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Occasional Visitor
deezy
Posts: 0
Registered: ‎17-04-2012

Re: Albums going missing.

My morning go to Album:  A Perfect Circle - Thirteenth Step is missing!

Regular Visitor
fram3y
Posts: 0
Registered: ‎18-04-2012

Albums disappeared

I went to listen to my favorite album 'Seventh son of a seventh son' by 'Iron Maiden' and it's gone! What the hell?

Regular Visitor
just4today
Posts: 0
Registered: ‎14-04-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

:smileymad: Terje Rypdal, Anouar Brahem and Jan Garbarek are still largely missing. I still haven't received a reply to my query of 48 plus hours ago placed to Spotifys message contact. I don't know what else is missing but I've got better stuff to do than pay $10 a month for **bleep**ty service.

Moderator
Meredith
Posts: 3,542
Registered: ‎20-01-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

fram3y- I've just moved your post over to this more relevant thread.

 

This has been confirmed to be a technical issue, rather than a content takedown for the most part.

 

We're working directly with the labels to fix it --we'll let you know as soon as there's an update. 

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What I've been listening to

Regular Visitor
just4today
Posts: 0
Registered: ‎14-04-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

In the instances where this ends up being content take down, I would appreciate your facilitating our being able to place our concerns directly with the source of those problems. I also would *REALLY LIKE* some notification when content is going to go missing, if you get any warning beforehand. I can see from looking over this board that this is an ongoing problem for Spotify, which is really unfortunate.

Nice to see Wes Montgomery Finger Pickin is back but Egberto Gismonti is still missing. I've got til the 24th of this month to decide Should I Stay or Should I Go.

Radio Star
vurtual
Posts: 30
Registered: ‎10-02-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

I'm interested to understand how a technical issue is being resolved with the help of the labels, could someone explain that one to me?

Moderator
Richard
Posts: 3,591
Registered: ‎19-01-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED


vurtual wrote:

I'm interested to understand how a technical issue is being resolved with the help of the labels, could someone explain that one to me?


Issues to do with the tracks we received from the labels. Can't say I understand it all myself, but I can imagine all kinds of possible problems with those files.

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Occasional Visitor
PlanetTelex
Posts: 0
Registered: ‎18-04-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

Does this issue only effect music on EMI and associated record labels (Virgin etc)?

 

The albums mentioned in this thread (Coldplay, Bowie, Blur etc) all seem to be EMI releases.

Concert VIP
MercuryTempest
Posts: 6
Registered: ‎13-04-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

Daft Punk is on Virgin, so this may be the case.

Concert Regular
Thisupsetsme
Posts: 4
Registered: ‎19-04-2012

Re: MISSING ALBUMS - CURRENTLY BEING SOLVED

I noticed that most, except from think Tank, all my Blur albums were gone.

Most upsetting.

 

Contacted Spotify and all I got was a copy paste reply (i ll copy paste it here):

Hi there, thanks for getting in touch.

I am sorry to hear you're having this problem, this is an issue we are aware of, we are working to fix this as quickly as possible.

Please let me know if there is anything else we can do for you.
All the best. 

That was Monday. Today, issues are still not resolved . I contacted them again (i ll copy paste it here): 
We'd love to have all the world's music in our catalogue. But for a number of reasons some artists, or a few of their tracks, aren't currently available on Spotify. This might be down to agreements not yet having been reached with the artist or their record label, or due to changes in ownership.

We're adding thousands of albums and artists every day. So if an artist is not currently present they may well be appear, or reappear, on Spotify shortly.

In the meantime, you could contact the artist, or their label, and ask them if and when they plan to be on Spotify again.

I'm really sorry about this, understand that it's a major inconvenience. Hopefully the albums will become available again the the future. 
So it looks like its gone, and its not coming back.....