Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27611 Views
  • 13 replies
  • 33 likes
  • 27611 Views
  • 13 replies
  • 33 likes

Superuser Contribution Forgotten email and password for my spotify account

Trying to set up my Spotify account with all my playlists to a new Samsung tablet. Can't access my profile on Spotify on old tablet for some reason so can't find out what email address it's set up with

  • Visitor
  • Trying to set up my Spotify account with all my playlists to a new Samsung tablet. Can't access my profile on Spotify on old tablet for some reason so can't find out what email address it's set up wi...
  • Joan
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Clear All” button has disappeared when adding/removing a song from multiple playlists

PlanPremiumCountryUSADevice(iPhone 13 Pro Max)Operating System(iOS 17.2.1) My Question or IssueIt used to be that you could press a button that said “Clear All” at the top right when adding/removing a song in order to remove them from all playlists y...

  • Newbie
  • Plan Premium Country USA Device (iPhone 13 Pro Max) Operating System (iOS 17.2.1)   My Question or Issue It used to be that you could press a button that said “Clear All” at the top ri...
  • MihailY
  • Moderator
  • 136 Views
  • 3 replies
  • 1 likes
  • 136 Views
  • 3 replies
  • 1 likes

Solved!! Access to Spotify favorites no longer possible via Apple Siri?

HiSome days ago, when I said to Siri "Hey Siri, play my favorite songs on Spotify", it would do that. Now, as I retried today, Siri said "Spotify does not support this functionality". What happened? Is there anywhere a setting I have to activate or h...

  • Casual Listener
  • Hi Some days ago, when I said to Siri "Hey Siri, play my favorite songs on Spotify", it would do that. Now, as I retried today, Siri said "Spotify does not support this functionality". What happened...
  • mwepfer56
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • My Favorites
    Siri
  • 136 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to delete cache

Plan:PremiumCountry:UK Device:iPhone 11Operating System:iOS 14.4, Spotify version 8.6.4.1247 My Question or Issue:I’m trying to delete my cache as my Spotify keeps crashing and need to do a clean reinstall. When I go into Spotify’s settings on my pho...

  • Regular
  • Plan: Premium Country: UK   Device: iPhone 11 Operating System: iOS 14.4, Spotify version 8.6.4.1247   My Question or Issue: I’m trying to delete my cache as my Spotify keep...
  • -jordyn-
  • Visitor
  • 5155 Views
  • 10 replies
  • 0 likes
  • 5155 Views
  • 10 replies
  • 0 likes

Superuser Contribution Local Files are unable to play despite being downloaded

The same three songs refuse to play on my phone, even though they play fine on my PC where they are hosted. If I go through the files app on my phone, I can find the files there and verify that they are downloaded and they even play perfectly fine th...

  • Casual Listener
  • The same three songs refuse to play on my phone, even though they play fine on my PC where they are hosted. If I go through the files app on my phone, I can find the files there and verify that they ...
  • Susan_GP
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Songs not playing on iphone

I am having an issue where my local files will play on my macbook, but for whatever reason my iphone gives me a hard time. Essentially on my iphone I can see all the songs but when I go to click on them, it basically "flashes" as if it's about to pla...

  • Visitor
  • I am having an issue where my local files will play on my macbook, but for whatever reason my iphone gives me a hard time. Essentially on my iphone I can see all the songs but when I go to click on t...
  • Susan_GP
  • Moderator
  • 61 Views
  • 1 replies
  • 1 likes
  • 61 Views
  • 1 replies
  • 1 likes

Superuser Contribution No back option in queue

PlanPremiumCountrySpainDevice(iPhone 15 ProOperating SystemiOS 17 My Question or IssueI can no longer see the back option when I enter my queue, I have to click on “go to radio” on any song to get out of the screen

  • Casual Listener
  •   Plan Premium Country Spain Device (iPhone 15 Pro Operating System iOS 17   My Question or Issue I can no longer see the back option when I enter my queue, I have to click on “g...
  • Eni
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist goes missing

PlanPremiumCountryIndiaDevice(iPhone 14)Operating System(iOS 17.1.) My Question or IssueI have a playlist with 800+ songs. It has disappeared since today. The play list name is Everlasting collections

  • Regular
  • Plan Premium Country India Device (iPhone 14) Operating System (iOS 17.1.)   My Question or Issue I have a playlist with 800+ songs. It has disappeared since today. The play list name ...
  • Not applicable
  • 930 Views
  • 10 replies
  • 0 likes
  • 930 Views
  • 10 replies
  • 0 likes

Superuser Contribution home screen not showing music feed or podcasts

i went to go try out the ai dj since i have premium and i just noticed my home tan doesn’t have a music or podcasts tab what’s up with this ??

  • Casual Listener
  • i went to go try out the ai dj since i have premium and i just noticed my home tan doesn’t have a music or podcasts tab what’s up with this ??
  • Lasure
  • Casual Listener
  • 6686 Views
  • 59 replies
  • 7 likes
  • 6686 Views
  • 59 replies
  • 7 likes

Superuser Contribution I still can’t access AI DJ

I am on version 8.8.50 and my iCloud country is Australian. Can we not access it here? I am a premium member and have checked in home -> music.

  • Newbie
  • I am on version 8.8.50 and my iCloud country is Australian. Can we not access it here?   I am a premium member and have checked in home -> music.
  • hatewar
  • Newbie
  • 1670 Views
  • 6 replies
  • 1 likes
  • 1670 Views
  • 6 replies
  • 1 likes

Superuser Contribution 15 second rewind changes episode

Lately when I hit the 15 second rewind (or fwd) button when listening to a podcast it will take me forward an episode instead! If I hit it more than once, it will surf through that number of episodes. That’s while it’s playing. When it’s paused, the ...

  • Casual Listener
  • Lately when I hit the 15 second rewind (or fwd) button when listening to a podcast it will take me forward an episode instead! If I hit it more than once, it will surf through that number of episodes...
  • SolidRock
  • Newbie
  • 1586 Views
  • 25 replies
  • 3 likes
  • 1586 Views
  • 25 replies
  • 3 likes

Superuser Contribution Allow Explocit content

PlanPremiumCountry United States Device Iphone 6sOperating SystemiOS 10 My Question or Issue I tried to turn on explicit content but it requires touch ID, which is broken on my phone. So so far it looks like theres no other way to turn it on

  • Newbie
  •   Plan Premium Country  United States  Device  Iphone 6s Operating System iOS 10   My Question or Issue  I tried to turn on explicit content but it requires t...
  • MattSuda
  • Spotify Star
  • 1945 Views
  • 7 replies
  • 1 likes
  • explicit content
  • 1945 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Turn off recommended songs?

PlanPremiumCountryUSDevice(iPhoneOperating System(iOS My Question or IssueI am new to Spotify premium, I have spent days researching how to stop recommended songs from playing while I listen to my created playlists and can’t make it stop. It will pla...

  • Regular
  •   Plan Premium Country US Device (iPhone Operating System (iOS  My Question or Issue I am new to Spotify premium, I have spent days researching how to stop recommended songs from ...
  • Mia33
  • Casual Listener
  • 101820 Views
  • 38 replies
  • 5 likes
  • auto play
    Playlists
    recommended
    songs
  • 101820 Views
  • 38 replies
  • 5 likes

Superuser Contribution Disable shuffle by default

PlanPremiumCountryUSDeviceiphone 6S/carplayOperating SystemiOS My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search, and there are tons of shuffle play questions, can't find this specific i...

  • Casual Listener
  • Plan Premium Country US Device iphone 6S/carplay Operating System iOS   My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search...
  • PickleFry
  • Visitor
  • 13673 Views
  • 44 replies
  • 6 likes
  • 13673 Views
  • 44 replies
  • 6 likes

Superuser Contribution On my iPhone, there is no audio on any song or podcast selection.

It shows that the song is playing, but there is no volume. Phone volume is fully up. Bluetooth is connected. Other Bluetooth apps (XM) operate fine. The problem is only resolved if I turn off the phone and restart it.

  • Visitor
  • It shows that the song is playing, but there is no volume. Phone volume is fully up. Bluetooth is connected. Other Bluetooth apps (XM) operate fine. The problem is only resolved if I turn off the pho...
  • Eni
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution stuck on dowloading

PlanPremiumCountryCanadaDevice(iPhone Operating System(Current IOS build) As the title suggests, starting today, when I added new songs to my library all songs are stuck in downloading mode, I don't know what the issue is.

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone 😎 Operating System (Current IOS build)   As the title suggests, starting today, when I added new songs to my library all songs are stuck in d...
  • Eni
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • issue
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! Where I Can Download An Older Version Of Spotify

Hi There, I was wondering where I can download an older version of the Spotify App? Like a Link or something I can click on and download. I can't do it from the app store 'cause I have an iPhone 4s which Spotify doesn't support, and I didn't download...

  • Composer
  • Hi There, I was wondering where I can download an older version of the Spotify App? Like a Link or something I can click on and download. I can't do it from the app store 'cause I have an iPhone 4s w...
  • Karan61
  • Visitor
  • 148462 Views
  • 14 replies
  • 4 likes
  • 148462 Views
  • 14 replies
  • 4 likes

Low quality music

PlanPremiumCountryBrazilDevice(iPhone 15 Pro Max)Operating System(iOS 17.4) My Question or IssueHello everybody!I'm having a problem with the quality of the music playing. It feels like I'm listening in the worst possible quality.I always set my iPho...

  • Newbie
  • Plan Premium Country Brazil Device (iPhone 15 Pro Max) Operating System (iOS 17.4)   My Question or Issue Hello everybody! I'm having a problem with the quality of the music playing. ...
  • Bittencourt
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aparece la carpeta de archivos locales en Tu Biblioteca

He activado la opción de mostrar archivos locales en la aplicación de Spotify de mi iPhone pero la carpeta de Archivos Locales no se muestra en mi biblioteca.

  • Visitor
  • He activado la opción de mostrar archivos locales en la aplicación de Spotify de mi iPhone pero la carpeta de Archivos Locales no se muestra en mi biblioteca.
  • Suriel_RDZ
  • Visitor
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes