topic Re: Report technical issues with adverts in Other (Podcasts, Partners, etc.)

Report issues with adverts

Vasil — Wed, 11 Sep 2024 08:59:36 GMT

Hey folks!

Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?
We're creating this thread in case you're in need of reporting any of those 🙂

Just let us know the following details and we'll forward them to the right teams:

Reason for complaint:
Name of ad:
Is it a visual or an audio ad:
Rough time & date of when you heard the advert:
Device the ad appeared on:
Its OS version:
Your exact Spotify app version:

Many thanks!

Re: Report technical issues with adverts

Petra17 — Fri, 29 Mar 2024 20:15:08 GMT

Hello Vasil!

Reason for complaint: Keeps coming back despite being the only ad I downvote, over a dozen times by now, I lost count

Name of ad: Something with AOK (German health insurance)

Visual or audio: Not sure if it's a pic or video I'm seeing

Time & date: Several times a day, last time less than an hour ago

Device: Phone

OS: Android 13

Spotify Version: 8.9.24.633

Have a great day!

Petra

Re: Report technical issues with adverts

SGabriela — Sat, 30 Mar 2024 03:19:24 GMT

Reason for complaint: It is the only ad that plays (aside from Spotify ads) despite selecting the do not recommend options

Name of ad: Smirknoff Spicy Tamarind drink

Is it a visual or an audio ad: audio

Rough time & date of when you heard the advert: 15 minutes ago, has been playing continuously for over a week now every 3 songs or so

Device the ad appeared on: phone

Its OS version: Android 12

Your exact Spotify app version: 8.9.6.458

Re: Report technical issues with adverts

bobsyeruncle — Thu, 04 Apr 2024 14:09:46 GMT

I'm listening to Spotify's meditation playlist, and when any of the ads come on, they are blasting away on the speakers.

Reason for complaint: Ad volume is much higher than the music volume
Name of ad: Lowes
Is it a visual or an audio ad: Audio
Rough time & date of when you heard the advert: 9:00AM Central, 4/4/2024
Device the ad appeared on: Computer
Its OS version: Windows 10
Your exact Spotify app version: Web browser

Re: Report technical issues with adverts

scxttlxnd — Sun, 07 Apr 2024 12:35:01 GMT

Reason for complaint: This advert constantly comes up, no matter how many times I down vote it, and this advert contains sounds of chewing and eating, and I have misophonia, and I am very sensitive to these sounds.

Name of ad: the name was just Spotify, but it was a Burger King Junior Meal Advert.

Is it a visual or an audio ad: Audio

Rough time & date of when you heard the advert: 13:10, 7/4/2024

Device the ad appeared on: Phone

Its OS version: Android 13

Your exact Spotify app version: 8.9.26.592

Re: Report technical issues with adverts

alejandroportsv — Sat, 20 Apr 2024 23:38:03 GMT

Reason for complaint: Ad volume too loud. Exceeding the volume limit the device and app allows.
Name of ad: “Flirt Centroamérica y Caribe”
Is it a visual or an audio ad: Audio ad
Rough time & date of when you heard the advert: around 4 PM to 6 PM most of the times.
Device the ad appeared on: PS4 and Phone.
Its OS version: iOS 17.4.1 for phone
Your exact Spotify app version: 3.90 on PS4. 8.9.32 on iOS.

Re: Report technical issues with adverts

stev12312wer — Tue, 23 Apr 2024 18:18:19 GMT

Reason for complaint: Same beeping add keeps playing. No matter how much I downvote it.
Name of ad: Dave Asher - U2 cover
Is it a visual or an audio ad: audio
Rough time & date of when you heard the advert:Everytime I get an ad, it's the only ad I get.Since Monday, it's the only ad I get.
Device the ad appeared on: Windows & Android
Its OS version: Win10&11, No idea on android os.
Your exact Spotify app version: 1.235.663.0 / Webbrowser, Android 8.9.32.624

I've dove everything possible to not get that ad short of going premium. I've tried every option on the downvote. I've gone to the artist page and downvoted. I'm certain there was even an option on the android app to select never recommend this artist( but I was driving at the time and more focused on that).

Re: Report technical issues with adverts

adambevo — Tue, 23 Apr 2024 19:34:44 GMT

Hi I'm Adam.

Reason for complaint. I am a premium family member paying £20 per month.

I understand some of your podcasts have adverts, but you have just introduced a new feature making it infinitely more difficult for me to skip these adverts.

I'm contemplating quitting over it as it's a cynical corporate move to increase and revenue on a customer who is worth £240 per year to you.

Block a specific ad

toby_07 — Tue, 23 Apr 2024 20:14:43 GMT

There is a very specific Tescos advert for spaghetti that features a loud slurping noise, and as someone with sensory issues, it irritates me to the point I've considered uninstalling Spotify. I've used the thumbs down button every single time, reporting it as 'offensive', and 'unpleasant', and 'not targeted to me', and also reporting it as 'I just don't like this ad'. It still regularly comes up despite me reporting it at least thirty times.

Re: Report technical issues with adverts

JelenJ — Mon, 29 Apr 2024 19:20:22 GMT

Reason for complaint: a specific ad keeps repeating multiple times in a row and is louder than media

Name of ad: Dartmouth cancer screening, directs to "Cancer.dartmouth.edu/prevention"

Is it a visual or an audio ad: audio

Rough time & date of when you heard the advert: throughout the day, repeated 2 or 3x at the beginning, middle, and end of every podcast episode I listen to

Device the ad appeared on: Pixel 4a

Its OS version: Android 13

Your exact Spotify app version: 8.8.88.397

Re: Report technical issues with adverts

Dubbs83 — Sat, 11 May 2024 18:59:16 GMT

Reason for complaint: innapropriate language used in advert and its repeated over and over in the same advert. Like they're 6 year olds who are excited about saying a naughty word. It's annoying as **bleep**.
Name of ad: Business Without The**bleep**
Is it a visual or an audio ad: Audio
Rough time & date of when you heard the advert: Often, the most recent time was this evening 19:15 hrs. Young kids not even gone to bed and there's swearing going on.
Device the ad appeared on: iPhone
Its OS version: apple iOS latest
Your exact Spotify app version: 8.9.38.455

Re: Report technical issues with adverts

spamgoesintrash1234 — Thu, 16 May 2024 11:59:19 GMT

Reason for complaint:
The ad is too sexual, I have to close the screen multiple times a night when the ad plays multiple times per night because I don't want to be kicked out of planet fitness due to the ad being on my phone.

Name of ad:
Levis drip sweat.

Is it a visual or an audio ad:
Visual and audio.

Rough time & date of when you heard the advert:
Every night for the last month every 10 minutes,
3:30am 5.16.2024 .

Device the ad appeared on:
LG smartphone.

Its OS version:
Android 10.

Your exact Spotify app version:
8.9.40.509 .

What did you try when the ad plays:
Hitting the thumbs down on the ad every time, selecting every option of "I find this content offensive" "I've seen this ad too many times" This ad isn't relevent" "I just don't like this ad", I've tried clearing cache, I've tried restarting my phone, I've tried uninstalling and reinstalling spotify, I've tried installing pandora.
(Get the point 🙂 )
I really do not like the Levis drip sweat ad.

Tolerable ads for the free service

Roosjr16 — Fri, 17 May 2024 18:42:13 GMT

It is totally acceptable for the free service to have ads. However, the ads should be something tolerable to listen to. I have had a few experiences with really unpleasant ads so far, and this is quite disappointing for a company that deals with audio content. At the moment of writing this, there is an ad where someone is munching quite loudly on some food, and it's unbearable for people who have conditions like misophonia. I do not mind ads at all, however they should never be unpleasant, and it would be interesting to be more considerate to the users of your service. I tried using the dislike button on the ad many times, but it only led to me getting the ad more frequently, which is contradictory.

Stop making ads significantly louder than the music

Lavander_chaos — Fri, 17 May 2024 22:54:53 GMT

I've noticed when playing music on Spotify on my TV the ads are significantly louder than my music was at the same volume. I feel like the neighbors can hear then and it's annoying to have to adjust my volume everytime there's ads. Doesn't help that most ads are obnoxious to begin with.

Re: Report technical issues with adverts

Kitsune_Inari — Tue, 21 May 2024 10:02:51 GMT

Complaint: ad keeps appearing after I repeatedly downvote as "irrelevant for me", "content is disgusting" and "shows up too often".
Name of ad: pañales DODOT Bebé Seco
Visual or audio ad: audio
Rough time & date: repeatedly all over the morning, all weekdays. Probably would show up the rest of the time, if I were using spotify as well.
Device and OS: mobile, Android 13
Spotify app version: 8.9.40.509

Re: Report technical issues with adverts

KrazyM — Thu, 23 May 2024 17:50:10 GMT

Adds playing notoriously loud.
Spotify version 8.9.38.455

played from iPhone to WIIM to stereo set

maltezers, abba, Spotify. All the same.

Re: Report technical issues with adverts

SophieandtheKids — Tue, 28 May 2024 15:51:46 GMT

Reason for complaint: Add too frequent, and way too loud!
Name of ad: Tire discounted groove (only plays during podcast dark history)
Is it a visual or an audio ad: audio add
Rough time & date of when you heard the advert: last time 2024/05/28 played 8 times in the spand of 2 hours
Device the ad appeared on: PC and Cell phone
Its OS version: latest windows version on Pc and android version 13 One UI version 5.1
Your exact Spotify app version: 8.9.42.575

Re: Report technical issues with adverts

Dr54nch32 — Sun, 02 Jun 2024 13:48:51 GMT

Reason for complaint: Strictly sexual ad is airing during daytime when playing music to whole family
Name of ad: Maxigra
Is it a visual or an audio ad: Audio
Rough time & date of when you heard the advert: today 15:40
Device the ad appeared on: PC through Web Player
Its OS version: Linux
Your exact Spotify app version: Web player

Re: Report technical issues with adverts

giantrip — Mon, 03 Jun 2024 19:26:28 GMT

Reason for complaint: Ad volume
Name of ad: All of them
Is it a visual or an audio ad: Audio
Rough time & date of when you heard the advert: Every one
Device the ad appeared on: iPhone
Its OS version: 16.7.8
Your exact Spotify app version: 8.8.54.544

All of your ads are too much loud, about double the volume of the actual content. Yes, in the days of television this was probably an effective tactic to get viewers' attention in between programming. But when people have ear buds and other devices *in their ears* it's actually dangerous. Alarming to see feedback in the community going back almost 10 years on this topic, and it has not been addressed at all.

Normalize the loudness of third party ads

boom_boom_pow — Tue, 11 Jun 2024 21:33:10 GMT

Third party ads are often WAY louder than the music and regular Spotify ads. It should be a common **bleep**ing courtesy not to torture users with sudden outbursts 20db louder than the normal level.