not found now. https://open.spotify.com/playlist/37...
  • Susan_GP
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • Other
  • 299 Views
  • 1 replies
  • 0 likes