Your Music Lost when opening app and losing service or wifi

[SnareHanger]

Description

This has become a consistent issue for me for months.  Every time I open the app when getting on an elevator or walking down into the subway, as the app is loading up, I witness my entire Your Music library disappear before my eyes.

A more detailed description, using numbered steps

1. Walk onto an elevator or somewhere with no cell service/wifi
2. Open the app as you are losing a connection
3. Your Music collection disappears

What I expected to happen

I expected my Your Music library to be there when I open the app regardless of my connection state

What actually happened

Your Music was empty.

My iPad/iPhone model

iPhone 6+, but happened previously on my old iPhone 4S

Device’s Operating System

iPhone 6+: 8.0.2, iPhone 4S: 7.1.2

Is your device jailbroken?

No

Approximately how many playlists do you have?

Playlists: 20

Offline: none

Your Music: a few hundred albums

Offline: 15 - 20 albums at any given time

My mobile Spotify version

1.8.0.2444

My provider and country

Currently: T-Mobile, Formerly: AT&T, USA

My username

SnareHanger

[MichaelW]

Hi there,
Welcome at the Spotify Community!

I suggest you to save your playlist for offline use (by switching 'Offline' to on), this way Spotify doesn't need to load anything. 

The only thing is that you'll need to have an premium subscription. 

[SnareHanger]

As I was saying, my entire Your Music library disappeared.  Offline or not, doesn't matter.  My Your Music library becomes empty.  The only way to get it back is to reinstall the app.  I already have a premium subscription.

[Jordi]

Hey there,

It looks like your account has been duplicated. You should get in touch with the spotify support team by using the online contact form.

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[SnareHanger]

My community account or my spotify account?  Or is that the same thing?

[MichaelW]

Jordi means your Spotify account is duplicated.

The Spotify Consumer team can manually fix that if you get in touch with them via the information in the reply from Jordi.

[Jordi]

Those accounts are connected 🙂 When you click at link from my previous post it should be all ok.