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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27547 Views
  • 13 replies
  • 33 likes
  • 27547 Views
  • 13 replies
  • 33 likes

Superuser Contribution Edit playlist button unusable

Device: iPhone SE 2nd generation The “…” menu is blocked by the play button so it is nearly impossible to tap.

  • Casual Listener
  • Device: iPhone SE 2nd generation    The “…” menu is blocked by the play button so it is nearly impossible to tap. 
  • Dian
  • Spotify Legend
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Spotify doesn't pause when disconnecting from Echo Auto (when the car turns off)

PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro Max, Echo AutoOperating SystemiOS 15.5 My Question or IssueI just bought an Echo Auto, connected it to my car, and set it up in the app. I have Spotify set as my default music player in Alexa, so whe...

  • Newbie
  • ...ventually switch over to my phone speaker and continue playing. I've never had this behavior with any other Bluetooth device, so I don't know if this is because of iOS (I'm on the public beta), Spotify, or i...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why different types of image sizes on playlist top?

   PlanPremiumCountrySwedenDeviceiPhone 13 ProOperating SystemiOS 15.4.1 My Question or IssueWhy does some playlist have large images on top and some just a small one? I would like to have the big size on my own playlists. Possible?

F23E017A-57E9-4AFB-A88B-F1DB56DC5881.jpeg E84D04B6-C1F2-4B24-9C80-12A7670E6264.jpeg
  • Casual Listener
  •       Plan Premium Country Sweden Device iPhone 13 Pro Operating System iOS 15.4.1   My Question or Issue Why does some playlist have large images on top and some just a sm...
  • Eni
  • Moderator
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Naim Uniti Nova no longer appears on Spotify Connect

PlanPremiumCountryUAE Device(iPhone 13pro, MacBook Pro 2012)Operating System(iOS 15.4.1, macOS Catalina 10.15.4) I no longer can see Naim Uniti Nova Streamer in the device list for Spotify Connect. It does not appear as Airplay/Commcast device either...

  • Newbie
  • Plan Premium Country UAE   Device (iPhone 13pro, MacBook Pro 2012) Operating System (iOS 15.4.1, macOS Catalina 10.15.4)   I no longer can see Naim Uniti Nova Streamer in the devi...
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain while using Spotify iOS 15.4.1

PlanPremiumCountrySwitzerland Deviceiphone 13 pro maxOperating SystemiOS 15.4.1 My QuestionI have recently bought iphone 13 pro max and noticed massive battery drain while using Spotify - above 30%. I have seen other users dealt with similar issues b...

  • Newbie
  •   Plan Premium Country Switzerland  Device iphone 13 pro max Operating System iOS 15.4.1   My Question I have recently bought iphone 13 pro max and noticed massive battery d...
  • Dian
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music don’t play

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 11 My Question or IssueI can’t play the song and it play song just last 5 seconds pls help

  • Casual Listener
  •   Plan Premium Country USA  Device iPhone 11 Operating System iOS 11   My Question or Issue I can’t play the song and it play song just last 5 seconds pls help
  • Kiril
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with Spotify

Recently the sound keeps going out from the app on my iPhone when I’m listening on my portable Bluetooth speaker. It’s not my speaker because it works fine with YouTube. I’ll be listening to a song and it stops having sound and it shows that it’s pla...

  • Visitor
  • Recently the sound keeps going out from the app on my iPhone when I’m listening on my portable Bluetooth speaker. It’s not my speaker because it works fine with YouTube. I’ll be listening to a song a...
  • Kiril
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution play on multiple bose devices with one or more account

PlanPremiumCountryGermanyDeviceiphone 11 or ipadOperating Systemios latest My Question or IssueI have a premium spotify account. I have severl bose touch 500 speaker on varios floors with presets. all are on the same wifi network. I have linked them ...

  • Visitor
  • Plan Premium Country Germany Device iphone 11 or ipad Operating System ios latest   My Question or Issue I have a premium spotify account. I have severl bose touch 500 speaker on vario...
  • Alex
  • Spotify Legend
  • 1077 Views
  • 1 replies
  • 0 likes
  • 1077 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded songs don't play properly

PlanPremiumCountryUAE DeviceiPhone 12 MiniOperating SystemiOS 15.4.1Spotify 8.7.26.1172 My Question or IssueAny downloaded song I have in my library, whether I play it online or offline, does not play properly. It plays the first 5 or so seconds, and...

  • Casual Listener
  • Plan Premium Country UAE  Device iPhone 12 Mini Operating System iOS 15.4.1 Spotify 8.7.26.1172   My Question or Issue Any downloaded song I have in my library, whether I play it...
  • n3lla
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS] Songs keep getting added to wrong playlist

Family PlanPremiumUSAiPhone 8Software version 15.4.1 I usually sort my playlists by season and year (e.g. Summer 2021, Summer 2022, etc). Recently I've noticed that when I try to add a song to a playlist on mobile, and I use the "Add to playlist" > "...

  • Newbie
  • Family Plan Premium USA iPhone 8 Software version 15.4.1   I usually sort my playlists by season and year (e.g. Summer 2021, Summer 2022, etc). Recently I've noticed that when I try to add...
  • Alex
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Adding Songs to Playlist
    iOS
    Mobile
    Playlist search
  • 385 Views
  • 1 replies
  • 0 likes

Using Spotify with Siri on Apple Watch not working

PlanPremiumCountryLuxembourgDevice(iPhone SE, Apple Watch 7)Operating System(iOS 15.4 (iPhone), 8.5.1 (Apple Watch)) My Question or IssueWhen I try to use Siri on my Apple Watch to, for example, search for a song on Spotify, it replies with the follo...

  • Newbie
  • Plan Premium Country Luxembourg Device (iPhone SE, Apple Watch 7) Operating System (iOS 15.4 (iPhone), 8.5.1 (Apple Watch))   My Question or Issue When I try to use Siri on my Apple Wa...
  • conmcb
  • Visitor
  • 762 Views
  • 1 replies
  • 0 likes
  • 762 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing from playlists

I start playing my playlists and no matter what playlist I go to, the song starts then 10 seconds after I plays, it stops. Then the app stops working. I have an iPhone XR.

  • Visitor
  • I start playing my playlists and no matter what playlist I go to, the song starts then 10 seconds after I plays, it stops. Then the app stops working. I have an iPhone XR. 
  • OscarDC
  • Moderator
  • 495 Views
  • 4 replies
  • 1 likes
  • 495 Views
  • 4 replies
  • 1 likes

Superuser Contribution Mobile data saving

hii, I’ve turn on the “save mobile data” option (it might not say exactly like that because i use spotify in another language) and now I can’t turn it off. The button is locked. Anyone having the same issue?

  • Visitor
  • hii, I’ve turn on the “save mobile data” option (it might not say exactly like that because i use spotify in another language)  and now I can’t turn it off. The button is locked. Anyone having t...
  • Elena
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get the playlist Enhance feature? (Please help!)

Plan: Premium - FamilyCountry United States Device (iPhone 12 Pro, Macbook Pro late 2019)Operating System (iOS 15.2, Mac Big Sur 11.6.1.)Spotify Version app in iPhone: 8.6.84.1353 (same as my wife who has enhanced option) My Question or IssueI’m a me...

  • Casual Listener
  • Plan: Premium - Family Country United States  Device (iPhone 12 Pro, Macbook Pro late 2019) Operating System (iOS 15.2, Mac Big Sur 11.6.1.) Spotify Version app in iPhone: 8.6...
  • Alex
  • Spotify Legend
  • 1598 Views
  • 5 replies
  • 0 likes
  • Enhanced
  • 1598 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify skill in Alexa (iOS) can't connect to my premium account.

Trying to link the skill to my account kepps giving "wrong username or password". Already logged in 2 web browsers to confirm the credentials are correct. Tried several times, restarted iPhone, Alexa app, basic troubleshooting steps, etc, nothing wor...

  • Visitor
  • Trying to link the skill to my account kepps giving "wrong username or password". Already logged in 2 web browsers to confirm the credentials are correct. Tried several times, restarted iPhone, Alexa...
  • Kiril
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Problem with an mobile app, can't log in

I removed from Russia to Germany, my premium duo subscription was expired, I changed in profile country to Germany and after joined to family premium subscription. On web site and laptop version of app everything is working, but when I'm trying to lo...

  • Casual Listener
  • I removed from Russia to Germany, my premium duo subscription was expired, I changed in profile country to Germany and after joined to family premium subscription. On web site and laptop version of a...
  • Aleksandra_Shantall
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I stop local files from greying out?

Seemingly at random a number of local files I have uploaded to my computer and downloaded to my android phone grey out on my phone. They are perfectly accessible on my computer, but are greyed out on my phone and unable to be played unless I select t...

  • Casual Listener
  • Seemingly at random a number of local files I have uploaded to my computer and downloaded to my android phone grey out on my phone. They are perfectly accessible on my computer, but are greyed out on...
  • Kiril
  • Moderator
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can’t change the image on my playlist

PlanFreeCountryCanada DeviceiPhone 5S My Question or IssueI can’t change the image on my playlist. When I click the three dots, the only thing I can do is rename the playlist. Was there an update that changed the ability to do that, or did I do somet...

  • Visitor
  •   Plan Free Country Canada   Device iPhone 5S     My Question or Issue I can’t change the image on my playlist. When I click the three dots, the only thing I can do is...
  • Elena
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played artists not appearing on my profile

PlanPremiumCountryIreland DeviceiPhone XRSoftware version15:4:1Spotify version8.7.22.1405 Recently I encountered an issue where whenever I remove all of my playlists from my profile, Spotify stops showing my recently played artists. But as soon as I ...

  • Casual Listener
  • Plan Premium Country Ireland  Device iPhone XR Software version 15:4:1 Spotify version 8.7.22.1405   Recently I encountered an issue where whenever I remove all of my playlists f...
  • OscarDC
  • Moderator
  • 1334 Views
  • 4 replies
  • 0 likes
  • 1334 Views
  • 4 replies
  • 0 likes

Superuser Contribution Every time I preview a song my app crashes.

PlanFree/PremiumCountryUSADeviceiPhone XROperating SystemThe latest iOS My Question or IssueEvery time I go to preview a song on my phone my app crashes. I’ve tried resetting my phone and I even deleted the app and downloaded it again. I looked onlin...

  • Visitor
  • Plan Free/Premium Country USA Device iPhone XR Operating System The latest iOS   My Question or Issue Every time I go to preview a song on my phone my app crashes. I’ve tried resetting...
  • jaidyn0904
  • Newbie
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes