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Song changes alone

AliciaCS

My issue

I'm listening one song from a playlist and in the middle of the song it changes to another one from another playlist

Plan

Premium

Country

Portugal

Device

Samsung Galaxy A7 2018

Operating System

Android 9

Child Item

Accepted answers

Ivan

Hey there @AliciaCS,

Thanks for reaching out - we’re here to help!

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service;
Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE.

If that doesn’t do the trick, just let us know and we’ll provide you with further help.

Hope this helps. Keep us posted.

All comments

Ivan

Hey there @AliciaCS,

Thanks for reaching out - we’re here to help!

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service;
Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE.

If that doesn’t do the trick, just let us know and we’ll provide you with further help.

Hope this helps. Keep us posted.

AliciaCS

That solved for a while but now is happening again

Tellou

Hi,

same for me and I did all what you said and it keeps changing alone.
How to solve it really???

thanks.

Mihail

Hello @Tellou,

Thanks for reaching out.

We're sorry to hear you're also experiencing this issue. In this case it's a good idea to go ahead and secure your account using the instructions in this Support Page. Don't forget to change the password for any service associated with your account, such as your email address, Facebook, or Apple.

We recommend that you also have a look at all third party apps that have access to your Spotify account and remove any you don't recognize. You can learn how to do this here. For the other ones you should update the login info as well.

Hope you find this useful. Keep us posted if you have any questions.

Tellou

Hi,
As said, I have done all what you mentioned and it keeps happening. Shall I wait before it has effect?
I am on IOS by the way.
Thanks.

Mihail

Hey @Tellou,

Thanks for getting back to us.

If after all these steps to secure the account, the issue keeps happening, we recommend that you reach out to out Customer Support team. You can do this here.

Hope this helps. Let us know how you get on.

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