Help - iOS (iPhone, iPad, iPod Touch, iPod classic)

[enell]

Its very easy to crash the application.

1. Search for an artist with many albums (just pick one of the oldies...)

2. Click on the Artist tab and then on the artist to list the albums.

3. The app freezes while it tries to load all the albums until it crashes.

This works on my iPad gen1 and I would guess the it will work on an old iPhone. On 4s the album loads but it takes very long time but I think that if I could find an artist with even more albums it will crash on this device as well.

This is definitely a memory related issue.

[uziyerdaddy]

Can any staff in here give any answers to this problem?

I'm basically wasting £10 a month for this un-wrorkable trash. It used to be such a good service.

[toblerone]

I'm having the exact same problems as everyone else here (mine started after i organised my playlists into folders).

I'm just leaving a comment to see if i'll get a response from a member of staff. Will be cancelling my premium account if not.

[soho]

We had some playlist related issue a couple of months ago that has been fixed now, but is still (it seems?) causing problems for some users that were affected back then.

David (or someone else with magic CS skills), can you help?

[David]

I thought I heard someone call my name.

Toby - Just looked at your account, and we're just migrating your playlists over to a new server. You'll need to reinstall Spotify on your devices and hopefully your playlists should be sorted. 

For you other guys, I've taken a look at your accounts and they don't seem to have the same issue as Toby's. I've tried to replicate this and not managed to do it. Strange. How much spare space do you have left on your iPhone? How much of that is taken up by Spotify?

[nissephex]

I just bought my iPhone 4s (16 GB) and have 12.4 GB left. Spotify i using up only 10.2 MB.

[George]

Ignore this post. Should have read the edit earlier.

[G-rose]

I have nearly the same problem on my Ipod touch (iOS v 5.0.1). I just got premium and every time I try to open the spotify app it crashes immediately (I never tried to open it when I had the free version)

I tried restarting the iPod and reloading the app... no luck.  Suggestions??

[sacadouche]

Il semble que l'application se ferme à la réception de notifications ou mails, passer en mode avion pour régler le problème, mais je ne vais pas garder mon abonnement dans ces conditions!
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It seems that the application closes the receiving notifications or mail, switch to airplane mode to fix the problem, but I'm not going to keep my membership in these conditions!

[samchampionuk]

I'm suffering in a very similar way to the posts here.

My iPhone app (used on a 3GS with plenty of memory space) tends to crash unexpectedly - i.e. not immediately on log-in but quite often after just a few minutes.

Sometimes it will be fine for ages and then just suddenly crash.

It is infuriating and has been happening for a few months now.

I've tried deleting playlists and varying how much I have downloaded to the phone for use offline and keep up to date with app updates on iTunes but nothing seems to make it any more reliable. I am always telling non-Spotify members how good the service is (I've had an account for over 2 years) but I (and Spotify) look pretty stupid when you can't play music on it for more than a few minutes at a time.