19-03-2012 02:35 PM - last edited on 04-03-2013 10:56 AM by Rocio
If you've seen either
- a track, album, or artist in our catalogue with incorrect information (i.e. wrong release year, misspelling, etc.)
- different artists in the same Artist Page
- incorrect cover arts
- incorrect artists biograpy
- a track or album that isn't playing correctly (i.e. a song only playing one second of music)
Then you can report the error using our Contact Form. Once there, perform the following steps:
1. Go to our contact form.
Step1: "Give Spotify feedback about something"
Step 2: "Report broken songs" or "Report innacurate song information"
Step 3: Send question!
Be sure to include all Spotify URI's in the body of the message!
After contacting us, you should receive an automated response from Spotify. The tracks will then be aggregated and reported to the content provider. We will update our database with the correct information as soon as the label or aggregator has sent us an update with the correct data.
06-06-2012 05:32 PM
Yes,I think that "Report a problem with a track" is the same.Write (Copy and Paste the Spotify URL) the data of the Song/Album and send it.That would have to be enough,i think...
18-06-2012 07:59 PM
Why do the reported information errors never get fixed?
For example: Case #: 345293 and #: 294241 which I reported in March, and have still not changed. They weren't even difficult issues to resolve, I sent the iTunes and Amazon links when I reported for you to see as well.
20-06-2012 01:38 AM
I am an artist on Spotify, and you have credited one of my albums to a different musician.
I have filled out your Contact Form. I have also contacted my aggregator, who have informed you of the situation several times now over the last two months. Your listing remains incorrect.
Please advise what I am to do next, besides pull my album off of Spotify.
20-06-2012 11:08 AM - edited 20-06-2012 11:11 AM
Just contact to Spotify via Contact form, they pass this information to Content team.
Spotify can you please improve this reporting system to Spotify inside program??
20-06-2012 09:33 PM
Yes, as I mentioned, I already contacted Spotify through their Contact form. And I had alerted my content provider/aggregator about this going back two months now. They have been trying to get Spotify to correct their metadata.
For more details on this story, please see this thread.
20-06-2012 09:41 PM
I think that main problem is that Spotify does not care. You can feel it by asking where is reporting system for content?
As I know, Spotify does not change meta data itself. Record label can change it by resending content with right meta data.
03-08-2012 02:44 AM - edited 03-08-2012 02:45 AM
I've written about my name being misspelled on a track for a compilation album. The track seems to be very popular, so that pretty much sucks.
I just want to make sure my request got through, because the response I received seemed like Spotify isn't going to do anything about it:
If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.
Then check out our Help pages http://www.spotify.com/help/overview/. The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.
You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.
We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter: