Help - iOS (iPhone, iPad, iPod Touch, iPod classic)

[mwongis]

Just upgraded to Premium and my iPhone app keeps crashing, the minute I log in it's gone. Tried deleting, reinstalling, deleting all my playlists- nothing works!

Very frustrated and wondering what I can do. Recently upgraded to Premium and now even more frustrated as it's worse than when I was using the free version.

COme on spotify!

[mwongis · Accepted solution]

Cancelling my subscription - this is a joke 

[jimfrisk]

I have the same problem. I managed to get it running once by randomly deleting a few playlists and starred tracks, but now it's broken again. I've also tried all combinations of uninstalling, reinstalling etc and nothing seems to work now. I'm an iPhone 4 with iOS 5.0.1.

I think the issue is somehow related to playlist management and caching, becuase it started crashing after I had deleted a few playlists on the iPhone. 

Considering how far apart the iOS updates are rolling out nowadays, I'm also canceling until I see some concrete signs that this problem has been adressed and solved.

[jimfrisk]

I just figured something out here. How many tracks and playlists do you have in your library? I just deleted a bunch of playlists in a last effort and voilà, the iOS app started working again. Hey Spotify, is there a limit to how many playlists you can have in the iOS app?

[jimfrisk]

Nevermind. It was a short fix. I starred a track in the desktop client for Windows and the iOS app started crashing again. The weird thing is that deleting the starred track doesn't make the iOS app work again. What a hot mess this thing is!

[David]

Jim,

I think it might have been related to some playlist issue in your account. Sorry if you just got kicked out of a Spotify session - We had to migrate your playlists over to our new server. 

For both of you, I would reinstall your application - http://www.spotify.com/help/faq/tech/reinstallation-of-spotify-iphoneipod-touch/

[nissephex]

I have the same problem with the app closing down after a few seconds after login.

The reinstallation doens't work either, David. I've tried it about 10 times now, both with restarting the iPhone after and before the reinstallation of the app. 

I've looked aroung on different forums and apparently there are more people with similar problems... David, do you have any idea on how long we will have to wait until the issue is fixed?

[Shickyg]

Same exact thing happens to me using the IPhone app. About 5 seconds after I successfully log in, the app crashes. When I open it again, I have to log in again, before it crashes again. Need some help, please. David, you out there?

[nissephex]

I installed the app on my mothers iPhone 4S today and tried to login using my own account and it crashed aswell. Then I tried to login with my brothers account on both my own phone and my mothers and it worked without any problem.

So it feels like it has something to do with the account, not the app.

I also tried to delete all my "local files" from my playlists incase it had something to do with that, but without any success :(

I'm going to mail the support and ask them to give me a new account with my current playlists to see if it fixes the problem.

[uziyerdaddy]

I've been having this problem for months now with the app on my 3GS. I've tried deleting, reinstalling, removing playlists, setting the stream to low bandwidth, and shutting down phone apps/resources, but it STILL crashes. On average, I'm lucky if I can play 1 or 2 songs before this happens.

I've been a Spotify subscriber for a very long time, but this is now getting ridiculous to the point I can no longer use the app any more. I'm seriously considering cancelling my subscription unless Spotify sort this shambles out!

My research over the last months leads me to the conclusion that this is now becoming a common issue.