Help - iOS (iPhone, iPad, iPod Touch, iPod classic)

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Music Fan
Evikenobi
Posts: 1
Registered: ‎27-05-2013

Ipod not showing up in devices

My Ipod is not showing up in devices, I tried unplugging it and plugging it back in, but it doesn't work.
Does anyone know what to do?

Gold Streaming Artist
MattSuda
Posts: 1,748
Registered: ‎14-02-2012
I'm a Community Rock Star

Re: Ipod not showing up in devices

What type of iPod? iPod Touch, shuffle, nano? Which one?

Matt Suda
Spotify Community Rock Star

User since 2011    Founder of repeat one    I met Daniel Ek    Don't forget to SMILE =)

Comedian with Autism. I get geeky with technology. Music keeps my heart beating.


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Anthony
Posts: 3,055
Kudos: 1,357
Solutions: 234
Registered: ‎03-12-2012
I'm a Community Rock Star

Re: Ipod not showing up in devices

Hi, and welcome to the community!

 

Also:

Have you trie running Spotify desktop as an administrator?

Make sure Spotify mobile (provided it is a touch. As per Matts post, it would be helpful if we knew which model you have!) is not in offline mode and in the foreground.

I sometimes find that disabling my AV firewall or my AV altogether can fix the problem, as sometimes antivirus softwares stop the 2 from connecting. Alternatively, you can create a TCP exception for Spotify.exe in the firewall.

 

Anthony :)



This post was by Anthony! I do not work for Spotify! If this solved your issue - mark it as a solution! Do you agree with/like my post? Please add a Kudo!

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Gold Streaming Artist
MattSuda
Posts: 1,748
Registered: ‎14-02-2012
I'm a Community Rock Star

Re: Ipod not showing up in devices

If it's an iPod touch make sure it's connected to the same WiFi network as your computer.

If you don't have your computer hooked to a WiFi network, then I apologize since that's currently the only way the Spotify iOS app can sync with your computer's local files.

If you have an iPod that's not an iPod Touch, let me know so we can further dive into the problem.
Matt Suda
Spotify Community Rock Star

User since 2011    Founder of repeat one    I met Daniel Ek    Don't forget to SMILE =)

Comedian with Autism. I get geeky with technology. Music keeps my heart beating.


My Spotify Profile  Twitter: @MattJSuda  Website: mattsuda.com
Anthony
Posts: 3,055
Kudos: 1,357
Solutions: 234
Registered: ‎03-12-2012
I'm a Community Rock Star

Re: Ipod not showing up in devices

>>If you don't have your computer hooked to a WiFi network, then I apologize since that's currently the only way the Spotify iOS app can sync with your computer's local files.

Technically that's incorrect, as you can connect your iPhone/iPod touch via the Apple USB they give you, and it will appear in devices. Android is the one where it is only possible to sync local files via the same wifi network.

 

Anthony :)



This post was by Anthony! I do not work for Spotify! If this solved your issue - mark it as a solution! Do you agree with/like my post? Please add a Kudo!

Spotify Community profile: Anthony | So feel free to PM me! Here
| Twitter profile: anthonyb256 |


Gold Streaming Artist
MattSuda
Posts: 1,748
Registered: ‎14-02-2012
I'm a Community Rock Star

Re: Ipod not showing up in devices

[ Edited ]
You can only sync local files to the Spotify iOS app on the iPhone and iPod Touch using WiFi. Trust me I've been using Spotify since 2011.

Only iPods that don't run iOS (no Internet capabilities) can be synced using USB cable.

The devices section has always been somewhat misleading and I have suggested the devs to change the wording. It currently says iPhone and Android connect using WiFi but that's not true it should say iOS and Android because the iPod Touch runs iOS and you can download the Spotify app onto it.

The devices section says iPods connect via USB. This is only for shuffles and nanos and maybe the classic.

I still don't understand why Spotify built in the ability to sync local files to non Internet capable iPods since Apple's own iTunes software can do it. The only thing Spotify is doing is taking the local tracks you have and sycs them to your iPod like iTunes does.

Spotify should just keep the ability to sync local files to the Spotify iOS and Android app. They are making things too confusing with all this extra crap and bad wording.
Matt Suda
Spotify Community Rock Star

User since 2011    Founder of repeat one    I met Daniel Ek    Don't forget to SMILE =)

Comedian with Autism. I get geeky with technology. Music keeps my heart beating.


My Spotify Profile  Twitter: @MattJSuda  Website: mattsuda.com
Music Lover
fobsari
Posts: 2
Registered: ‎03-01-2014

Re: Ipod not showing up in devices

Hello to all,

 

I have the same problem.

I have the latest iPod nano, and I'm trying to connect to Spotify through USB.

Itunes is not running.

But nothing shows un in "devices".

 

In advance, thank you for your help!

Joe
Posts: 14,315
Registered: ‎06-04-2013
I'm a Community Rock Star

Re: Ipod not showing up in devices

If it uses the lightning connector (6th/7th gen device) then it won't work with Spotify. As spotify would only synch local files anyway to a nano, you may as well stay with itunes though.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Music Lover
fobsari
Posts: 2
Registered: ‎03-01-2014

Re: Ipod not showing up in devices

well, that's disappointing... but thanks anyway!

Music Fan
mattydall
Posts: 1
Registered: ‎18-06-2014

Re: Ipod not showing up in devices

Oh, no. I just bought a 7th generation ipod nano specifically to work with Spotify. Should I return it or is there a work around? Right now it doesn't show up under "devices" when I go into Spotify on my cmputer when I try to synch.

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