Music Randomly pausing on Android

Question

Plan

No registered plan

Country

United States of America

Device

(Samsung Galaxy S20 5G

Operating System

(Android)

My Question or Issue

My music is still randomly pausing on my Android. I have cleared the caches/data, but I am still experiencing the same issue as I've previously submitted a response to, a few weeks ago on March 22nd.

Jeremy · Answer

Hi there @sadewolu,

Thank you for your reply. We've double-checked and it seems like Samsung Galaxy S20 doesn't have an SD card.

Can you let us know if this only occurs from your Samsung Galaxy S20 or if it happens with other devices as well?

We'll keep an eye out for your reply.

Take care!

sadewolu · Answer

Hello, where would I find the SD card?

Jeremy · Answer

Hi there @sadewolu,

Thank you for your reply.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Keep us posted 🙂

Take care!