Help - iOS (iPhone, iPad, iPod Touch, iPod classic)

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doolan
Posts: 2
Registered: ‎02-12-2012

Can't download Spotify App on iPod Touch

Using IOS 5.1.1

 

Model: 64GB 3rd generation

 

I'm a premium subscriber.

Peter
Posts: 45,291
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Solutions: 3,401
Registered: ‎03-07-2012
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Re: Can't download Spotify App on iPod Touch

Hey! Welcome to the community :) 

 

Do you get an error message when you try to download it from the App Store? 

 

Peter

Peter
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Gig Goer
Familyelmes
Posts: 3
Registered: ‎23-07-2013

Re: Can't download Spotify App on iPod Touch

Found app, but option to download is greyed out, can't even start downloading programme. Any ideas? Help!
Peter
Posts: 45,291
Kudos: 12,392
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Registered: ‎03-07-2012
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Re: Can't download Spotify App on iPod Touch


Familyelmes wrote:
Found app, but option to download is greyed out, can't even start downloading programme. Any ideas? Help!

What version of iOS are you using? 

 

Peter

Peter
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Gig Goer
Familyelmes
Posts: 3
Registered: ‎23-07-2013

Re: Can't download Spotify App on iPod Touch

iOS 6, I think it maybe something to do with permissions? Is that possible? Just a guess, have tried everything I can think of!
Peter
Posts: 45,291
Kudos: 12,392
Solutions: 3,401
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Can't download Spotify App on iPod Touch

[ Edited ]

Can you just double check you:

- Don't have any restrictions set in Settings > General > Restrictions 

- Your country on your iPhone is set correctly and you are in a country where Spotify is available.

- Your age on your iTunes account makes you 12+

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Gig Goer
Familyelmes
Posts: 3
Registered: ‎23-07-2013

Re: Can't download Spotify App on iPod Touch

Ah, that is probably it, it is my son's ipod, I guess we probably set it up with his age, he is 11, we will have to wait!

Many thanks.

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