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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27520 Views
  • 13 replies
  • 33 likes
  • 27520 Views
  • 13 replies
  • 33 likes

Superuser Contribution Playlists that do not appear in search results

Plan FreeCountry japanDevice iphone7Operating System ios 15.7.1 I am using the iphone app and there are public playlists that do not appear in the search results when using the entire search results or narrowing down the playlist search in Japanese. ...

  • Regular
  •     Plan Free Country japan Device iphone7 Operating System ios 15.7.1   I am using the iphone app and there are public playlists that do not appear in the search results w...
  • Lyubka
  • Moderator
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists won’t delete or change image

I have an iPhone and when I go to change a playlist cover photo it won’t let me. This is also the case when I go to delete a playlist. I have tried the clearing cachet in app, deleting the app and restarting phone and then re-downloading. Anyone have...

  • Visitor
  • I have an iPhone and when I go to change a playlist cover photo it won’t let me. This is also the case when I go to delete a playlist.  I have tried the clearing cachet in app, deleting the...
  • Eni
  • Moderator
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts player often has incorrect timestamp

PlanPremiumCountryPolandDeviceiPhone XS My Question or Issue I'd like to report a bug with the podcasts player on iOS. The current podcast time is often not tracked correctly. Examples:1) Listen to a podcast. Kill the app. Restart. Very often the tim...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone XS   My Question or Issue   I'd like to report a bug with the podcasts player on iOS. The current podcast time is often not tracked correc...
  • RandysCookbook
  • Casual Listener
  • 1495 Views
  • 7 replies
  • 0 likes
  • iOS
    Podcasts
  • 1495 Views
  • 7 replies
  • 0 likes

Now playing bar missing on iphone

PlanFree/Premium: PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016): iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS 16.1.2 My Question or IssueNow playing bar is missing from iPhone app, i have cleared the...

  • Newbie
  • Plan Free/Premium: Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016): iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 16.1.2  ...
  • Billy-J
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Podcast Played Location

Plan PremiumCountry UKDevice Recent iPhoneMy Question or Issue:Poor compatibility with Podcasts and Spotify connect. For example if listening to and completing a Podcast via “connect” it doesn’t show as Played on the iOS device, and when switching fr...

  • Newbie
  • Plan Premium Country UK Device Recent iPhone My Question or Issue: Poor compatibility with Podcasts and Spotify connect. For example if listening to and completing a Podcast via “connect” it...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify changing songs by itself

Having a really annoying issue where songs I am actively listening to randomly change to other songs. These songs aren’t even songs in que or saved in my library, they are random songs in random playlists I never listen to. I’ve already deleted and r...

  • Visitor
  • Having a really annoying issue where songs I am actively listening to randomly change to other songs. These songs aren’t even songs in que or saved in my library, they are random songs in random play...
  • granapadano1
  • Visitor
  • 236369 Views
  • 39 replies
  • 38 likes
  • 236369 Views
  • 39 replies
  • 38 likes

Spotify Links on Instagram Not Working

PlanFreeCountryUnited StatesDevice(iPhone 6S)Operating System(iOS 12) My Question or IssueI'm an artist that has music on Spotify and I usually promote it on my Instagram. Although I could promote through my Instagram Story, I typically leave a link ...

  • Visitor
  • Plan Free Country United States Device (iPhone 6S) Operating System (iOS 12)   My Question or Issue I'm an artist that has music on Spotify and I usually promote it on my Instagram. Al...
  • pulsarimpianti
  • Newbie
  • 6830 Views
  • 3 replies
  • 3 likes
  • 6830 Views
  • 3 replies
  • 3 likes

Superuser Contribution After clicking a song link from iMessage, the next time I open Spotify it navigates to that song aga

When someone sends me a link to a song over iMessage, I click the link and Spotify opens the song to play it (working as expected). Then if I close switch apps, the next time I go back to spotify it navigates to the same song the link was for again. ...

  • Casual Listener
  • When someone sends me a link to a song over iMessage, I click the link and Spotify opens the song to play it (working as expected). Then if I close switch apps, the next time I go back to spotify it ...
  • Kiril
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can we please add an option to stop the queue from adding things I don't explicitly add?

PlanPremiumCountry USADeviceLaptopOperating SystemWin 10 I cannot get my queue to stop repopulating from playlist radio or wherever else. This disables shuffle. I have no idea how it began becaue I always use shuffle and never use the queue directly....

  • Newbie
  •   Plan Premium Country  USA Device Laptop Operating System Win 10   I cannot get my queue to stop repopulating from playlist radio or wherever else. This disables shuffle. I ...
  • AlejaR
  • Moderator
  • 916 Views
  • 3 replies
  • 1 likes
  • 916 Views
  • 3 replies
  • 1 likes

Superuser Contribution Offline Podcast episode downloads every two days again

Hi,I've a premium account and use Spotify with the iPhone app.A podcast with ads download offline episodes every two days. It seems to affect the podcast with ads before and after the episode only. Episodes of other podcasts does not download again.I...

  • Casual Listener
  • Hi, I've a premium account and use Spotify with the iPhone app. A podcast with ads download offline episodes every two days. It seems to affect the podcast with ads before and after the episode...
  • Kiril
  • Moderator
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle feature not working

I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.

  • Casual Listener
  • I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.
  • BigToad
  • Casual Listener
  • 398 Views
  • 6 replies
  • 2 likes
  • 398 Views
  • 6 replies
  • 2 likes

Superuser Contribution Not seeing sonos group

I'm using the Spotify app on my iphone. I can choose to play music to each of 3 individual Sonos speakers I have. I also have a Sonos group set up in the Sonos app, but the Spotify app doesn't see that group as an available destination for music. How...

  • Casual Listener
  • I'm using the Spotify app on my iphone.  I can choose to play music to each of 3 individual Sonos speakers I have.  I also have a Sonos group set up in the Sonos app, but the Spotify app do...
  • yoni12
  • Newbie
  • 1670 Views
  • 2 replies
  • 1 likes
  • 1670 Views
  • 2 replies
  • 1 likes

Superuser Contribution Recent updates killed now playing (if playback is on other device)

PlanPremiumCountryGermany Device(iPhone 12 Pro Max / Windows) Operating System(IOS fully patched / Windows 11 fully patched) My Question or Issue When playing on a remote device (my windows 11 Computer in this case), the now playing widget is not sho...

  • Regular
  • Plan Premium Country Germany    Device (iPhone 12 Pro Max / Windows)   Operating System (IOS fully patched / Windows 11 fully patched)   My Question or Issue   W...
  • MihailY
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify iPhone not able to connect to spotify group

PlanPremiumCountryNLDeviceiPhone 13Operating SystemiOS 16.1.1 (but also on 15.x)My Question or IssueSince a few iphone app versions, the iphone app refuses to connect to a chromecast speaker group. It does connect to the individual chromecasts. The g...

  • Casual Listener
  • Plan Premium Country NL Device iPhone 13 Operating System iOS 16.1.1 (but also on 15.x) My Question or Issue Since a few iphone app versions, the iphone app refuses to connect to a chromecas...
  • OscarDC
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • iphone
    speaker groups
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle doesnt work in car!?!?

PlanPremiumCountryCanada DeviceIphone 11 Pro Operating SystemiOS 13.3.1 My Question or Issue Been reading up on this and cannot understand why an app with 100M+ users is unable to sort a simple shuffle function? My playlist has more than a 100 songs ...

  • Newbie
  • Plan Premium Country Canada   Device Iphone 11 Pro   Operating System iOS 13.3.1   My Question or Issue   Been reading up on this and cannot understand why an app wit...
  • OscarDC
  • Moderator
  • 351 Views
  • 2 replies
  • 1 likes
  • 351 Views
  • 2 replies
  • 1 likes

Superuser Contribution Currently playing song not showing/syncing between iPhone and iMac

Currently playing not showing/syncing between iPhone and iMac. This is an ongoing issue. Currently playing song is seldom displayed/synced correctly. Keep quitting and restarting the iMac app, the song playing on my iPhone is not showing up.Playing m...

  • Roadie
  • Currently playing not showing/syncing between iPhone and iMac.   This is an ongoing issue. Currently playing song is seldom displayed/synced correctly.  Keep quitting and restarting the ...
  • Lyubka
  • Moderator
  • 910 Views
  • 5 replies
  • 1 likes
  • 910 Views
  • 5 replies
  • 1 likes

Superuser Contribution Disconnects from MusicCast and Airplay when paused for too long

On my iPhone, when I pause music to go do something else, it disconnects from MusicCast or Airplay if I left it paused for too long. The song I left off on is still there and at the same point when I paused but when I hit play again, it forgot I was ...

  • Regular
  • On my iPhone, when I pause music to go do something else, it disconnects from MusicCast or Airplay if I left it paused for too long. The song I left off on is still there and at the same point when I...
  • Dian
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t play downloaded songs offline with Premium on iPhone

It all started yesterday, i was going to work and as always, i listen offline to my playlist that i downloaded months ago. And when i select the playlist, the green arrow is there but the songs show up dark. And i got a notification saying “this song...

  • Newbie
  • It all started yesterday, i was going to work and as always, i listen offline to my playlist that i downloaded months ago. And when i select the playlist, the green arrow is there but the songs show ...
  • Dian
  • Spotify Legend
  • 1200 Views
  • 5 replies
  • 2 likes
  • 1200 Views
  • 5 replies
  • 2 likes

Superuser Contribution Local files (neither from PC nor iOS) not showing up in the App.

PlanPremiumCountryGermanyDevice(iPhone 11)Operating System(iOS 16.1) My Question or IssueThe songs from my Local Files library on the PC do not show up in the iOS-App anymore.And also after copying files to the iOS file system they still not show up ...

  • Music Fan
  • Plan Premium Country Germany Device (iPhone 11) Operating System (iOS 16.1)   My Question or Issue The songs from my Local Files library on the PC do not show up in the iOS-App anymore...
  • iklemp
  • Music Fan
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Others playlists

I cant view any of my friends playlists and have tried uninstalling etcPlanFreeCountryUKDeviceiPhone 12 Pro Max Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I cant view any of my friends playlists and have tried uninstalling etc Plan Free Country UK Device iPhone 12 Pro Max  Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
  • Pow3r1
  • Casual Listener
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes