Reply
Concert Regular
nikileigh
Posts: 4
Registered: ‎22-03-2012

App won't stay open longer than 5 seconds before crashing

I just downloaded the app, signed in and less than 5 seconds later the app closes down completely. I did see an alert that says my 48 hour trial was starting... but I can't use the app. Can you please help?

Singer
jvanderb
Posts: 305
Registered: ‎16-02-2012

Re: App won't stay open longer than 5 seconds before crashing

Do you know what version of iOS you are on?  It might help if you reboot your phone.  To do this, hold down both the power and the home buttons for 10 seconds (ignoring the on-screen message that tells you to slide to turn off).  This may help you.  Otherwise, if you do not know what version of iOS you are using, tap the Settings icon, tap General, and then About.  The information listed to the immediate right of "Version" is the iOS version you are using.  Also, are you using an iPhone, or an iPod touch?

Concert Regular
nikileigh
Posts: 4
Registered: ‎22-03-2012

Re: App won't stay open longer than 5 seconds before crashing

I'm on an iphone, and my version is 5.1 (9B179) - I did the reboot and it still isn't working. Does the version have something to do with it?

Singer
jvanderb
Posts: 305
Registered: ‎16-02-2012

Re: App won't stay open longer than 5 seconds before crashing

If you were on an older version of iOS it might have explained it, but I would think it would work on the version you are on.  Do you know how much free space is available on your device?

Concert Regular
nikileigh
Posts: 4
Registered: ‎22-03-2012

Re: App won't stay open longer than 5 seconds before crashing

6.5 GB is available. I've tried removing the app and re-downloading it, I've rebooted, I've tried to log-in manually. It's just not working. Any other suggestions? I would hate to think I just can't use the app, maybe it's something AT&T could help with?

Concert Regular
nikileigh
Posts: 4
Registered: ‎22-03-2012

Re: App won't stay open longer than 5 seconds before crashing

Is there a reason you just stopped responding? I think it looks really poor on spotify that no one cared to help me resolve my issue.  Just so we're clear, I deleted the app.

Music Fan
Isaak
Posts: 1
Registered: ‎02-07-2012

Re: App won't stay open longer than 5 seconds before crashing

I've got the same issue... won't even open. Screen just flashes. Have tried restarting phone, closes, re-opening app etc etc... 

 

Any ideas... 

Concert Regular
DJCTS
Posts: 4
Registered: ‎17-03-2013

Re: App won't stay open longer than 5 seconds before crashing

Same here!! I rebooted and redownloaded. It opens for about 2 seconds of a white screen then just closes.
Peter
Posts: 40,390
Kudos: 11,136
Solutions: 3,107
Registered: ‎03-07-2012

Re: App won't stay open longer than 5 seconds before crashing


DJCTS wrote:
Same here!! I rebooted and redownloaded. It opens for about 2 seconds of a white screen then just closes.

Hey! Welcome to the community :) 

 

Have you tried all of the troubleshooting steps outlined in the iOS troubleshooting guide?

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter spoti.fi/meetpeter


If this post was helpful, please add kudos below!

Concert Regular
DJCTS
Posts: 4
Registered: ‎17-03-2013

Re: App won't stay open longer than 5 seconds before crashing

Hi Peter - I did now try all the advice there. I cleared my Safari history and cookies and reinstalled the app but I still ran into the same problem upon reinstallation.
Announcements



Want to be a Rock Star?
Read about our Rock Star Program.
If you'd like to join, please make sure you read the attached pdf file and fill out this form:
Please log in (or register) to see the link.

Did you know?


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.