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Concert Regular
elbertvandewiel
Posts: 5
Registered: ‎13-12-2012

login credentials are invalid

I have installed spotify on my sonos interface. And can find my playists and everything. Furthermore I have a premium account.

 

When trying to play a song via spotify it says -login credentials for spotify are invalid, cannot platy the song-

(translated from dutch)

 

How can I get my sonos working with spotify.

This link : https://www.spotify.com/fi/account/set-device-password/

gets forwarded to https://www.spotify.com/fi/account/profile/

 

My account is linked to FB however I have changed my password to login to spotify.

 

Please help me.

Peter
Posts: 45,684
Kudos: 12,492
Solutions: 3,431
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: login credentials are invalid

Hey! Welcome to the community :) 

 

Are you using your Spotify username which should be a string of digits and your password to log in?

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

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Concert Regular
elbertvandewiel
Posts: 5
Registered: ‎13-12-2012

Re: login credentials are invalid

no  where can i find the string of numbers? it is not available under profile settings or the links in my first request.

Community Manager
Meredith
Posts: 5,362
Registered: ‎20-01-2012

Re: login credentials are invalid

[ Edited ]

Hi elbertvandewiel - There seems to be some confusion here--you mentioned your account was linked to Facebook. Users that joined via Facebook need to sign in with this 10-digit username.

 

While your account is linked to Facebook, you signed up with a unique username (elbertvandewiel). Are you definitely signing in with that "elbertvandewiel" username and your Spotify password?

Concert Regular
elbertvandewiel
Posts: 5
Registered: ‎13-12-2012

Re: login credentials are invalid

Thanks for the fast replies,

 

I am not sure how I joined spotify anymore because it is a while ago.

But i am definately able to login to spotify using my Username: elbertvandewiel & PW : ******** (loging with spotify credentials)

(using the login via Facebook button also works off course) 

 

I am able to access all my profile data and play songs on my PC or mobile using Spotify.

 

However I have added the spotify function in my sonos controller (app) and then it does not play anything. Even though I am able to see my playlists, favourites and everything. Any Ideas how to solve this? Thought that setting up a "devise" pw is the same as having my normal spotify login right?

Peter
Posts: 45,684
Kudos: 12,492
Solutions: 3,431
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: login credentials are invalid

Yes it should be. 

Do you get any error messages from sonos or does it just not play anything? 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Concert Regular
elbertvandewiel
Posts: 5
Registered: ‎13-12-2012

Re: login credentials are invalid

When trying to play a song via spotify it says -login credentials for spotify are invalid, cannot play the song-

(translated from dutch)

 

however I am logged in and can find my playlists favourites etc.

Peter
Posts: 45,684
Kudos: 12,492
Solutions: 3,431
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: login credentials are invalid

Very strange! 

I know it sounds stupid but can you change your password from your online profile and then use that new password to login? 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Concert Regular
elbertvandewiel
Posts: 5
Registered: ‎13-12-2012

Re: login credentials are invalid

Tried it, the sonos interface it does not accept the new password, this is very strange.

I can normally login with the old one.

When I try the new one it does not accept the pw

Peter
Posts: 45,684
Kudos: 12,492
Solutions: 3,431
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: login credentials are invalid

I'm going to escalate this to the community staff to look into for you. ;)

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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