Help - iOS (iPhone, iPad, iPod Touch, iPod classic)

[Billy]

Hi some help in need,

I just upgraded to spotify premium, i have the receipt. I cannot get to use spotify, because it's offline. Please can somebody help me to get Spotify online and help me get it on my Iphone 4?

I will appreciate this very much,

Billy

[David]

Hey Billy!

Ensure that "Offline Mode" is turned off in the Settings menu, and your phone is connected to a 3G / WiFi connection. You should be able to get Spotify online right away. 

[Ben]

I'm also having difficulty with spotify being offline on my iphone 4s.  I checked settings and it is not in offline mode.  I don't know why it is doing this.  I haven't been able to use spotify on my phone for three days now.  Not sure why.  Suggestions?

[rosselba]

i have the same problems with my iphone 4. it's very angry, because i pay for a premium-account just to use this feature ...

[emppu]

Hello,

Im encountering this same problem. Im using spotify premium on iphone 4 and newest ios (i think its 5.1).

It started yesterday, but last midnight I could stream without any problems. Now the problem came back again.

I have great connection to my wi-fi and all the other apps using internet works like a charm but spotify just keeps being offline mode.

I have checked and I have turned off the offline mode from settings so its not that.

[VanHorst]

Same here on ipod as well as windows phone.

[djefmo]

Same problem here. Spotify is offline on my iphone since a couple of hours.

Error 404; Could not connect to spotify

[lounegwada]

Hi billy , I had exactly the same problem.

So I just deco/reco in the app preferences and after 2 or 3 times it finally decided to connect.

Hope it'll help, and sorry for the english, i'm french :p

[415alanb]

Glad to know I'm not the only one that this is happening to, but sad that there's been no posted answer or fix yet.  I've tried going into preferences and going into offline mode and then back on again.  That occasionally works, sometimes after 5 or 6 tries over the course of 30 minutes.  Not exactly a solution.

[sharon-b · Accepted solution]

I get this problem ALL THE TIME. Please fix it, Spotify.