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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27617 Views
  • 13 replies
  • 33 likes
  • 27617 Views
  • 13 replies
  • 33 likes

Superuser Contribution [ALL Platforms] Again no volume control cross-device phone to phone

PlanPremiumCountry Device(iPhone 8,11,12, Samsung Galaxy s9, Macbook Pro late 2016, MacBook Air M1,, windows machines)Operating System(iOS 15.4, Android, Windows 10,etc.) Again we've lost [Spotify Connect] remote volume control between phone to phone...

  • Music Fan
  • Plan Premium Country   Device (iPhone 8,11,12, Samsung Galaxy s9, Macbook Pro late 2016, MacBook Air M1,, windows machines) Operating System (iOS 15.4, Android, Windows 10,etc.)   ...
  • Jeremy
  • Spotify Legend
  • 496 Views
  • 5 replies
  • 1 likes
  • 496 Views
  • 5 replies
  • 1 likes

Superuser Contribution Musics stops after 5 seconds

PremiumCanadaiPhone X My Question or Issue:When i start my musics, it will play for 5 seconds and then drastically stop. I tried to change the song but I need to wait a few minutes before trying again. Even when I’m connected on a Bluetooth device I ...

  • Visitor
  • Premium Canada iPhone X    My Question or Issue: When i start my musics, it will play for 5 seconds and then drastically stop. I tried to change the song but I need to wait a few minut...
  • Davis134
  • Newbie
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution iPhone local file downloads fail

PlanPremiumCountryUSDeviceiPhone 12Operating SystemiOS 15.3.1 My Question or IssueI cannot download my local files to my phone. I have walked through the basics given in other forums. I have even done a clean uninstall on my iPhone. In the playlist i...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 12 Operating System iOS 15.3.1   My Question or Issue I cannot download my local files to my phone. I have walked through the basics given...
  • Vasil
  • Moderator
  • 930 Views
  • 6 replies
  • 0 likes
  • 930 Views
  • 6 replies
  • 0 likes

Sound quality

PlanPremiumCountryIndia Device(Samsung Galaxy S10)Operating System(Android) My Question or IssueI have a premium subscription, i set all my settings at high, but inspit of that when i listen the similar song on Apple music i found, Apple music provid...

  • Visitor
  •   Plan Premium Country India   Device (Samsung Galaxy S10) Operating System (Android)   My Question or Issue I have a premium subscription, i set all my settings at high, b...
  • Amayy
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Sound Quality
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! JRE Podcast player on iOS repeatedly restarting episode when you leave app

PlanFreeCountryUnited StatesDeviceiPhone 11 Pro MaxOperating SystemiOS 14.8.1 (happens for a good friend of mine on iOS 15) My Question or Issuehttps://vimeo.com/698781327See above online video for example.Whenever you move the Spotify application to...

  • Casual Listener
  •   Plan Free Country United States Device iPhone 11 Pro Max Operating System iOS 14.8.1 (happens for a good friend of mine on iOS 15)   My Question or Issue https://vimeo.com/6987...
  • jimmyboy789
  • Casual Listener
  • 1030 Views
  • 3 replies
  • 0 likes
  • 1030 Views
  • 3 replies
  • 0 likes

Superuser Contribution Group session drops when switching to airplay

When listening as a participant in a group session and switching from a spotify connect (or listening on phone) to an airplay device my spotify leaves the group session and I have to re-join to remain in sync

  • Casual Listener
  • When listening as a participant in a group session and switching from a spotify connect (or listening on phone) to an airplay device my spotify leaves the group session and I have to re-join to remai...
  • Kiril
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Connect] Please fix airplay video streaming on Roku

There are several issues when playing a video podcast via airplay to a Roku device.First, the video quality is terrible (maybe 480 at best) and also laggy. I checked my internet speed to make sure that wasn’t the issue. I’m running at 625 Mbps, so it...

  • Visitor
  • There are several issues when playing a video podcast via airplay to a Roku device. First, the video quality is terrible (maybe 480 at best) and also laggy. I checked my internet speed to make sure ...
  • OscarDC
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Local Files Sync Issue

PlanPremiumCountryUnited StatesDevice(iPhone 7) My Question or IssueI recently added a few new local file downloaded songs, yet some of the songs dont arent playable on mobile. My computer runs them perfectly fine, and other certain local file songs ...

  • Newbie
  • Plan Premium Country United States Device (iPhone 7)   My Question or Issue I recently added a few new local file downloaded songs, yet some of the songs dont arent playable on mobile. M...
  • Kiril
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Data Saver, video audio only settings are ignored

Turning on data saver, download audio only, and stream audio only does not work. I'm seeing video in podcasts. Iphone 12 iOS 15.4.1, Spotify app 8.7.20.1724

  • Casual Listener
  • Turning on data saver, download audio only, and stream audio only does not work. I'm seeing video in podcasts.   Iphone 12 iOS 15.4.1, Spotify app 8.7.20.1724
  • Alex
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossibilitado de download

sou Assinante premium, tenho mais de 1200 músicas, minha música baixavam automático assim que eu as curtia, porém de um dia para o outro, minhas músicas desinstalaram, e não baixam mais, já paguei este mês, já tentei de tudo e nada ainda de resultado...

  • Visitor
  • sou Assinante premium, tenho mais de 1200 músicas, minha música baixavam automático assim que eu as curtia, porém de um dia para o outro, minhas músicas desinstalaram, e não baixam mais, já paguei es...
  • Kiril
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

How can I play Spotify on an iPhone 5c?

PlanPremiumCountryUnited StatesDeviceiPhone 5cOperating SystemiOS 10 I have an older (5c) iPhone that I'm using just as a music player. I can't put the Spotify app on it, because it requires iOS 12+. How can I do this? I can't believe that none of th...

  • Visitor
  • Plan Premium Country United States Device iPhone 5c Operating System iOS 10   I have an older (5c) iPhone that I'm using just as a music player.  I can't put the Spotify app on it,...
  • Billy-J
  • Spotify Star
  • 9154 Views
  • 3 replies
  • 1 likes
  • 9154 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Lyrics not showing

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryRomaniaDevice(iPhone 12Operating System(iOS 15.3) My Question or IssueThe lyrics are not showing on my iOS device....

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Romania Device (iPhone 12 Operating System (iOS 15...
  • Eni
  • Moderator
  • 1097 Views
  • 5 replies
  • 0 likes
  • 1097 Views
  • 5 replies
  • 0 likes

blends not working

planpremiumcountryunited statesdeviceiphone 13 minioperating systemios 15.41 my question or issueafter trying to leave a friends blend, the spotify app completely deleted all blends from my "made for you." from then on, every time i try to join a ble...

  • Visitor
  • plan premium country united states device iphone 13 mini operating system ios 15.41   my question or issue after trying to leave a friends blend, the spotify app completely deleted all...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution [AppleTV] No sound on Apple TV when streaming to other devices over AirPlay2

Hey folks, We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. The relevant team is aware of this and they are currently looking into it. If you're expe...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV.    The releva...
  • JoeH76
  • Music Fan
  • 6062 Views
  • 47 replies
  • 16 likes
  • Other
  • 6062 Views
  • 47 replies
  • 16 likes

Superuser Contribution Downloaded music randomly stopping and pausing

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS My Question or Issue When playing downloaded music, specifically when connected to my Car Thing or car bluetooth, some downloaded music will randomly stop playing after roughly 8-10 seconds, whi...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XR Operating System iOS   My Question or Issue   When playing downloaded music, specifically when connected to my Car Thing or car bluetoot...
  • Vasil
  • Moderator
  • 3936 Views
  • 5 replies
  • 0 likes
  • 3936 Views
  • 5 replies
  • 0 likes

Superuser Contribution Error on different tabs with premium accounts

PlanPremiumCountrySpainDeviceiPhone 4SOperating SystemiOS 9.3.6Spotify Version8.4.62.490 I've been using a free account for a long time in my iPhone 4S without any problem. Recently I've created a new premium account and I'm having several issues. I'...

  • Casual Listener
  • Plan Premium Country Spain Device iPhone 4S Operating System iOS 9.3.6 Spotify Version 8.4.62.490   I've been using a free account for a long time in my iPhone 4S without any pro...
  • CentroCoras
  • Casual Listener
  • 318 Views
  • 4 replies
  • 0 likes
  • 318 Views
  • 4 replies
  • 0 likes

Superuser Contribution Car playlist bug

PlanPremiumCountryUkraine DeviceIphone 11Operating SystemIOS11VehicleBMW 3 Series 2014 NBT systemMy Question or IssueHey guys. I updated the application. Before the update on my car was only forward and backward arrows, now I see the list of the all ...

  • Regular
  • Plan Premium Country Ukraine   Device Iphone 11 Operating System IOS11 Vehicle BMW 3 Series 2014 NBT system My Question or Issue Hey guys. I updated the application. Before the u...
  • Vitalii2424
  • Regular
  • 377 Views
  • 2 replies
  • 0 likes
  • bug
    Car
    Play
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution automatically make new playlists private

hey is there a way to make new playlists automatically private? i already used the desktop app to make sure the "make new playlists public" setting under social is turned off and still every time i make a playlist its public. its just annoying having...

  • Gig Goer
  • hey is there a way to make new playlists automatically private? i already used the desktop app to make sure the "make new playlists public" setting under social is turned off and still every time i m...
  • Alex
  • Spotify Legend
  • 3734 Views
  • 7 replies
  • 1 likes
  • Desktop (Mac)
    iOS
    Playlists
    Premium
    Privacy
    Private playlist
    settings
    Social
  • 3734 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify offline without WLAN

PlanPremiumCountryGermanyDeviceiPhone 12 Pro MaxOperating SystemiOS 15.4 My Question or Issue"Spotify is offline" is desplayed every time I turn off my WLAN. My mobile data is turned on and works well in browser. Installing Spotify new doesn't help.

  • Newbie
  • Plan Premium Country Germany Device iPhone 12 Pro Max Operating System iOS 15.4   My Question or Issue "Spotify is offline" is desplayed every time I turn off my WLAN. My mobile data i...
  • OscarDC
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify freezing regularly when on Bluetooth headphones

I have Spotify premium and I’m in the UK and am using an iPhone XS It seems that every time I am using my Bluetooth headphones to listen to Spotify while I am moving, such as out walking or riding my bike, it freezes regularly where I have to press t...

  • Newbie
  • I have Spotify premium and I’m in the UK and am using an iPhone XS   It seems that every time I am using my Bluetooth headphones to listen to Spotify while I am moving, such as out walking or ...
  • Mario
  • Spotify Legend
  • 645 Views
  • 2 replies
  • 0 likes
  • 645 Views
  • 2 replies
  • 0 likes