topic Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover) in Other (Podcasts, Partners, etc.)

Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

Eddi48161 — Thu, 21 Sep 2023 14:25:42 GMT

Hey guys! First im German, sorry for my English!

Im Using a Numan One 2.1 Internetradio. When i try Spotify Connect, the Radio works for about 15-20Seconds. Than it Restarts. It wont Dislplay the Cover of the Song. When im in the Menu and Scrolling around, the Radio works normaly. When i go back to the Spotify Connect Display, it Crashes again about 15 Seconds..

Any Ideas? The Brand is no more very actually..

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

Stetis — Fri, 22 Sep 2023 06:30:14 GMT

I'm currently experiencing the same behavior with a different device. My Grundig DTR6000 plays for a while and then restarts. The album cover isn't loaded during that time.
On a slightly newer Grundig DTR6000X I don't run into the problem. The album cover is correctly displayed here.

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

Eddi48161 — Fri, 22 Sep 2023 10:16:07 GMT

Very Interesting..

I Hope that there will be a fix or Something...its pretty anoying..

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

mobailey — Fri, 22 Sep 2023 13:35:26 GMT

Good to hear I'm not alone!

Spotify has continually crashed my Numan Unison player, after 30 seconds or so. Last week was fine - now has happened dozens of times over different days this week.

Other functions, such as internet radio are completely fine. Streaming Spotify to a laptop (on the same network) is fine.

Certainly sounds like a problem with Spotify, which began in a possible upgrade to their systems several days ago.

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

deichy — Fri, 22 Sep 2023 20:05:31 GMT

Hello,

since two days I'm experiencing the same Problem when using Spotify-Connect on several Internetradios and Smart-Devices with a frontier-silicon chipset (Undok App). My Devices are a Grundig DTR6000 and a Block MHF 900.

Spotify Streaming works for about 20 to 40 Seconds before the Device reboots. When accessing a Menu Option (e.g. system settings) the Streaming keeps working. As soon as I leave the Menu the issue persists. Maybe frontier needs to check a lot of Devices...

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

deichy — Fri, 22 Sep 2023 20:14:19 GMT

This is the specific Spotify Version on my DTR 6000. You can check yours in the System Settings -> Info

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

mrhennes — Fri, 22 Sep 2023 22:55:31 GMT

Same problem with a Numan Two

Argon Stream 3 reboots when playing Spotify Connect

JvanSteenderen — Sat, 23 Sep 2023 07:51:01 GMT

Plan: Premium

Country: France

Device: Argon Stream 3 MK2

My Question or Issue

Since a few days my Argon Stream 3 MK2 reboots after 20 seconds when playing songs via Spotify Connect. It has been working flawlessly for multiple years, no updates of software or firmware were performed.

I was told by the seller of the Argon it's a Spotify issue.
Is anybody having the same issue?

Regards, Jérôme

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

PalHegedus — Sat, 23 Sep 2023 08:26:45 GMT

I have the same issue with my Numan Two
Spotify crashes after 20-40 secs

Bluetooth streaming and Internet Radio work just fine.

Highly appreciate a fix for this from @Spotify

Re: Argon Stream 3 reboots when playing Spotify Connect

mobailey — Sat, 23 Sep 2023 08:45:56 GMT

Please take a look at this from Spotify Forum. 4 people have reported the same problem with Numan devices today, and 2 with Grundig music players. The devices have not changed, something has changed with Spotify...?

https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Numan-one-Internetradio-Crashes-maybe-when-Loading-Spotify/m-p/5639914#M102787

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

mobailey — Sat, 23 Sep 2023 08:58:01 GMT

Today 4 people have reported the same problem with Numan devices, 2 with Grundig music players and one Argon Stream music player. The devices have not changed, something has changed with Spotify - possibly the way it delivers album art. I'm discussing this issue with @SpotifyCares on X - you might wish to do the same. https://twitter.com/mobailey247/status/1705228019898499499

Re: Argon Stream 3 reboots when playing Spotify Connect

deichy — Sat, 23 Sep 2023 09:09:20 GMT

Yes the issue is already discussed in the Thread mobailey provided above, on Twitter and on Reddit. Block Audio Devices have the same Problem. It has definetly Something to do with frontier silicon Chipsets and the way Spotify is providing the Album Cover.

Re: Argon Stream 3 reboots when playing Spotify Connect

JvanSteenderen — Sat, 23 Sep 2023 09:32:51 GMT

Seems like all devices with Spotify version "release-esdk-3.32a-v3.32.26-gbba0b20d" are experiencing this issue...

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

deichy — Sat, 23 Sep 2023 10:45:40 GMT

At the request of Spotify on X, I created two videos of the problem. Both devices use the same Spotify version (release-esdk-3.32a-v3.32.26-gbba0b20d) but different Frontier firmwares. I asked relatives who also use Numan, Technisat and Medion devices. The devices with an older Spotify version (release-esdk-2.8d-v2.8.71-g9919e10f) had no problems, but with the Numan Unison it is also present. However mrhennes Numan two uses an even newer Spotify-Version with the same problem.

I was also able to reproduce the problem when using Multiroom. However, only the Multiroom master, which loads the album cover, crashes. If a SmartSpeaker with a Frontier chipset but without a display is used as the Multiroom master, there are also no problems. So it must be related to the album cover and the Spotify version.

Video 1 Grundig DTR: https://nx11402.your-storageshare.de/s/N6Q85PTascatXtB

Video 2 BLOCK MHF: https://nx11402.your-storageshare.de/s/5LPJbRasCjiY9me

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

reinob — Sat, 23 Sep 2023 10:50:07 GMT

Just wanted to /metoo on this. Numan Two, with latest firmware.

It would be nice to know what exactly has changed in Spotify, in case it can be reverted.

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

deichy — Sat, 23 Sep 2023 10:54:55 GMT

They fixed another Bug regarding Spotify-Connect some days ago. Maybe it is related: https://community.spotify.com/t5/Ongoing-Issues/Spotify-Connect-not-working-on-multiple-3rd-party-devices/idi-p/5427085/page/80#comments

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

reinob — Sat, 23 Sep 2023 10:58:45 GMT

As a test I have blocked i.scdn.co (supposedly used to server the cover images) on my DNS server, only for the Numan. I will check now whether that helps.

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

Eddi48161 — Sat, 23 Sep 2023 10:59:56 GMT

I am on This Version on my Numan:

HEAD-v3.47.7-g1d43f519 so the same as mrhennes.

I Hope they will fix this...

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

reinob — Sat, 23 Sep 2023 11:08:49 GMT

OK!

blocking i.scdn.co (return NXDOMAIN) solves the issue!! 🙂

(it my case that domain is queried 2x per second (!!!!), which appears wholly unnecessary, but I confirm that after 5 minutes Spotify Connect is working just fine with my Numan Two).

Re: Numan one Internetradio Crashes (maybe when Loading Spotify Connect Cover)

Eddi48161 — Sat, 23 Sep 2023 11:14:03 GMT

Can you explain how to block it?

What do you mean?

Edit: ah i see.

my speedport doesnt support that i think...