topic Re: The song image for Picture-in-picture won't change when the next song plays. in Other (Podcasts, Partners, etc.)

The song image for Picture-in-picture won't change when the next song plays.

Da_Master_of_Foxes — Wed, 16 Aug 2023 07:54:50 GMT

For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if this is a widespread issue, however, I have tried damn near everything and I can't personally fix it.

Re: (On chromebook) The song image for Picture-in-picture won't change when the next song plays.

OscarDC — Fri, 28 Jul 2023 19:10:32 GMT

Hey @Da_Master_of_Foxes,

Thank you for reaching out to the Community and welcome.

The issues with the Web Player are usually related to some damaged cache stored on the browser. In this case, we'd first recommend clearing all stored cache from your device. If the issue persists, would you mind trying in an incognito/private window to see if it makes any difference?

Lastly, since this could be related to network permissions and restrictions, would you mind trying with a different Wi-Fi network to see if the issue persists? In case you don't have another one available, you can use a mobile data hotspot to test it.

Hope this helps. We'll be on the lookout.

Re: (On chromebook) The song image for Picture-in-picture won't change when the next song plays.

macruz — Sun, 06 Aug 2023 10:30:23 GMT

Hello. I think it is a problem related to Spotify WEB player and Chrome browser (not only on ChromeOS platform). I have tried it on Windows 10 and the same thing happens; picture-in-picture image doesn't update at all.

Picture in Picture

bjanowski47 — Fri, 11 Aug 2023 21:59:16 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

The picture in picture on desktop used to change the album art to correspond to the song playing. It doesn't change anymore, and it just stays with whatever album was playing when you opened picture in picture. Is there a way to fix this.

Re: Picture in Picture

Eni — Sat, 12 Aug 2023 20:24:31 GMT

Hey @bjanowski47,

Thanks for getting in touch about this and welcome to the Community!

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble.

If this doesn't do the trick, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout for your reply.

Re: Picture in Picture

bjanowski47 — Mon, 14 Aug 2023 16:53:27 GMT

Video is brief but album art in picture in picture is does not correspond with song currently playing. It used to change when song changed but no longer does

Re: Picture in Picture

Eni — Mon, 14 Aug 2023 17:15:21 GMT

Hey @bjanowski47,

Thanks for the video you've sent.

Just to confirm, have you tried reinstalling the app by following the steps I've sent previously?

If so and it didn't make any difference, could you give another internet connection a go to see if the same happens? You can try creating a hotspot on your phone and using that.

It's also worth clearing up your hosts file by following these steps.

Let us know how it goes.

Re: Picture in Picture

bjanowski47 — Mon, 14 Aug 2023 18:02:21 GMT

Yes, I've reinstalled the App on my mobile device, but the problem occurs when using web player on desktop, so it didn't help. It occurs on both my work desktop and personal laptop. I tried Bing and Chrome, and it still occurs.

Re: Picture in Picture

Eni — Tue, 15 Aug 2023 18:26:39 GMT

Hey there @bjanowski47,

Thanks for getting back to us.

Just to confirm, is this only happening on the web player or on the desktop app as well?

On another note, could you try with a different internet connection to check if the same happens?

Keep us posted.

Picture In Picture doesn't update album covers

Canoq — Tue, 15 Aug 2023 21:55:28 GMT

Note: This is on the web client. I couldn't find instructions on how to report web clients, so I'm posting this here as it's the closest there is to it.

Plan

Premium Family

Country

Device

PC - Web Client

Operating System

Windows 11

My Question or Issue

Picture In Picture doesn't update album covers.

repro steps:

- open web client (I repro in Edge and Chrome)

- play a song

- enable PIP

- wait for the next song to start

Expected: Album cover in the PIP would change to the new song's one.

Current Behavior: It's stuck to the first album cover.

Re: The song image for Picture-in-picture won't change when the next song plays.

Yordan — Wed, 16 Aug 2023 08:15:03 GMT

Hey folks,

Could you check if the issue persists on a different browser? Make sure also that you're running the latest version available for your browser.

Cheers!

Re: The song image for Picture-in-picture won't change when the next song plays.

macruz — Thu, 17 Aug 2023 16:25:12 GMT

Hello. I can confirm that this issue appears at least on Windows 10 using latests versions of Edge and Chrome browsers. Firefox is not affected because it does not support PIP mode by default.

Re: The song image for Picture-in-picture won't change when the next song plays.

Yordan — Fri, 18 Aug 2023 09:12:23 GMT

Thanks for confirming @macruz!

We've reported this to our tech team who'll look further into it. We'll keep you folks posted here as soon as we have any updates on the matter.

Have a good one!

Re: The song image for Picture-in-picture won't change when the next song plays.

anphicar — Tue, 29 Aug 2023 18:28:35 GMT

confirming that this is still an issue. its pretty annoying!

Re: The song image for Picture-in-picture won't change when the next song plays.

macruz — Fri, 01 Sep 2023 06:57:17 GMT

Hello. Good morning. Now it is working for me. Can anyone else confirm this? Thank you!

Re: The song image for Picture-in-picture won't change when the next song plays.

Yordan — Mon, 04 Sep 2023 06:39:30 GMT

Hi @macruz,

Yep, our tech folks confirmed this should now be fixed for everyone - just make sure you're running the latest updates for your browser.

The Community is always here if something else comes up.

Take care!