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Music Lover
lithium17
Posts: 2
Registered: ‎30-10-2013
Accepted Solution

Web Player Stuck on Advertisement

For several days now, the web player has been stuck on a JC Penny ad. The ad will not play, and when I click to play music nothing happens. Refreshing the page and clearing cookies does nothing. I'm out of ideas. I run the web player on Ubuntu linux with Firefox.

 

Thanks in advance for the help! I've attached a screenshot of the web player.

Screenshot from 2013-10-30 16:24:46.png
Peter
Posts: 46,826
Kudos: 12,867
Solutions: 3,513
Registered: ‎03-07-2012

Re: Web Player Stuck on Advertisement

Does opening in a private browsing window make any difference? 

Do you have flash installed in firefox? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Lover
lithium17
Posts: 2
Registered: ‎30-10-2013

Re: Web Player Stuck on Advertisement

Yes, I have flash. The private browser idea seems to be working. Thank you!

Music Fan
aphrodynamite
Posts: 1
Registered: ‎31-10-2013

Re: Web Player Stuck on Advertisement

Hi,

 

The web player has been stuck on an Oakland University ad for a while now. The previews play but when I click to hear the full song it won't play. The ad won't play. I've refreshed in every way I can think of. I'm using Windows8 on Chrome on my pc.

 

Okay so I tried using an incognito window and the web player worked again. This still doesn't really solve the issue for me since I use tabs quite a bit to easily navigate my work flow. If I have to open spotify in a private window I might as well just use the desktop version since the level of inconvenience is the same. It isn't that bad, but still jarring to my work flow style. How can I fix spotify webplayer so it works in tabs again?

Joe
Posts: 14,315
Registered: ‎06-04-2013

Re: Web Player Stuck on Advertisement

Hi. Try clearing out any spotify cookies and see if that helps.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Concert VIP
braves12
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

 

Concert VIP
braves12
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

does anyboday has a soulotion 

Concert VIP
braves12
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

hello

Concert VIP
braves12
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

Peter
Posts: 46,826
Kudos: 12,867
Solutions: 3,513
Registered: ‎03-07-2012

Re: Web Player Stuck on Advertisement

@braves12 does launching the web player in a private window or incognito mode make any difference? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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