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New Idea

I just bought a pioneer receiver which supports spotify connect. I was really dissapointed  when i discovered that it does not stream local songs added to my playlists...

 

Will this be implemented in the future?

Status: New Idea

It would be really great to incorporate Apple's Continuity (Handoff) API into you Mac and iOS apps.

 

Imagine the ability to be listening to a playlist/song/album on my Mac, and then, as I leave my desk, swipe up from the lockscreen on my iPhone to continue listening on my phone from where I left off on my computer. The same could work the other way around, or between iPad and Mac/iPhone and even Apple TV!

 

 

Status: New Idea

With this new Mac OS update enabling widgets from other apps (besides the system apps) it will be really helpfull to have a widget for Spotify.

Many times as I am working and listening to music (coding for example) I find myself searching for the song name on the screen somewhere, and I dont want to pull up spotify for this, or stop coding to see it.

So if it's in the notification section, as a widget, I could just swipe the bar over and quickly see the song name e retract it again, taking less than a second.

 

Anyways, I think it would be a nice feature.

 

Cheers,

Breno.

Status: New Idea
I'm a Community Rock Star
MattSuda

New Releases Section for Artists I Follow

Status: New Idea
by Gold Streaming Artist Wednesday - last edited Thursday

Please add a section to "New Releases" in Browse on desktop and mobile where we can see all the new releases from the artists we follow.

 

releaseiphone.png

 

Right now you can follow artists and get notifications when a new album comes out, but these notifications can be very unreliable and easily missed if you get lots of notifications.

 

This new section would update daily or "automatically" when a new album from an artist you follow is available on Spotify. Please make the feed have a high display limit so we for sure won't miss any releases if we follow a lot of artists.

 

It would work in addition to new release notifications. (you can always turn off new release notifications and just use this new section)

 

The "New Releases" section in browse right now ONLY shows off new hot/popular stuff.

Make it so we can toggle back and forth between the hot/popular stuff and new releases from the artists we follow. 

Status: New Idea
lajo

Add support for Android TV

Status: New Idea
by lajo Friday - last edited Friday

Android TV is Google's latest take on Android for the TV and is released with Android 5.0 Lollipop.

The first device running Android TV is Google's own device Nexus Player.

 

For more information

http://www.android.com/tv/

http://www.google.com/nexus/player/

https://developer.android.com/tv/index.html

 

The good thing with Android TV is that it runs regular Android apps with some modifications and it also has built in support for Google Cast.

 

Status: New Idea
I'm a Community Rock Star

Please bring back the preview button to the discover page. It helped me a lot when going through tracks on the discover page to see which ones I liked. :(

Status: New Idea
Arjen82

Add support for Google ChromeCast

Status: Under Consideration
by Arjen82 ‎24-07-2013 09:51 PM - edited ‎24-03-2014 07:55 AM

Will you be adding support to the ChromeCast that Google announced today? Would be great to be able to easily stream music from all my devices to my receiver and tv.

 

Please see the Api information here: https://developers.google.com/cast/

 

Update: implementing ChromeCast is superior to using the Chrome browser plugin to move a tab with the Spotify web interface to your TV for multiple reasons. Most importantly:

 - You can stream higher fidelity

 - You can stream from every device, not only from a computer/laptop

 - You can control from multiple devices (so if I leave the room my wife can control Spotify with her phone)

 

If implemented correctly this would match the functionality of Sonos for a much lower price.

 

Update February 4th 2014: Okay, so Google has released the SDK now. Please start working on the functionality or at the very minimum give an update to the status...

 

Update February 19th 2014: 2,000 kudos, hundreds of replies (with more than a handful of cancelations). Apparently Spotify Germany has confirmed Chromecast support is coming. An update would be nice

 

Update March 24th 2014: 2,500 kudos and still no update. Cancelled my subscription today. Sorry, but if you don't listen to your paying customers we will have to speak with our wallets.

Status: Under Consideration

Hello everyone. Spotify here. We wanted to address a request many of you have made for Chromecast support. In order to keep improving Spotify, we are always testing new things on our different platforms. While we don’t have any plans to launch this in the immediate future, we are looking into it, and will let you know as soon as we have any more information to share.

Hi everyone,

 

Everytime when i start up spotify there are several made up album covers in front of my face, that are clearly designed

to attract teenagers or kathy perry fans or whatever...

PLEASE allow me to change it in a way that it feels personal and suits my taste of music when i open the application.

These pictures represent everything i hate about the music industry and i dont like it to be reminded of it everytime i

actualy want listen to some "good" music. I can't belive im the only one who is sick of this?

 

Sorry for my bad english.

Kind regards - Dom

Screen Shot 2014-10-15 at 11.35.43.png
Status: New Idea
Vjatsheslav

Play Song From Search

Status: New Idea
by Vjatsheslav 3 weeks ago

Hello,

 

I think that a nice feature should be a play button from the search menu, I've created a mockup so you can get the idea. I find myself frustrated at times that I have to go to the album and find the song and then click play, would be nice if you could play it straight from the search thingy.

 

Let me know what you think, thanks.

spotify.png
Status: New Idea
matthewmspace

Bring Back Starred Playlists System

Status: Not right now
by matthewmspace on ‎02-04-2014 05:20 PM - last edited on ‎03-04-2014 01:53 AM by World Tour

I loved using my starred playlists. It was an easy way for me to favorite songs and cache them for offline use without having to search for them or go through album after album. Removing this in 1.0 is annoying and a poor idea. Bring them back!

Status: Not right now

2014-04-11

Hey everyone! We appreciate your feedback around the new Your Music feature. For now we’re going to mark this idea as “Not right now”.

 

Your Music helps you save, organize and browse your music all in one place—songs, artists, and albums. Now you can click on the “+” sign beside a song to add to Songs within Your Music.

 

Rest assured your Starred Playlist hasn’t disappeared. You can still add to/ edit it like any other playlist.

 

Update: We've outlined what we're currently looking into implementing in Your Music right here.  

Colloaborative playlists are great. Me and my roommates spend hours debating what songs should or should not be included on a shared playlist, which provides endless entertaimnent.

 

One way to up the ante a bit would be to allow all the collaborators to rate each song in the playlist and then have an average rating feature. That would be a great data point to help decide if we should keep or delete a controversial song.

 

Do you guys agree? Is there any way to do this currently that I am not aware of?

Status: New Idea
ctm256

Create an iOS 8 widget for Notification Center

Status: New Idea
by ctm256 3 weeks ago - last edited yesterday by World Tour

Exactly as the title says. It would be real awesome if you could create a play-pause-forward-back and song info widget for Notification Center in iOS 8 using the new APIs. It might have a Thumbs-Up and Thumbs-Down for radio, or a save to playlist and save to Your Music when playing from anywhere else. It would be sort of similar to how the Android widget in notifications when you close the app.

 

(Edit: I didn't think of this myself (credit to @MattJamesTaylor), but it would be really cool if not only you could implement a widget but also be pretty neat if you could also implement the following new APIs: (I know some of the ideas are a little far out of reach, but they're still worth mentioning)

Handoff: Playing some music from a playlist or album on your iPad and need to leave the house? Grab your iPhone and pick up where you left off.

Share Extension: Share the music you're listening to via any app that supports iOS 8 extensions such as Flipboard, Day One, Instapaper etc.

Continuity - When you're playing Spotify on your iPad, you can just swipe up on the lockscreen to open Spotify and go right to the song/playlist/artist/page you're looking at.)

Status: New Idea

Hey guys!

Since the ideas exchange can only handle ideas with 1 feature request per topic, I've edited the title to let it focus solely on the request for a a widget in iOS 8.

If you want to see any of those new APIs that you've mentioned being implemented, please create separate ideas for them so it's easier to manage/update for the Spotify staff. Like the idea for the new "Handoff" feature right here. ;)

Let me start with, I freaking LOVE spotify! The ability to drag songs directly from the radio feature into a playlist is phenomenal! And I LOVE that I can base a radio station off of a playlist/collection of songs instead of just one artist or one song. AND THEN the fact that you can save playlists to that they're available outside of WIFI? Amazing! Spotify took internet radio to the next level! But when it comes to the actual radio feature, I have to admit I've swtiched back to using Pandora too keep myself from throwing my phone at a wall.

 

When I start a new radio station, no matter the artists/songs/genre, Spotify tends to default to the same 15 songs on every radio station. Does Foster the People REALLY fit in EVERY genre of radio station?! For me, part of the purpose of the radio feature is to discover NEW music. Music I DON'T already have saved my playlists. By no means should it ONLY play new music, I obvisouly love the music I save and want to hear some of it too, but seriously, the repetition is killing me.

 

If I start a radio station off of a playlist, feel free to play some of those songs! Spotify will resort to playing songs I've thumbed down before it will think about just playing one of the songs that's actually in the playlist the station is based on.

 

And speaking of thumbs, if I give a song a thumbs down, please don't play it again! Hate to use the example again but I'd love to see something like Pandora does on this one. When I give a song tumbs down, it goes into a list of songs never to be repeated on said station EVER AGAIN. But then it thinks to keep track of these songs, and if I should ever change my mind, I can then remove said song from that list and it'll filter back in to the radio station.

 

There's so much music available within Spotify (one of the reasons why I LOVE it), USE SOME OF IT IN THE RADIO STATIONS! Get creative. I'd much rather hear NEW music I'm not a fan of, than the same freaking 15 songs that Spotify already knows I don't like.

Status: Duplicate Idea

Hello and welcome to the community! 

Radio is one part of Spotify that keep getting lots of suggestions for change. Your suggestions have been posted before - please add your kudos and comments to the ones you agree with: 

Hopefully the radio function will improve!

I noticed that when I enter in Albums, the up-right side Filter has only one choice, Full Albums Only.

 

Since my Albums' contents are now growing large, I'd like to know if there exists any function so I can make the filter has more options to make, such as categorizing albums into several sub-albums, so I can see the whole thing in one or two pages without a need to scroll down for quite a while to find what I want to hear?

Let us help improve our own radio stations a bit. Now that a track can be added to the queue, it would be great if it affected the current radio station I have playing.

 

Sometimes a radio station just needs a little nudge in the right direction. adding tracks would really zero-in on the kind of music we want to hear when we choose a station.

 

Thanks,

 

_loafs loves loaves

As an IT consultant, some of my task involve deploying applications. More and more customers ask for Spotify, which is a horrible application since it cant be automated in a good way. Please make an offline / silent install method.


Status: New Idea
philk

[WP8] Bring Spotify Free to Windows Phone

Status: Implemented
by philk on ‎11-12-2013 04:40 PM
 
Status: Implemented

Hello everyone,

 

As of yesterday, Windows Phone owners can enjoy access to millions of songs across their smartphones for free. Listen to all your playlists, discover new music, or simply sit back and dig into your favourite artist’s entire back catalogue.

 

We’re also introducing a series of additional improvements throughout the app. Search results look better than ever before, and we’ve made it easier to browse the artists you love and discover related artists you might grow to love.

 

 

Spotify is available to Windows Phone 8 and 8.1 users right now, and can be downloaded in the Windows Phone Store.  Also, you can find more information on our blog.

froleo

Your Music is fundamentally broken. This is how to fix it.

Status: Case Closed
by froleo a week ago - last edited a week ago

 

I'm sorry for the long read, but I would be very grateful if one of the developers would take the time to look through my thoughts and mockups, and give me actual feedback on it. If you don't care to read all the text, just jump right down to the mockups, it will give you a pretty good sense of what changes I'm aiming for. Give it some kudos! :)

I love the Spotify service, but there are certain parts of the experience that can be extremely frustrating for users with larger music collections. After reading countless threads here on the community, it almost seems like the developers doesn't care about this minorty, because according to their data, "most users doesn't use the service this way blah blah blah..." I'm getting tired of it, and I'm getting tired of seeing Spotify prioritzing features that very few, or no people have requested, instead of the countless features/fixes that thousands of users have requested on this forum.

I'm pretty sure the majority of the users on this community is not the casual music listener who only listens to a couple of the current hits, which Spotify has seemed to tailor the service for in recent years, aka "the average user".  The fact that they based their implementation of "Your Music" on the amount of songs users had in "Starred" is ridiculous. The fact that they tailor the service for the average users is great, but that doesn't mean the "above average music fans" should be left out. There should be a middle ground so both ends of the spectrum can be satisfied by the service. I believe that is very doable, it's a matter of the developers actually implementing the most requested features here in this community. I understand that some of the development takes a lot of time, but I think Spotify should be more transparent and engaging in conversations with the users if they put highly requested features on hold (not right now).

 

I waited paitently over 12 months for the new "Your Music", but when the time came I was let down by its weird implementation and lacking features. The root of this problem is the 10000 song limit, but there are also several smaller problems that gradually builds it up to a nearly unusable feature in my eyes. The frustrating thing is that these things shouldn't be that hard to fix. Most of issues exists within the desktop application,  I'm mostly satisfied with the android version. I actually find the mobile version of "Your Music" more usable than its desktop counterpart. It has better sorting and searching features and is actuallly faster to navigate and more visual.


I believe that the "Your Music" feature is fundamentally broken, and here are some of my suggestions to fix it. This is how it should have been implemented in the first place.

 

REMOVE the 10000 song limit. For gods sakes, please! I read in another thread that this limit is supposedly set is set for improved performance. I'ts understandable that this limitation is set, but not giving the user any response that they've reached the maximum limit is really bad. Users are left believing its a bug that is cause of the issue. Suddenly you cant save anything, without knowing why. Make the lists load in chunks for collections larger than 10000 songs, don't leave the users that have this out, just for the sake of the data you have on the "average user". Spotify is a community for music lovers. Let us have the option to create the collection we want, on our own terms. I can't use "Your Music" in its current state, mostly because of this.

 

Before "Your Music" launched I sorted everything through playlists and folders. I created a folder with seperate playlist for each artist, and I had to sort everything manually, it was cumbersome and time consuming. I also created playlist for new albums I listened to and eventually sorted them in folders for each year. I have done this since around 2009. It is was my way of having  my own digital collection on a streaming service. Your Music should work as your own personal iTunes inside of spotify.Things start to get very unmanageble when you have hundreds of playlist in different folders in the side menu. Something needs to be done here.

My suggestion for fixing folder clutter is enabling a folder to have it's own view on the desktop. This brings it more in line with how it looks on mobile and web. (BTW: Where is folder suppport on webclient?) It's more visual and a lot more manageable if you have a lot of playlist. Why not use the extra real estate that you have on a desktop, instead of cramming everything in the side menu. Here is a mockup of how it could function.

Example 1: http://i.imgur.com/n7dQHN0.jpg
Example 2: http://i.imgur.com/F9D7iYW.jpg

 

Naturally I was excited when "Your Music" launched, and I instantly started the process of switching over my collection made of playlist and folders over to the new "Your Music" system. I quickly reached the 10k song limit, and I thought it was a bug, so I waited for ages for a fix, only to find out that Spotify weren't going to change it anytime soon as it was a "feature". There were also other issues I had with "Your Music" that made it less useful compared to my own playlist and folders system.

  • No "official" support for local files
  • Less sorting options compared to a regular playlist. Why?
  • Featureless artist view. Better to just go to full artist profile instead of what your music gives you.
  • Songs feature is basically useless, it's just ends up as a long list of songs. Starred functionality makes a lot more sense.
  • No ability to sort albums by year of release. only date added. This makes it unusable for users who frequently follows new albums.
  • Incredibly slow to navigate "artists" with only large images and no listview, and no search

Your Music redesign mockups:

Main view - collectionshttp://i.imgur.com/8MPG7l5.jpg
Starting with the side menu we see that "Your Music" now has three tabs.Starred, Collection and Local Files

"Songs" is removed in place for the old "Starred". The naming is not important, but the function of it is. This feature should act just as the old "Starred" , an easy way of adding new songs that you're checking out or favorite songs. This feature acts independently of the "Your Music" function. Right click a song and you have the option to add it to both "Starred" or "Collection"

Next we see that "Artists" and "Albums" is merged together in one view. "Collection" is new the main view of "Your Music". When you press it you are greeted with a view of all you saved albums. A noticeable difference here is the extended sorting options for the albums view. With sorting option "Year" selected the albums get sorted and grouped by date of release. (the examples in the mockups are just random albums)
There is also a added shuffle button which creates a queue with random songs from every album in the collection.

To the left we se a new side menu with a search box, "All albums" and a list of artists. Pressing one of the artists takes you to your own personalised artist view, with only the songs you have added of the artist. 

Redesigned artists view Your Music: 
Example 1: http://i.imgur.com/juP2rpt.jpg
Example 2: http://i.imgur.com/mEKO5uK.jpg

 

Here we can se a close similarity to the regular full artist profile. The main difference is that this is our own personalised view of the artist, with only the songs and albums that the user has added. This is especially useful for artists like Elvis and Johnny Cash which has endless of compilation albums with the same songs on the main artist page.
Songss and albums are divided with its own albumart and info, there is no longer a long boring list. There is more sorting options, and also a search functionality.
It supports local files
You can switch between large album art and a list.
Ability to see your most played songs by artist.

 

 

Other issues with Spotify:

  • Bring back "CTRL+G" view for playlists
  • Ability to hide apps in sidebar in a folder
  • A-Z scroll for android (artist view), example http://www.technologytell.com/gadgets/files/2012/12/action-launcher-app-menu.png
  • Better scaling of "Your Music"  on different resolutions. eg. more albums on higher res screen. 
  • Folders in WEB gui
  • More consistency between desktop, web and mobille. eg. album graphics for playlists/folder. (as showed earlier)
  • Same seach and sorting options for desktop, mobile and web. Why limit the desktop platforms?


    I realise that I'm most likely going to get the standard response of "divide ideas into separate topics". If someone liked some of the suggestions, feel free to do so. I know a lot of these issues have been mentioned numerous times before. I just had to go at this topic in one post, as I feel that a lot of the issues intertwine with each other. It's not a matter of fixing one single issue, but several issues, in order to make better "Your Music" experience for the user. The way "Your Music" works right now fundamentally needs to change.

 

Status: Case Closed

Hello and thank you so much for this detailed post!

As you say yourself, we can not properly deal with post containing more than one idea. Sometimes, very, very rarely, a post may contain more ideas and still be considered, but this post holds more than just a couple. Fortunately though, most of what you suggest have been suggested previously in other posts and I urge you to try and find them through search before reposting your ideas in separate posts. You may also want to take a peek at the idea submission guidelines for more information on how to post ideas. 

dalevich

Spotify Connect For Desktop App

Status: Good Idea, give it some kudos
by dalevich on ‎18-02-2014 10:19 PM - last edited 2 weeks ago

To add the Spotify Connect feature to the desktop application, so it's possible to remote control desktop Spotify from a phone.

 

 

[Mod edit - clarified idea and removed second idea in post. If you'd like DLNA support in Spotify, please head here.]

 

2014/10/09

 Hi guys,

 

I think the next update will have connect feature.

Meanwhile you can download the beta version here: http://download.spotify.com/beta/spotify_installer-1.0.0.477.g16adf20f-2921.exe

PC-VERSION.

 

You can find in the web MAC-VERSION.

 

Thank you all.
I love you all.

 

dalevich.

Status: Good Idea, give it some kudos
Hello everyone. We want to do this in the future but at the moment we are focusing on optimizing Connect for mobile devices. Please add your votes and watch this thread for updates.
Andrews32

Kudos System Update for User Ideas

Status: Case Closed
by Andrews32 ‎21-08-2014 01:33 AM - edited ‎16-09-2014 10:43 PM

 

Final edit: I can't see the kudos box anymore for my idea. This didn't happen immediately after it was declared "closed," as several kudos came in afterward. Either way, I hope that you all take Spotify's advice and tweet their handle below and let them know: You're sick of Spotify's poor customer service and unwillingness to actually change it. 

 

 

Mod edit: Removed links/suggestions to contact a personal account. The best way to contact Spotify on this, or any other issue/question, is right here on the Community, through our contact form, or over Twitter by contacting twitter.com/@SpotifyCares. If you receive an automated response directing you to the Community, please respond directly to that email.

 

[RESPONSE TO MOD EDIT] I wanted to update people regarding the message above, so it doesn't look like I was doing something creepy/unwarranted as the message suggests.

 

Frustrated at this being declared closed without anything being resolved, I included the Twitter handle to the Spotify executive responsible for customer service, suggesting to people that the company line of the forum being the best place to contact Spotify is clearly not true. This wasn't, as the guidelines state "racist, sexist, or otherwise offensive language that could be considered detrimental to other users, or Spotify employees or moderators," it was merely a summation of the repeated frustrations mentioned below by thousands of subscribers.

 

The link to her account was removed, even though it was not, as stated above, a personal account (i.e., using her name, but not identifying her with Spotify and/or set to private). She clearly noted her Spotify employment and tweeted almost exclusively about the company. When the moderators first removed it, they left in her name and information. 

 

I edited the post again, this time including a link to Google, which would show her Twitter account as the top result. This was something anyone could have done with the information the previous mod left in the post, I just saved them a click. The result was the edit above, and also the threat of a temporary ban for breaking the community guidelines. 

 

I responded to Spotify how I had clearly not broken the guidelines, and that the person in charge of Spotify's customer service has a profile on the Spotify page and has allowed business websites to do numerous profiles of her, all containing far more information about her than I included in my post. She even puts her Spotify email and phone number on press releases (that is, her company information. No personal information whatsoever).

 

Spotify has told me that if I post any of that information on the forums (which is publicly available and released by the company itself), I would be banned. I've asked them to explain how that makes even the slightest amount of sense and have yet to hear back. 

 

But I think one thing is clear, the more kudos and attention we can get to this thread, the more likely Spotify will be to act and finally be responsive to subscribers who are asking for the most basic customer service. 

 

[UPDATE] In response to Spotify's response at the bottom:

 

"Case Closed"? Seriously? I guess the risk we run asking for the community managers to do more work in a forum run by the community managers sets the bar high for actually seeing results. Instead of actually being held accountable for responding (albeit only for the biggest outliers of ideas, meaning very little actual work), you think this case is closed because you've explained your vague idea categories in more detail? Let's look at what you've written:

 

"The Community team talks with various other Spotify teams several times a month about the ideas that have over 100 kudos. It’s from these meetings that we apply one of the following statuses to each idea: 

 

Good Idea, Give It Some Kudos - We like this idea. A decision has not been made but we want to see how much the Community continues to vote on it.

Not Right Now - We talked about this internally and it’s not on our timeline for the next few months or more.

Under Consideration - We are now talking about this internally. It’s in the pipeline.

Watch This Space - This feature is coming. We have a rough timeline for its release.

Implemented - This feature has rolled out."

 

So, you think it's OK that Chromecast has had the idea of "not right now" for over a year? Do you realize how much wiggle room these categories give you? So we can't expect updates for the next few months...or more. That's great. One day I'm going to go to be a millionaire. It won't be now, but in the next few months, or more, I'm sure I will, with a rock solid timeline like that!

 

"Under consideration" means it's been discussed. Wow! I can't believe you haven't actually moved on to discussing Chromecast internally, when every competitor has managed to implement it or announce a timeline for it. Even companies with very few devs and resources have managed to do it, plus all the real companies out there. Which is Spotify? Apparently not even on the level of the upstarts, let alone the "real" companies.

 

"For a variety of reasons, we can't always implement everything suggested by the community. However, the main topic on everyone's minds seems to be Chromecast. We're investigating possibilities regarding the Chromecast topic and we hope to have an update as early as next week."

 

Did you actually read this idea? I didn't once say we wanted to implement everything in the community, that'd be ludicrous and asinine. I very specifically laid out guidelines for how a real company might try to respond to the most extreme outliers of customer enthusiasm with minimal work for Spotify. Apparently that was way too much to ask. 

 

And I know I used Chromecast as an example, but my main point is that Spotify is horrible at communicating anything at all to paying subscribers, and that sentiment has turned many people to actively dislike the company. We're talking in the thousands, and I'd think the company would be embarrassed it's gone on this long and might want to actually spend resources to figure it out. 

 

Remember when you deleted search history for months and couldn't even acknowledge whether it was a bug or would ever be replaced? http://community.spotify.com/t5/Help-Android/Search-history-on-Andriod/m-p/575104/highlight/true#M21...

 

Remember when Spotify suffered a hack and still hasn't explained exactly what happened or why it would take an entirely new app to patch the programmers' mistakes? http://community.spotify.com/t5/Help-Android/Samsung-Galaxy-Ace-new-version-of-spotify-is-not-compat...

 

This is a long-standing problem with Spotify, with an embarrassing lack of customer service, and a complete disconnent between developers and community managers. The fact that Spotify considers this case "closed" without any real action only shows the company isn't ready to acknowledge something that thousands of customers have already realized. 

 

Please continue to comment and kudos this thread if you want Spotify to act like a real company and treat customers with respect. Do you think once they go through an IPO, the original team becomes millionaires, and they're beholden to explaining finances to shareholders they're going to start caring about customers? It's only going to get worse.


 

Hi Spotify,

 

Here's my idea: stop ignoring paying customers. You might think this is a vague, unforceable idea to suggest, so let's make it actionable (unless you choose to ignore this, as well)! Here we go: 

 

You post a monthly ideas review. Good idea! Let's check out the latest version: http://community.spotify.com/t5/Spotify-Community-Blog/Monthly-Ideas-Review-July-2014/ba-p/880169 

 

You implemented two ideas from the forums. Great! Let's take a closer look. 

 

"Add an entire album to an exisiting playlist [Android]."

 

This was posted 4/4/13. It got 58 kudos. So, from posting to implementation, it got less than 4 kudos a month. Frankly, people didn't care much about this. Let's check the other implemented idea...

 

"Only show available playlists whilst offline."

 

This was posted 2/22/12. It got 121 kudos. That's about 4 kudos a month over the lifetime of the post. Once again, people really didn't care that much about it. 

 

Now, this wouldn't be a bad system if most other ideas had similar kudos levels! But a quick look shows something far different (and you'll find a similar trend if you comb through implemented ideas in previous monthly reviews).

 

I know you're waiting for it, so let's take a peek at the Chromecast thread...

 

"Add support for Google ChromeCast"

 

It was posted 13 months ago. It has, as of this writing 5,424 kudos. That's around 417 kudos per month. That's about 14 kudos per day over the course of more than a year. So it's roughly 100 times more popular than the two ideas you proudly highlighted in your ideas review. What kind of feedback has Spotify given on Chromecast?

 

"Hello everyone. The request for ChromeCast has become uncommonly popular since the product was launched so we're currently having discussions about how best to implement this. However, due to several prevailing priorities we're going to have to say "not right now" to this idea. Please subscribe to this thread for updates since the status will likely change when we're ready to implement ChromeCast support."

 

OK, this was a pretty quick reply, noting how "uncommonly popular" the idea was. But telling us to continue to kudos seemed like a good idea at the time, if you're implementing ideas with only 58 kudos, surely you're work quickly to update us on an idea with thousands! 

 

Then Spotify went dark for months, continuing to be silent while kudos accrued. Finally, the person who started the idea quit Spotify in March, disgusted that a paying customer would be treated so poorly (along with his thousands of like-minded compadres). That prompted Spotify to respond!

 

"[Update - March 27th, 2014] Thanks for the votes and comments! We're listening but don't have an update just yet. Please continue to show your support and stay updated in this thread."

 

You're welcome, Spotify! Are you really listening? Because that post came nearly a year after the post was started and you haven't told us if you're even planning on implementing it! 

 

Since that update five months ago, we haven't heard anything from Spotify. Dozens of people have quit Spotify, appalled a company that values itself in the BILLIONS doesn't even have proper customer support staff (but hey, if you're willing to work for free months of service, they'd love to have you!). 

 

We see Spotify tout ideas that no one cares about, and ignore ones people care about a bunch, but just HOW "uncommonly popular" is the Chromecast request? Well, it seems the next highest kudos for an idea that hasn't been implemented in some way goes to "Spotify for game consoles," which has gotten about 86 kudos per month since it was started in February 2012. 

 

That's right, the next most requested feature is less than a quarter as popular, per month, as Chromecast. Obviously, every single other idea in this forum is demonstrably less requested than Chromecast by a VAST margin.

 

I know this was a long-winded set up, but a lot can happen in a year, huh? So here's an idea so simple a Spotify developer could implement it (I kid, I kid): 

 

Use the kudos system like it actually means something. 

 

Once an idea goes above 2,000 kudos, or reaches 1,000 kudos in less than a year, it's updated monthly by Spotify staff. This might be a token response to encourage continued kudos, but it will show the community you haven't forgotten about us. 

 

Once an idea goes above 3,000 kudos, it's highlighted in the monthly ideas review in a "Top Ideas" section. Additional explanations are given for what the current status of the project is and a TIMELINE is given for implementation, or difficulties that preclude implementation. This would not be burdensome, there are basically no current ideas at this level that aren't implemented in some fashion.

 

Once an idea goes above 5,000 kudos, it gets WEEKLY updates from the staff. It gets a CLEAR explanation for when and if the idea can be implemented, such as technical or contractual considerations. I know weekly updates would take minutes of work, but I think it would be warranted for such outliers. I doubt your customer would disagree. 

 

There you go: this is not a lot to ask. At most, there are a dozen total ideas that fit this criteria. I know, it would actually mean paid staff would have to interact with us commoners and developers might have to come up with a timeline more specific than "the future," but I challenge any Spotify executive to read the Chromecast thread and not feel absolutely ashamed at the (well-deserved!) attitude hundreds, if not thousands, of customers have toward the company. 

 

So let's make this a top idea and force Spotify to actually use this kudos system, or stop pretending the actual paying customers have any impact.

 

Status: Case Closed

Hello everyone.

 

We've drafted a more detailed description of how feedback reaches Spotify over here. Previously, we've outlined how we review ideas internally over here but we felt that some clarification was obviously needed.

 

For a variety of reasons, we can't always implement everything suggested by the community. However, the main topic on everyone's minds seems to be Chromecast. We're investigating possibilities regarding the Chromecast topic and we hope to have an update as early as next week. Stay tuned.

 

The Spotify Community Team

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Ideas monthly review: September

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