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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27615 Views
  • 13 replies
  • 33 likes
  • 27615 Views
  • 13 replies
  • 33 likes

More equalizer bands and custom EQ presets for iOS

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 11.3 My Question or Issue Hi, The equalizer provided is nice, but could be significantly improved by adding ability to save presets and adding more than 6 EQ bands. Specificly, a band lower than ...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 11.3   My Question or Issue   Hi, The equalizer provided is nice, but could be significantly improved by adding abil...
  • papervws
  • Newbie
  • 1375 Views
  • 4 replies
  • 17 likes
  • eq
    Equalizer
  • 1375 Views
  • 4 replies
  • 17 likes

LOCAL DOWNLOADED FILES GRAYED OUT UPON APP CLOSE, WON'T SYNC

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 17.3My Question or IssueI have used Spotify since the app was created. I have thousands of local files that I have converted, downloaded & synced to my phone and to downloaded playlists for ...

  • Roadie
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 17.3 My Question or Issue I have used Spotify since the app was created.  I have thousands of local files that I have ...
  • 139 Views
  • 0 replies
  • 0 likes
  • "cant access local files"
    Grayed out
    Iphone local files sync
    local files
  • 139 Views
  • 0 replies
  • 0 likes

App Notifications for Music/Podcasts do not work

PlanPremiumCountryUKDeviceiPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16Operating SystemiOS, iPadOS, Mac OS My Question or IssueDoes anyone else not get any notifications on any of their devices for new episodes being released or new music? I used ...

  • Newbie
  • Plan Premium Country UK Device iPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16 Operating System iOS, iPadOS, Mac OS   My Question or Issue Does anyone else not get any notifications o...
  • Mookie1
  • Newbie
  • 187 Views
  • 2 replies
  • 0 likes
  • Premium
  • 187 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change picture on my Spotify playlists anymore

Hello! I used to be able to change the pictures and edit the descriptions on my Spotify playlists on iOS. (Picture for example below).  Now I am suddenly unable to do this. I'm not sure if it's because of a recent iOS update, a recent Spotify update,...

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  • Visitor
  •   Hello! I used to be able to change the pictures and edit the descriptions on my Spotify playlists on iOS. (Picture for example below).   Now I am suddenly unable to do this. I'm not sure ...
  • Joan
  • Moderator
  • 5680 Views
  • 3 replies
  • 0 likes
  • 5680 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Amazon registered devices not showing on Spotify with different account

We are a house hold that has a shared Spotify family plan. We also have a family plan for Amazon. We have several Amazon echo devices and the ones which are registered with with particular account will show up as devices to play from for that user bu...

  • Casual Listener
  • We are a house hold that has a shared Spotify family plan. We also have a family plan for Amazon. We have several Amazon echo devices and the ones which are registered with with particular account wi...
  • Greeksense
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not getting notifications about new podcast episodes even though I have them turned on

Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. I have notifications turned on in settings on my iPad ...

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  • Music Fan
  • Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. &n...
  • ellahska
  • Newbie
  • 952 Views
  • 4 replies
  • 1 likes
  • 952 Views
  • 4 replies
  • 1 likes

Mini Cooper Steering Wheel Skip Buttons NOT WORKING.

PlanPremiumCountryUKDeviceiPhone 8Operating SystemiOS 12.4 When using Spotify over bluetooth or USB directly with my Mini Cooper the skip buttons on the steering wheel do not work, and on the speedo it says "(Multimedia icon) Not Available". This is ...

  • Visitor
  • Plan Premium Country UK Device iPhone 8 Operating System iOS 12.4   When using Spotify over bluetooth or USB directly with my Mini Cooper the skip buttons on the steering wheel do not w...
  • 12312fsadfsd
  • Visitor
  • 5028 Views
  • 3 replies
  • 2 likes
  • bluetooth
    Functionality
    Mini
    Mini Connected
    Premium
    Skipping songs
    Steering wheel
    usb
  • 5028 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Spotify video not working

PlanFreeCountryThe BahamasDeviceiPhone XROperating SystemiOS 15.2.1 My Question or IssueI have been trying to watch a podcast(JRE) but only the audio plays and I see no option for video. I have done a clean reinstall and check all settings and set th...

  • Casual Listener
  • Plan Free Country The Bahamas Device iPhone XR Operating System iOS 15.2.1   My Question or Issue I have been trying to watch a podcast(JRE) but only the audio plays and I see no optio...
  • RaniR
  • Visitor
  • 49464 Views
  • 19 replies
  • 0 likes
  • 49464 Views
  • 19 replies
  • 0 likes

Solved!!Superuser Contribution Music volume keeps lowering

PlanPremium CountryUKDevice(iPhone 12 mini)Operating System(iOS 17) My Question or IssueMusic keeps lowering from full volume to very quiet when opening my phone. But volume says it is full. I have tried switching off equaliser, resetting, uninstalli...

  • Casual Listener
  •   Plan Premium  Country UK Device (iPhone 12 mini) Operating System (iOS 17)   My Question or Issue Music keeps lowering from full volume to very quiet when opening my phone...
  • Ivelina
  • Moderator
  • 2643 Views
  • 6 replies
  • 0 likes
  • 2643 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify stuttering on Apple Tv

PlanPremiumCountrySouth AfricaDeviceApple Tv 4k 32 GBOperating SystemtvOS 17.0 My Question or IssueI have the issue where whenever I play music on Spotify on my Apple Tv the song starts stuttering as if my network is slow.In this cases I ran a speedt...

  • Casual Listener
  • Plan Premium Country South Africa Device Apple Tv 4k 32 GB Operating System tvOS 17.0   My Question or Issue I have the issue where whenever I play music on Spotify on my Apple Tv the ...
  • Not applicable
  • 1027 Views
  • 11 replies
  • 2 likes
  • apple TV
  • 1027 Views
  • 11 replies
  • 2 likes

Superuser Contribution Errores en la aplicacion spotify en mi iphone

Hola: Llevo aproximadamente 2-3 meses teniendo problemas con mi aplicación. Es lenta, tarda en reproducir lo que selecciono, incluso no puedo gestionar mis playlist ni podcast, cuando logro reproducir algo de musica se detiene y se cierra la aplicaci...

  • Casual Listener
  • Hola:    Llevo aproximadamente 2-3 meses teniendo problemas con mi aplicación. Es lenta, tarda en reproducir lo que selecciono, incluso no puedo gestionar mis playlist ni podcast, cuando ...
  • nedzea1
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify direct to airplay no longer working

Hi there, first time caller… For years I’ve clicked the AirPlay button in the Spotify app(iPhone) and streamed music to various airplay devices. All of a sudden that feature doesn’t work anymore. Spotify says it connected to an airport device but no ...

  • Newbie
  •   Hi there,   first time caller…   For years I’ve clicked the AirPlay button in the Spotify app(iPhone) and streamed music to various airplay devices. All of a sudden that feature...
  • Susan_GP
  • Moderator
  • 1324 Views
  • 3 replies
  • 0 likes
  • 1324 Views
  • 3 replies
  • 0 likes

Superuser Contribution release radar, discover weekly + genre mixes no longer have preview slides

just last week i was able to preview my release radar, discover weekly and genre mix playlists in almost like a tiktok preview slide format with the spotify cavases. it was really useful for those of us with adhd and shorter attention spans. i have a...

  • Casual Listener
  • just last week i was able to preview my release radar, discover weekly and genre mix playlists in almost like a tiktok preview slide format with the spotify cavases. it was really useful for those of...
  • Ivelina
  • Moderator
  • 418 Views
  • 3 replies
  • 0 likes
  • Discover Weekly
    genre mixes
    Playlists
    Release Radar
  • 418 Views
  • 3 replies
  • 0 likes

Superuser Contribution CarPlay is stuck if connected without Internet Connection

Since Like 2 months, I have the issue that the Spotify App is stuck in the screen „you are offline“ if CarPlay is connecting to my iPhone in my underground Garage without having an internet connection. Before, it loaded automatically as soon celluar ...

  • Casual Listener
  • Since Like 2 months, I have the issue that the Spotify App is stuck in the screen „you are offline“ if CarPlay is connecting to my iPhone in my underground Garage without having an internet connectio...
  • Ivelina
  • Moderator
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Overlapping buttons in queue

PlanPremiumCountryIsraelDeviceiPhone 13 proOperating SystemiOS 16 My Question or IssueOn Right-to-left language like Hebrew the buttons in the queue overlap making it difficult to skip songs.

  • Casual Listener
  • Plan Premium Country Israel Device iPhone 13 pro Operating System iOS 16   My Question or Issue On Right-to-left language like Hebrew the buttons in the queue overlap making it diffic...
  • Joan
  • Moderator
  • 232 Views
  • 4 replies
  • 0 likes
  • 232 Views
  • 4 replies
  • 0 likes

Superuser Contribution Able to pick music between search bar and current playing song.

So currently on my iPhone 14 Pro Max, I can accidentally tap on a song if I go to pause or press on the current playing song if I press below the current playing song and the search/home/Library bar. I can’t even see what song it is and there’s no re...

  • Visitor
  • So currently on my iPhone 14 Pro Max, I can accidentally tap on a song if I go to pause or press on the current playing song if I press below the current playing song and the search/home/Library bar....
  • Yordan
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

iCloud backup for Spotify is huge

Plan/PremiumCountryUsaDeviceiphone 15 pro max Operating System(iOS 17.2.1 My Question or IssueI just got a new phone and restored from back up from my old iPhone. The iCloud back up for Spotify app is massive on the new one like close to 3.5gb. I del...

  • Casual Listener
  •   Plan /Premium Country Usa Device iphone 15 pro max   Operating System (iOS 17.2.1   My Question or Issue I just got a new phone and restored from back up from my old iPh...
  • ME223
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't forget a Spotify Connect device

Plan PremiumFree/PremiumCountry UK Device iPhone X(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 14(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When listening on my phone and then selecting another device to s...

  • Newbie
  • Plan Premium Free/Premium Country UK   Device iPhone X (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 14 (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • kkam06
  • Newbie
  • 14531 Views
  • 9 replies
  • 0 likes
  • 14531 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution İpad canvas wont working

Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix

  • Casual Listener
  • Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix
  • Eni
  • Moderator
  • 250 Views
  • 5 replies
  • 0 likes
  • 250 Views
  • 5 replies
  • 0 likes