Help - iOS (iPhone, iPad, iPod Touch, iPod classic)

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avi
Festival Fanatic
avi
Posts: 8
Registered: ‎07-03-2012
Accepted Solution

offline sync not working

Having trouble syncing a playlist that is on iPhone and Mac

 

* "available offline" set to "on" on iphone and Mac

* songs in playlist that are not available via spotify are available mac, show up in playlist on mac,

* both devices on the same wireless network

 

songs are not showing up available on iphone. Am I doing something wrong? am I missing a step? Any help apprciated.

 

-Avi

Music Fan
Dive
Posts: 1
Registered: ‎12-03-2012

Re: offline sync not working

I'm having the same exact issue.
Spotify, please fix this. I'm on a plane in 6 hours and won't have sufficient internet connetion for the next few days :/
Festival Fanatic
Forge
Posts: 8
Registered: ‎13-03-2012

Re: offline sync not working

[ Edited ]

I am afraid that I don't completely understand your writing, no offense. But I think I know a solution to the problem. 

 

Doesn't your syncing work? Doesn't the songs appear offline when you make them go offline? Try connecting your phone to the PC or Mac, and sync the songs to your phone via the PC. Click on the Devices tab in Spotify and sync.

 

Or do you mean that the Local Files show unavailable on your phone? You have to add the Local Files to your phone, and not only to your PC or Mac.

 

Hope I answered your questions, if not, reply back and explain the problem once again :)

-Forge

avi
Festival Fanatic
avi
Posts: 8
Registered: ‎07-03-2012

Re: offline sync not working

not sure I can be more specific but will try:

 

there are songs in my playlist on iphone that are "greyed out". tapping them brings up the "Sync Required" message.

 

I have the mp3 of all the greyed out songs on my mac, and my mac is on the SAME wifi network as the phone. "available offline" switch is set to on on the playlist on the iphone, as well as the playlist on the mac. However, sync doesn't place the songs on the iphone for offline access.

 

hope that sheds more light on issues... 

Concert Regular
sentagoda
Posts: 4
Registered: ‎05-03-2012

Re: offline sync not working

have same issue.

avi
Festival Fanatic
avi
Posts: 8
Registered: ‎07-03-2012

Re: offline sync not working

all

 

Last night, after numerous repeated attempts, wifi synching between iPhone and Mac "mysteriously" started to work. I have NO IDEA what changed, though I did restart my mac.

 

Sync is working but it is taking a long time, even over hi-speed snigle-user wifi...

 

 

Concert VIP
pharmdeb
Posts: 6
Registered: ‎21-03-2012

Re: offline sync not working

my 3364 songs came unsynced on my ipod touch. i now have two computers and won't sync on either computer!!i have asked for help from spotify with no response. can anyone help???? i want my songs to play offline.  may have to leave. i have had so many problems with this site but don't want to lose all my musid.:smileymad:

avi
Festival Fanatic
avi
Posts: 8
Registered: ‎07-03-2012

Re: offline sync not working

Pharmdeb

Your post is a bit light on details.

* was everything synched and then became unsyched?

*Are playlist set to "available offline" on BOTH the iPod and the computer?

* are both devices on the same network?
Music Fan
Soloyoda
Posts: 1
Registered: ‎22-03-2012

Re: offline sync not working

I was having the same exact problem and I think it comes down to the instructions on the site not being specific enough.  So, after you've put both youyr computer and your phone on the same network, make sure that the app is up and running on your phone and computer.  After that, click on devices and find your device.  Click on your device, and it should prompt you to sync. 

 

When I initially did it, I thought that all I had to do was turn my phone and computer onto the same network and then make each playlist available offline on my phone since the playlists were already in there.  I switched them all to be available, but within each playlist, each song was grayed-out., even though I had set my phone to Offline Mode.  I'm now synching all of the songs, and I can see it happening, so I'm pretty sure this will work.  You just have to do the extra step of selecting your device on your desktop and then the sync will happen if you're on the same network (seems like it's going to take a while, unfortunately.... ).

 

Let me know if that works for you!

Music Fan
builtforplay
Posts: 1
Registered: ‎26-03-2012

Re: offline sync not working

I'm experiencing the same problem.  I've tried all these suggestions.  Only some of the songs are synching within a playlist despite the fact that I ripped it myself from the physical cd (which I own.)  I'm frustrated to the point of canceling my subscription.  I shouldn't have to pay to fight through this.  The instructions suck too.  Mark this playlist for "Offline Synch" on your iPhone?  I'm problaby missing it, but have yet to find the term "Offline Synch".  I am going on the assumption that is the same as "Available Offline."  

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