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Music Lover
mypenburg
Posts: 2
Registered: ‎29-02-2012
Accepted Solution

App doesn't recognize my Premium account on my iPhone

Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.

 

I can log in on the app, search music, but when I press a song, I get a new screen that says it's Premium material and that you need a Premium account to listen to this song. 

 

I monthly pay 9,99, but it just doesn't work!!

 

Please give me a solution soon or I will stop using Premium!

 

Gr. Michiel

Music Fan
Waqas
Posts: 1
Registered: ‎29-02-2012

Re: App doesn't recognize my Premium account on my iPhone

Same problem here!

 

Just signed on and payed for premium, but it doesn't work!

 

Using it on a squeezebox touch, it doesn't recognize my account, tried typing in mail/spotify id, just tells me that i need premium service.

 

Also downloaded the windows app, same problem, no premium features only basic interface with ads!

 

This is not a good first impression of your service!

Music Fan
mbmjk
Posts: 1
Registered: ‎29-02-2012

Re: App doesn't recognize my Premium account on my iPhone

THis started happening to me yesterday and continuing today

Music Fan
bjorn2run
Posts: 1
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

Yes same happening to me. Bought Premium subscription, works fine on my Mac, but not on my iPhone

Music Lover
vinc1994
Posts: 2
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

same here

 

Community Manager
Meredith
Posts: 4,836
Registered: ‎20-01-2012
For your Spotifyes only
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Re: App doesn't recognize my Premium account on my iPhone

mypenburg - You had created a duplicate account on our system via Facebook. That has now been deleted--please log out and log back in with your 'mypenburg' username. 

 

waqas, mbmjk, bjorn2run - I've checked your accounts and the upgrade should have gone through. Please log out and log in again. 

 

vinc1994 - You also created duplicate account, but the duplicate was upgraded to Premium rather than your 'vinc1994' account. Have a look in your inbox as I've sent you an email with further instructions.

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Music Lover
deepslackerjazz
Posts: 2
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

Im having the same issue!! is there any way you could help me out too? thanks so much!
Music Fan
Werns
Posts: 1
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

[ Edited ]

I'm having the same problem.

 

Just started my Premium account today but it is not working. This is a problem on both PC (Still get commercials) and iPhone that is unusable.

 

Edit: Aaaaand now it works

 

 

Community Manager
Meredith
Posts: 4,836
Registered: ‎20-01-2012
For your Spotifyes only
Name:
Department:
About me:

Re: App doesn't recognize my Premium account on my iPhone

[ Edited ]

Hi Deepslackerjazz--

Are you still having trouble with your account? I've just checked and the upgrade has definitely gone through.

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Music Fan
krus_
Posts: 1
Registered: ‎03-03-2012

Re: App doesn't recognize my Premium account on my iPhone

[ Edited ]

I think i have the same problem. I just uppgraded my account to premium but it does not work on my Iphone on or my computer. it tells me i need a premium account to stream musik. when i login to get premium(again) the website tells me i alredy have spotify premium. help!!

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