Reply
Concert Regular
paperplanes
Posts: 32
Registered: ‎22-02-2012

Re: iPhone app keeps crashing!!!

Definitely not solved for me and no response from the support call I logged weeks ago.
Fan
tomcowie
Posts: 1
Registered: ‎24-03-2012

Re: iPhone app keeps crashing!!!

Mine has been doing this for the past 3 weeks. I think I'm going to give this a week longer or demand my money back. 

Concert Regular
franfer
Posts: 3
Registered: ‎24-03-2012

Re: iPhone app keeps crashing!!!

I've got the same problem and it won't go.
PLUS playlists aren't syncing w/ desktop version.
PLUS when it's not plain crashing the app just decides to shut itself down EVERY TIME after a couple of minutes, whether I'm trying to sync tracks or listen to a full song (which has proven impossible!)
It's just totally useless at the moment :-( and has been for quite a long time now. If this doesn't get fixed I'll cancel my subscription, I've already wasted enough money for nothing.
CWD
Fan
CWD
Posts: 1
Registered: ‎25-03-2012

Re: iPhone app keeps crashing!!!

I've been having the same problem for the past couple of weeks.  I assumed it would be fixed in a new release of the application, but clearly not!  Currently waiting on a support ticket with Spotify, hopefully they'll be able to tell me something useful other than "try uninstalling the application", which I've now done several times!

Concert Regular
alanmc
Posts: 3
Registered: ‎26-03-2012

Re: iPhone app keeps crashing!!!

Same issue here.  Starting a few weeks ago the app will crash within 10-20 seconds of booting if it is not in offline mode.  Tried all of the suggestions here.  Figured it was crashing while syncing playlists so I deleted all of my playlists (which took me over a year to put together)...still crashes. Uninstalled and reinstalled app...still crashes.  Nothing works.

 

I'll probably give it another week or so and then cancel my Premium account if no movement on this issue.  In the meantime I'll just use Rdio, which is working great.  I'm back to square one on playlists anyway so I'll probably just start building them up again on Rdio.

Spotify
David
Posts: 3,639
Registered: ‎19-01-2012

Re: iPhone app keeps crashing!!!


charlie_w wrote:

Sample from the Console:

Mar 14 01:55:37 unknown Spotify[162] <Warning>: <SPPlaylist@0x4efe58 "Match day music"> setUpdate 0
Mar 14 01:55:37 unknown Spotify[162] <Warning>: <SPPlaylist@0x4efe58 "Match day music"> setUpdate 1
Mar 14 01:55:38 unknown ReportCrash[163] <Notice>: Formulating crash report for process Spotify[162]
Mar 14 01:55:38 unknown com.apple.launchd[1] <Warning>: (UIKitApplication:com.spotify.client[0xb661]) Job appears to have crashed: Segmentation fault: 11
Mar 14 01:55:38 unknown SpringBoard[52] <Warning>: Application 'Spotify' exited abnormally with signal 11: Segmentation fault: 11

 

Blackbox diagnosing iOS apps is a pain in the bottom, but hopefully this will be a start for someone to investigate the problem? I don't know if my playlists have moved servers, and I obviously don't know how the app works but I can reproduce the problem every single time using the steps above.



Hmm. An interesting diagnosis. I wonder if playlists are causing a problem here? I'll dig deeper.

-----
Spotify
Concert Regular
trashcoder
Posts: 3
Registered: ‎26-03-2012

Re: iPhone app keeps crashing!!!

Same problem here. Crashes seconds after interacting (Skipping forward or backward). When i leave it just playing it works for hours.

Concert Regular
samchampionuk
Posts: 5
Registered: ‎21-02-2012

Re: iPhone app keeps crashing!!!

Just been looking on some of the other help forums and am astounded to see there is so much more input from Spotify on topics such as 'clear cache' which I agree is important but is a design feature when we here have a serious design malfunction which should be top priority.  I have now logged my disappointment on the app store where I have given a review stating the problem and I have also started a Twitter hash tag #SpotifyAppCrash and will be tweeting @Spotify every time my app crashes so they get a taste of just how unacceptable (and annoying) it is. I urge all those that arent cancelling their subscriptions to do the same as by escalating the situation in to social media outside the safe and hidden world of the Spotify Community they may actually do something about it ...rather than just 'looking in to it' or 'digging a bit deeper'. 
Concert Regular
nissephex
Posts: 11
Registered: ‎17-02-2012

Re: iPhone app keeps crashing!!!


David wrote:


Hmm. An interesting diagnosis. I wonder if playlists are causing a problem here? I'll dig deeper.



I don't know if I'm supposed to laugh of cry... Of course it's the playlists that are causing the problem. Even I could pinpoint that just from reading the first few posts in this forum, including my own! 

 

I agree with samchampionuk! If you still have this problem and still havn't unsubscribed from this crap, please do! This is totally unacceptable behaviour from one of the biggest (if not the biggest) music streaming services out there! 

 

I hope people also are aware of that there are other alternatives to Spotify. Personally I downloaded WiMP and transfered my playlists (yes you can automatically transfer playlists) from Spotify to their client instead. They had 95% of my songs and the last 5% were pretty uncommon songs which can easily be found elsewhere. 

In addition to WiMP I'm also using SoundCloud to listen to the more alternative and unknown artists. I also have to add that both of these clients are available as applications on smartphones. 

 

David: I sure hope you brought a big shovel because in that pace you will have to dig long before you find the problem!

Spotify
soho
Posts: 26
Registered: ‎09-02-2012

Re: iPhone app keeps crashing!!!

Trust me, we are well aware that parts of our code needs an overhaul - we are in the process of rewriting those parts right now. Devs have been killing a lot of crash bugs these last couple of weeks, but it's a big change to core functionality and we want to make sure we're not introducing any new bugs, so that's why it's taking some time.

 

As I've said before though, the crashes described in this thread are not all the same and that's why there's not one universal solution to all of them.

 

If you, for example, had your playlists sorted in folders, and they have somehow magically been reordered or are just acting weird in general, in turn causing the client to crash, then it's an old backend issue (that has been fixed) and David or someone else from customer support can help you sort it out.

 

If you're having the "playlist update" problem seen above, then it's a timing/threading issue in the client. I've only managed to reproduce that issue once, on the subway and with bad connection, and in my case going offline for a minute or two helped. I know it's worked for some others as well. It's not a good solution, but might help some of you until we have the new client out.

 

@alanmc - CS can help you get your playlists back, if you want.

 

Last but not least; I know you guys are frustrated, understandably so, but please don't take it out on those who are actually trying to help you.

 

That is all. Sorry to the tl;dr crowd.