Reply
Gig Goer
sfronc
Posts: 3
Registered: ‎26-07-2012

Tracks not available

I have a premium account and using iOS (iPhone, iPad) as well as OS X. Some of the tracks are available for streaming and some are not (i.e. Marcus Miller, PinkFloyd). They are in gray on iOS devices with a popup 'Track Unavailable You can still start radio station based on this artist' while trying to play. Any ideas?

 

Best,

S.

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Moderator
Sam
Posts: 4,984
Registered: ‎19-01-2012

Re: Tracks not available

Welcome to the Community! Are these Marcus Miller and Pink Floyd tracks your local files at all?
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Gig Goer
sfronc
Posts: 3
Registered: ‎26-07-2012

Re: Tracks not available

No, they are not my local files. Those are tracks found in Spotify search. Thank you for your prompt reply S.
Spotify
David
Posts: 3,648
Registered: ‎19-01-2012

Re: Tracks not available

Hello.

It seems that some albums are appearing that aren't actually playable in the Spotify catalogue, even after Hide Unplayable Tracks turned on. We're looking into this and hopefully this should be remedied in the next update of the iOS application.
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Spotify
Gig Goer
sfronc
Posts: 3
Registered: ‎26-07-2012

Re: Tracks not available

I'm not really convinced if that's right diagnosis due to the fact that a friend of mine checked same albums at the same time and they were available without any problems. The only difference is that I have a US account and his is UK
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Sam
Posts: 4,984
Registered: ‎19-01-2012

Re: Tracks not available

Sfronc - David should be right here. The Spotify catalogue differs between countries, so you and your friend will have different songs available. The ones that you can't play will be the ones available in different territories.
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Label Star
MattSuda
Posts: 1,161
Registered: ‎14-02-2012

Re: Tracks not available

[ Edited ]

Adding in some clarification here:

 

Some music labels only release to certain countries while blocking the release from the rest.

 

It's all about who owns the rights to the music and where they want it released to.

 

Music would be better if labels didn't block their releases from certain countries, but sadly this is how the music business works.

Matt Suda
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User since September 2011
Founder of repeat track mode

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Houston, Texas, USA
Comedian with Autism. I get geeky with technology. Music keeps my heart beating.


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daniel123451234
Posts: 1
Registered: ‎28-07-2012

Re: Tracks not available

Hi I'd like to second this, for example two weeks ago all of 'The Maine's music was available to play for me on my device, but suddenly last week some songs in certain albums were greyed out while others work. 

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