16-02-2012 12:46 PM - last edited on 20-02-2012 06:11 PM by David
Got this helpful answer to the ticket I raised. The question I asked was, "Hi, I did the iPhone update today but every time I select extreme it just reverts back to HQ"
Providing great sound quality has always been an important goal for us. When we launched last year we implemented what we think is a very nice sounding stream at 160 kbit/s. A little later on, after a lot of user feedback, we decided to make sound normalisation an optional setting for those who prefer their music unaltered. Now, we’re taking the next step in offering an unparalleled listening experience.
As a premium subscriber you can enable higher quality streaming by going to the preferences menu and clicking “Enable high bitrate”.
Please let us know how you get on.
Helpful, really helpful. I would at least like to think that your support team read the questions submitted
16-02-2012 04:39 PM
We're working on solving this issue, til then, please follow Davids advice, sync all the tracks in extreme quality in one go and they will stay extreme, even if the setting is reverted back to high.
17-02-2012 08:45 AM - edited 17-02-2012 08:46 AM
I seriously doubt that. When I flip the switch to Extreme and sync a full album, the size that it claims on my iPhone is between 30 and 50 MB. That's impossible for a 320Kbps album.
17-02-2012 02:38 PM
Apart from that this extreme-to-HQ-bug needs to be fixed, here should be indicator on each offline track, showing the quality (suggestion: red, orange or green).
I don't trust the extreme quality thing right now. Have been syncing some albums with the extreme option on, but judging (and doing some calculations) by the size of the tracks, it's rather 160 kbps than 320 kbps. Nothing extreme about that.