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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27061 Views
  • 13 replies
  • 33 likes
  • 27061 Views
  • 13 replies
  • 33 likes

Superuser Contribution Disable Smart Shuffle in Liked playlist

Please please please fix the smart shuffle feature. I’m tired of using it. I have my Playlist the way I like it. Not how an algorithm thinks I will. In the likes Playlist, the smart shuffle turns back on the second I minimize the app. please just let...

  • Casual Listener
  • Please please please fix the smart shuffle feature. I’m tired of using it. I have my Playlist the way I like it. Not how an algorithm thinks I will. In the likes Playlist, the smart shuffle turns bac...
  • MarimoTM
  • Casual Listener
  • 329 Views
  • 4 replies
  • 7 likes
  • 329 Views
  • 4 replies
  • 7 likes

Superuser Contribution App crashes / freezes / doesn't load, even after 8.8.82 update

Updated to 8.8.82, updated to iOS 17.1 and still have the exact same issues as addressed in this thread. The app is 99% unusable: crashes midway through every song, doesn't load playlists, freezes constantly. I'm on an iPhone 13, Premium plan, USA. N...

  • Casual Listener
  • Updated to 8.8.82, updated to iOS 17.1 and still have the exact same issues as addressed in this thread. The app is 99% unusable: crashes midway through every song, doesn't load playlists, freezes co...
  • briantroy
  • Casual Listener
  • 1598 Views
  • 18 replies
  • 3 likes
  • 1598 Views
  • 18 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Cellular Streaming Quality Lower After iPhone/Mobile Plan Upgrade

I recently upgraded my iPhone and mobile phone plan and I found that the quality of my Spotify cellular streaming playback in my car has significantly degraded. PlanPremiumCountryCanadaDeviceOld: iPhone SE (gen 1) (4G/LTE)New: iPhone SE (gen 3) (5G) ...

  • Music Fan
  • I recently upgraded my iPhone and mobile phone plan and I found that the quality of my Spotify cellular streaming playback in my car has significantly degraded.   Plan Premium Country Canad...
  • Eni
  • Moderator
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Superuser Contribution Volume steps Spotify Connect less fine grained in iOS 16

PlanPremium CountryThe Netherlands DeviceiPhone 12 mini Operating SystemiOS 16 Release Candidate My Question or IssueThe volume buttons on the iPhone and iPad can be used to change the volume of the device that’s being used through Spotify Connect. O...

  • Music Fan
  • Plan Premium   Country The Netherlands   Device iPhone 12 mini   Operating System iOS 16 Release Candidate   My Question or Issue The volume buttons on the iPhone and...
  • vlad3r
  • Regular
  • 7782 Views
  • 64 replies
  • 20 likes
  • 7782 Views
  • 64 replies
  • 20 likes

Solved!!Superuser Contribution Unable to activate Smart Shuffle

I‘m using „Premium Individual“ on a iPhone (iOS and Spotify App updated).Short time after activating Smart Shuffle I get the error message that it is not possible to activate it. I have this problem since a week or two. Before I was able to use it.

  • Casual Listener
  • I‘m using „Premium Individual“ on a iPhone (iOS and Spotify App updated). Short time after activating Smart Shuffle I get the error message that it is not possible to activate it. I have this proble...
  • Joan
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Superuser Contribution Volume Issue Since Updating to iOS 17.1.2

PlanPremiumCountryIrelandDeviceiPhone 13Operating System(iOS 17.1.2 My Question or IssueSince updating my iOS to 17.1.2, when I’m listening to Spotify (always using headphones) and I stop play, when I restart play again the volume is really low.

  • Casual Listener
  • Plan Premium Country Ireland Device iPhone 13 Operating System (iOS 17.1.2   My Question or Issue Since updating my iOS to 17.1.2, when I’m listening to Spotify (always using headphone...
  • Lyubka
  • Moderator
  • 301 Views
  • 1 replies
  • 2 likes
  • 301 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Music stops playing after 10 seconds

PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 15.3.1 My Question or IssueWhen I listen to music with my iPhone, sometimes the song will simply stop playing after 10 seconds. This is totally random and happens with different songs. My...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone XS Max Operating System iOS 15.3.1   My Question or Issue When I listen to music with my iPhone, sometimes the song will simply stop playing a...
  • cocowinter
  • Regular
  • 64914 Views
  • 37 replies
  • 3 likes
  • 64914 Views
  • 37 replies
  • 3 likes

Solved!!Superuser Contribution Play Queue list won’t allow editing of play order

PlanPremiumCountryCanadaDeviceiPhone 12Operating SystemiOS 14.8 My Question or IssueSome time after update to version 8.8.62 I lost the ability to change the play order of my queue. Songs are now locked into the order they were queued in. UI of the q...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 12 Operating System iOS 14.8    My Question or Issue Some time after update to version 8.8.62 I lost the ability to change the pl...
  • Queueshifter
  • Visitor
  • 2647 Views
  • 18 replies
  • 0 likes
  • 2647 Views
  • 18 replies
  • 0 likes

Like heart next to song gone

PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 16.5 My Question or IssueYes I know there are other posts complaining about this issue but they just want the like button back, which I understand you obviously removed that for a re...

  • Newbie
  •   Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 16.5   My Question or Issue Yes I know there are other posts complaining about this issue but they ju...
  • reason
  • Casual Listener
  • 638 Views
  • 3 replies
  • 13 likes
  • Liked songs heart
    Mobile
  • 638 Views
  • 3 replies
  • 13 likes

Superuser Contribution canvas not working

 PlanPremiumCountryUnitedKingdomDevice(iPhone 8 plus Operating systemios 13.2My Question or Issuei cannot use made a toggle to turn on and off canvas i don’t know why this is happening but it’s always worked for me

  • Casual Listener
  •     Plan Premium Country UnitedKingdom Device (iPhone 8 plus  Operating system ios 13.2 My Question or Issue i cannot use made a toggle to turn on and off canvas i don’t know why...
  • Mahdistics
  • Visitor
  • 3010 Views
  • 4 replies
  • 0 likes
  • 3010 Views
  • 4 replies
  • 0 likes

Superuser Contribution Freezing/ crashing when devices are plugged in.

plan: family premium iPhone 7 Plus and ipadios when I listen to Spotify and either of my devices are plugged in (both aux cord and regular charging) I’ll get to listen to 3-4 songs before the app freezes and I have to close and open it again. And it’...

  • Newbie
  • plan: family premium  iPhone 7 Plus and ipad ios    when I listen to Spotify and either of my devices are plugged in (both aux cord and regular charging) I’ll get to listen to 3-4 ...
  • OscarDC
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 100% Volume glitch when opening app

Listening to spotify music on our Bose Sountouch Wifi speakers, with music already playing. When I open the Spotify app it sets the speaker volume instantly to 100% (not a slow ramp up). This can then be reduced using my phone’s volume side button bu...

  • Casual Listener
  • Listening to spotify music on our Bose Sountouch Wifi speakers, with music already playing. When I open the Spotify app it sets the speaker volume instantly to 100% (not a slow ramp up). This can the...
  • Elena
  • Moderator
  • 4270 Views
  • 9 replies
  • 3 likes
  • 4270 Views
  • 9 replies
  • 3 likes

Superuser Contribution Lyrics not showing a preview

PlanFree/PremiumCountryUSDeviceiPhone 15Operating SystemiOS 17.1 My Question or IssueHello, I noticed that in my spotify the lyrics are not showing the preview they used to show before. I dont know if it is a new update or if it is a bug but I havent...

  • Regular
  • Plan Free/Premium Country US Device iPhone 15 Operating System iOS 17.1   My Question or Issue Hello, I noticed that in my spotify the lyrics are not showing the preview they used to s...
  • Nolardo
  • Regular
  • 340 Views
  • 7 replies
  • 0 likes
  • 340 Views
  • 7 replies
  • 0 likes

Artists not showing up on following count

PlanFreeCountryCanada My Question or IssueI have just downloaded Spotify and made a new account but I’ve noticed that my followed artists don’t show up in my following count on my profile, only the friends I am following show up in the number. This a...

  • Visitor
  • Plan Free Country Canada     My Question or Issue I have just downloaded Spotify and made a new account but I’ve noticed that my followed artists don’t show up in my following count ...
  • user-removed
  • Not applicable
  • 247 Views
  • 2 replies
  • 1 likes
  • 247 Views
  • 2 replies
  • 1 likes

Superuser Contribution Horribly slow download times…

Available Device Storage82gbSongs Downloaded~2,000PlanPremium DuoCountry USADevice(iPhone8)Operating System(iOS 16.3.1) My Question or IssueYes, seems downloads on my phone have come to what could be called an abrupt stop. It takes approximately 12 m...

  • Casual Listener
  • Available Device Storage 82gb Songs Downloaded ~2,000 Plan Premium Duo Country USA Device (iPhone8) Operating System (iOS 16.3.1)   My Question or Issue Yes, seems downloads on my p...
  • TanyaTLM
  • Visitor
  • 1114 Views
  • 2 replies
  • 0 likes
  • 1114 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logging in IOS10.3.3

I have install Spotify on an old iPhone 5c running iOS 10.3.3 I have tried to login to the app using two different Spotify account details but none of them work. The app keeps saying that it cannot recognise the account even though they work fine log...

  • Regular
  • I have install Spotify on an old iPhone 5c running iOS 10.3.3 I have tried to login to the app using two different Spotify account details but none of them work. The app keeps saying that it cannot r...
  • dinostheo
  • Visitor
  • 25998 Views
  • 51 replies
  • 20 likes
  • 25998 Views
  • 51 replies
  • 20 likes

Superuser Contribution See All Playlists button on user profile is wonky

PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 17.1.1 My Question or IssueWhen viewing a users profile, selecting the action button ‘See all playlists’ expands the recent artist list but selecting outside or beside the button expands...

  • Newbie
  •   Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 17.1.1   My Question or Issue When viewing a users profile, selecting the action button ‘See all playlist...
  • Elena
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify switches to my phone when I get out of the car

I play Spotify in my car through Apple Car Play. When I turn off my car, Spotify displays a play icon on my phone. If I accidentally touch the icon, like when putting my phone in my pocket, Spotify starts playing through my phone speakers. I’d like S...

  • Visitor
  • I play Spotify in my car through Apple Car Play. When I turn off my car, Spotify displays a play icon on my phone. If I accidentally touch the icon, like when putting my phone in my pocket, Spotify...
  • Joan
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does not a linked album keep playing like previous versions

If I create a link for an album, previously if you created a link for the first song in an album it would keep playing the album until its end. Now if I link a song it will only play that song of the album then stop? Is this an intentional change or ...

  • Casual Listener
  • If I create a link for an album, previously if you created a link for the first song in an album it would keep playing the album until its end. Now if I link a song it will only play that song of the...
  • Lyubka
  • Moderator
  • 775 Views
  • 5 replies
  • 0 likes
  • 775 Views
  • 5 replies
  • 0 likes