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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27580 Views
  • 13 replies
  • 33 likes
  • 27580 Views
  • 13 replies
  • 33 likes

Superuser Contribution Can I Not Play Albums on Mobile?

PlanFreeCountryUSADeviceiPhone 13Operating SystemiOS 17.1.2 My Question or IssueI was trying to listen to the new Blink album on my phone and i tap on the album and it has a list of songs but they aren't the tracks on the album. I tried looking at ot...

  • Regular
  • Plan Free Country USA Device iPhone 13 Operating System iOS 17.1.2   My Question or Issue I was trying to listen to the new Blink album on my phone and i tap on the album and it ha...
  • Vasil
  • Moderator
  • 242 Views
  • 7 replies
  • 0 likes
  • 242 Views
  • 7 replies
  • 0 likes

Superuser Contribution App crashes when viewing canvas

PlanPremiumCountry DeviceMultiple iPhones including iPhone 13Operating SystemMultiple iOS versions including iOS 17 My Question or IssueApp is crashing when opening the canvas for my band’s new song https://open.spotify.com/track/4AHCL3gDungkzad4KpWn...

  • Regular
  •   Plan Premium Country   Device Multiple iPhones including iPhone 13 Operating System Multiple iOS versions including iOS 17   My Question or Issue App is crashing when open...
  • AlejaR
  • Moderator
  • 1034 Views
  • 20 replies
  • 7 likes
  • 1034 Views
  • 20 replies
  • 7 likes

Superuser Contribution I can't play downloaded podcasts on my iPhone 11 when I am offline.

This issue happens intermittently and it happens in two types of instances. One is when I just left an area with wifi. I click on the play button of my downloaded podcast and nothing happens. When I am back in the area with wifi, then the app will pl...

  • Newbie
  • This issue happens intermittently and it happens in two types of instances. One is when I just left an area with wifi. I click on the play button of my downloaded podcast and nothing happens. When I ...
  • Maria
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts aren't downloading?

PlanPremiumCountryEngland Device(iPhone 11)Operating System(iOS 10) My Question or IssuePodcasts are no longer downloading. I click on the download button and it's briefly added to my 'episodes', but the episodes button and download button reset and ...

  • Newbie
  • Plan Premium Country England  Device (iPhone 11) Operating System (iOS 10)   My Question or Issue Podcasts are no longer downloading. I click on the download button and it's brief...
  • PattiLain
  • Visitor
  • 20505 Views
  • 5 replies
  • 0 likes
  • iOS
    Offline Access
    Podcast Issues
    Podcasts
  • 20505 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [iPad] New Update Won’t Allow Reorder Of Songs In Playlist

Hey, I’m using an iPad Air 2 (IOS 12.2) and the newest update, I think it was either Tuesday 16 April or Wednesday 17 April, seems to have changed they way my playlists work. I like to keep my songs in a custom order where all the songs by a certain ...

  • Visitor
  • Hey, I’m using an iPad Air 2 (IOS 12.2) and the newest update, I think it was either Tuesday 16 April or Wednesday 17 April, seems to have changed they way my playlists work.   I like to keep ...
  • mudinguye1962
  • Regular
  • 18860 Views
  • 24 replies
  • 4 likes
  • 18860 Views
  • 24 replies
  • 4 likes

Superuser Contribution spotify keeps freezing on apple tv

Spotify app on APPLE TV in US.for the past several weeks, spotify keeps freezing while playing in middle of a playlist. I have to force quit app and reopen it. I have tried restarting apple tv and also uninstalling spotify and reinstalling it. None o...

  • Newbie
  • Spotify app on APPLE TV in US. for the past several weeks, spotify keeps freezing while playing in middle of a playlist.  I have to force quit app and reopen it.  I have tried restarting a...
  • Eni
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Closed the 2024 Time capsule banner accidentally

PlanPremiumCountryGermany Device(iPhone 11 pro max)Operating System(iOS 16 ) My Question or Issue So basically there is this 2024 time capsule feature where you can store some songs in, which you can then listen to ina year.Basically i accidentally c...

  • Newbie
  • Plan Premium Country Germany   Device (iPhone 11 pro max) Operating System (iOS 16 )   My Question or Issue   So basically  there is this 2024 time capsule feature wh...
  • SomethingHappened
  • Newbie
  • 2971 Views
  • 6 replies
  • 1 likes
  • 2971 Views
  • 6 replies
  • 1 likes

Superuser Contribution No option to listen to all songs of an artist

Why Is there no feature to see all songs from an artist on the Iphone app iOS? I am thinking of transferring from Apple Music to Spotify but this is the breaking point for me. I do not want to see a list of albums, I want a list of all songs that are...

  • Visitor
  • Why Is there no feature to see all songs from an artist on the Iphone app iOS? I am thinking of transferring from Apple Music to Spotify but this is the breaking point for me. I do not want to see a ...
  • AlejaR
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening history not updating

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.2.1 My Question or IssueMy listening history has not been updating. I’ve tried logging out and then logging back in, deleting and reinstalling the app, deleting the cache then deleting the app...

  • Newbie
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.2.1   My Question or Issue My listening history has not been updating. I’ve tried logging out and then logging back in,...
  • Susan_GP
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics not in sync when using Airplay

Hello team, since the global release of lyrics, I am enjoying the feature. My only complaint is that when playing the music using AirPlay, lyrics are not in sync anymore. The lyrics in my iPhone 13 Pro are displayed in advance. Seems like the app doe...

  • Composer
  • Hello team, since the global release of lyrics, I am enjoying the feature. My only complaint is that when playing the music using AirPlay, lyrics are not in sync anymore.  The lyrics in my iP...
  • MihailY
  • Moderator
  • 3822 Views
  • 16 replies
  • 1 likes
  • 3822 Views
  • 16 replies
  • 1 likes

Superuser Contribution Only Showing Artists in the Playlist, Not Allowing Unhiding

DevicesiPhone XR, School Chromebook I have never before experienced Spotify glitches, but now I have. I have no clue as to how this happened, but on my phone, the songs won’t show up. Instead, there’s a list of artists. The songs show if you click on...

  • Casual Listener
  • Devices iPhone XR, School Chromebook   I have never before experienced Spotify glitches, but now I have. I have no clue as to how this happened, but on my phone, the songs won’t sho...
  • Cadencehill
  • Visitor
  • 1299 Views
  • 4 replies
  • 0 likes
  • 1299 Views
  • 4 replies
  • 0 likes

Superuser Contribution Recently played history skipping date label

PlanPremiumCountryItalyDeviceiPhone 12Operating SystemiOS 16.5.1 My Question or IssueI've been experiencing this issue for a little over a month and it consists of the recently played history on the Spotify app skipping a date. Basically, the songs p...

  • Casual Listener
  • Plan Premium Country Italy Device iPhone 12 Operating System iOS 16.5.1   My Question or Issue I've been experiencing this issue for a little over a month and it consists of the recent...
  • binurong
  • Casual Listener
  • 671 Views
  • 8 replies
  • 1 likes
  • App
    issue
    Recently Played
  • 671 Views
  • 8 replies
  • 1 likes

Superuser Contribution Downloaded songs skipping in playlist

I am a premium user and recently noticed on my downloaded playlists Spotify will skip downloaded songs. I know this is happening because you will see the song or album artwork for a brief second before going to next song. If you view the playlist and...

  • Regular
  • I am a premium user and recently noticed on my downloaded playlists Spotify will skip downloaded songs.  I know this is happening because you will see the song or album artwork for a brief secon...
  • Landon21m
  • Casual Listener
  • 3401 Views
  • 6 replies
  • 1 likes
  • downloaded playlist
    iphone
    skipping
  • 3401 Views
  • 6 replies
  • 1 likes

Spotify iOS 7.1.2

Plan PremiumCountry PortugalDevice iPhone 4Operating System iOS 7.1.2 My Question or IssueI have an older iPhone 4 that I use only to transmit Spotify premium music to my 30 pin connector Yamaha speaker. Now I cannot login in the last compatible app ...

  • Newbie
  • Plan Premium Country Portugal Device iPhone 4 Operating System iOS 7.1.2   My Question or Issue I have an older iPhone 4 that I use only to transmit Spotify premium music to...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video is not streamed when the spotify app is backgrounded

Plan/PremiumCountrySaudi Arabia DeviceiPad Pro 3rd generationOperating System(iOS 17.1.2 My Question or IssueThere is a note in the data saver setting that says “ video is not streamed when the Spotify app is backgrounded” what does it mean? I can’t ...

  • Casual Listener
  •   Plan /Premium Country Saudi Arabia  Device iPad Pro 3rd generation Operating System (iOS 17.1.2   My Question or Issue There is a note in the data saver setting that says ...
  • OscarDC
  • Moderator
  • 397 Views
  • 5 replies
  • 0 likes
  • 397 Views
  • 5 replies
  • 0 likes

Superuser Contribution Login with apple Face ID iphone not possible

PlanPremiumCountryBrazilDeviceiPhone 10Operating SystemiOS 17+My Question or IssueI'm trying to access spotify on my iphone thru Face ID and the app returns me that my email or password is wrong. How?I'm able to access Spotify in my laptop with the s...

  • Music Fan
  • Plan Premium Country Brazil Device iPhone 10 Operating System iOS 17+ My Question or Issue I'm trying to access spotify on my iphone thru Face ID and the app returns me that my email or pass...
  • OscarDC
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files wont play on my iphone

i downloaded the song on my laptop and the song from local files plays on my laptop. but in the same playlist on my iphone the song wont play. both my devices are connected to the same wifi and the playlist is downloaded on both laptop and iphone. no...

  • Visitor
  • i downloaded the song on my laptop and the song from local files plays on my laptop. but in the same playlist on my iphone the song wont play. both my devices are connected to the same wifi and the p...
  • sp3ctr3
  • Casual Listener
  • 446 Views
  • 4 replies
  • 2 likes
  • 446 Views
  • 4 replies
  • 2 likes

Superuser Contribution Unable to add a song to a playlist multiple times in iOS

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 16 My Question or IssueEver since Spotify updated how you add music to your liked songs/playlists, I am unable to add a song to a playlist more than once. When I try, I get a message s...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 16   My Question or Issue Ever since Spotify updated how you add music to your liked songs/playlists, I am unab...
  • Sksss
  • Newbie
  • 2629 Views
  • 20 replies
  • 1 likes
  • iOS
    Playlists
  • 2629 Views
  • 20 replies
  • 1 likes