topic Re: Wrong number of songs reported in starred playlist in Other (Podcasts, Partners, etc.)

Wrong number of songs reported in starred playlist

Jakst — Thu, 01 May 2014 16:11:06 GMT

The amount of songs reported to be in my starred playlist is wrong. I emptied it and it still said I had 36 songs in it, so I checked to setting to show unavailible tracks and removed all of those aswell. However, it still reports that I have 9 songs in my starred playlist which is now completely empty on desktop, web and android. It annoys me, probably at bit more than it should.

Update: apparently my topic got changed to something else, fixed it

Starred

Re: Wrong number of songs reported in starred playlist

Peter__ — Thu, 01 May 2014 18:35:03 GMT

Shows as "0 songs, 0 sec" for me.

Re: Wrong number of songs reported in starred playlist

Jordi — Thu, 01 May 2014 20:22:14 GMT

NaN means Not assigned Number, which is in almost 99% of all cases a bug.

Re: Wrong number of songs reported in starred playlist

Jakst — Fri, 02 May 2014 15:27:20 GMT

It still appears as 9 songs for me. Could an admin reset my playlist or something like that?

Re: Wrong number of songs reported in starred playlist

Peter__ — Fri, 02 May 2014 16:07:47 GMT

The error is more likely to be with your client. Does a clean reinstall fix it?
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Re: Wrong number of songs reported in starred playlist

Jakst — Sat, 03 May 2014 05:38:03 GMT

No, it's likely a backend problem as it shows up the same on all my devices. Reinstalling didn't help

Re: Wrong number of songs reported in starred playlist

Peter__ — Sat, 03 May 2014 10:52:50 GMT

I would suggest dropping the support team an email directly using the online contact form and see if they can correct it for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Re: Wrong number of songs reported in starred playlist

Jakst — Sat, 03 May 2014 17:30:07 GMT

Thanks, trying that!