Child Item

Account holder has passed away

My husband was the family plan coordinator for our Spotify account, but he died in September. How do I change it to me being the main person?

Plan

Premium, family

Country

U.K.

Device

(iPhone

Operating System

My Question or Issue

I have received a notification that payment has not been made and know this is because I’ve closed my late husband’s bank accounts. I wasn’t aware until now which account Spotify came out of. I want to take over this account, but don’t know how to do this. Can anyone help me please?

Child Item

Accepted answers

Maxim

Hey @Pootle78,

I'm so sorry for your loss. I understand this situation must be difficult, and I’ll do my best to guide you through the steps you can take.

If your husband’s bank accounts have been closed, the payments for the Premium Family plan will soon fail, and all accounts within the plan will automatically revert to the Free version. Once that happens, you can start a new subscription on your own account if you wish.

If you'd prefer not to wait, you can reach out to Spotify’s Customer Support team. They can help cancel the current subscription immediately, close the account if needed, and even transfer music and playlists to another account if you'd like to keep them.

Please note that for account closure or transferring music, they may request some documentation, such as a death certificate or other proof showing you’re authorized to manage your husband’s account.

If you have any other questions or concerns, let me know—I’m here to help. 🙂

All comments

Maxim

Hey @Pootle78,

I'm so sorry for your loss. I understand this situation must be difficult, and I’ll do my best to guide you through the steps you can take.

If you have any other questions or concerns, let me know—I’m here to help. 🙂

Lizzybitt

How do I recover a playlist from an account that was deactivated in 2018?

Maxim

Hey @Lizzybitt,

Thanks for reaching out.

Once the account is closed, Spotify typically gives a 7-day window where it could be reactivated with a link they send via email.

After those 7 days, if no one reactivates it, they’ll start the process to delete the account and most of the associated data.

Just a heads up, some data might be kept longer for legal reasons, but the account itself will effectively be gone after that point.

I hope this clears things up!

offy2005

Is there a way to change the plan manager on our family account. My husband was the plan manager and he passed away. My boys and I still use Spotify daily and don't want to lose access to the account.

TobyEgelnick

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My husband was plan manager but has died and I need to become the plan manager, how do i do this?

Child Item

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