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Community Manager
Community Manager
Per
Posts: 1,127
Registered: ‎18-06-2012

Troubleshooting connection issues

[ Edited ]

Things to try if you're having connection issues with Spotify.

 

  • If everything was working fine not too long ago, please first check http://www.spotify.com/help/service-status/ and http://twitter.com/SpotifyStatus to see if there are any ongoing issues.
  • Check that your router allows Spotify in- and outbound and your firewall software allows Spotify in- and outbound.
    The following IP ranges should be open on port 4070: 78.31.8.0/21, 193.182.8.0/21.
    That number 21 is the prefix length. Please check your router’s manual on how to enter those IP ranges correctly.
  • Check that Windows (if applicable) firewall allows Spotify in- and outbound
  • If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue
  • (Names that come to mind are Norton, McAfee, AVG, etc.)
  • (On Windows) make sure you start Spotify as admin
  • Check your router and make sure UPnP is enabled. If it already is, turn it off, then on again
  • Turn off your router, wait 10 minutes, then turn it back on again

Can't fix it? Here are some other options.

Try these troubleshooting steps:

Of course, if you were directed here from any of those threads, then proceed and follow the steps where you left off in that thread.

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Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Generic connection issues, add your tips please.

Per - can you post a list of specific IP addresses and ports that need to be open in routers/firewalls. They've been posted in various threads over the weeks but I don't want to copy and paste in case things have changed or they weren't complete.

One thing I would add:
- If it was working a while ago and now isn't then check https://www.spotify.com/uk/help/service-status/ and https://twitter.com/SpotifyStatus. Then, even if they say all is fine wait a while and see if it comes back up.
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Community Manager
Community Manager
Per
Posts: 1,127
Registered: ‎18-06-2012

Re: Generic connection issues, add your tips please.

Let me check with some folks; thanks for your feedback.

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