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American Express payment method falsely declining card

Hi,

 

I sent in a contact form earlier today. I'm kind of surprised there is no auto-reply set up with it to confirm receipt of the message. Anyway, spotify.com is declining my AmEx with both the front and back CVV/CVC codes (only thing I could think of). I tried last Friday and also today. I also tried both IE and FireFox. I called AmEx and they report no holds on my account and confirmed the purchase should go through.

 

Please let me know can be done.

 

If this is a standing, can you please provide an Upgrade code in the meantime so that my phone app will work until you get the issue(s) resolved?

 

 

Thanks,

 

Tom G

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