topic Re: Spotify and Sonos in Other (Podcasts, Partners, etc.)

Spotify and Sonos

ineedhelp111 — Sat, 10 May 2014 19:04:31 GMT

This is the first time that this has occured but on my iPhone when I trried to play music from a Spotify playlist on Sonos, no playlists were shown. So I removed to application from Sonos and tried to re-add it. However after selecting the 'I already have an account' option for logging into Spotify on Sonos, the following came up 'Error. There was a problem authorising the account. Please check your internet and if the probem persists, please contact Spotify for help with your account. Press 'Back' to try again or 'Done' to continue.' My internet is working fine and I clicked 'Back' and 'Done' but the same error kept coming up. The SPotify account works fine offline and online on all devices but just not with Sonos.

Many Thanks.

Re: Spotify and Sonos

cftuk — Sat, 10 May 2014 19:10:03 GMT

Meeeeeeee Toooooooooooooo and Sonus doesn't have a clue as their support page is swamped!

Re: Spotify and Sonos

Buliz — Sat, 10 May 2014 19:11:31 GMT

I have the same problem..

Re: Spotify and Sonos

HerrBetzinger — Sat, 10 May 2014 19:27:27 GMT

same problem...

got spotify premium yesterday as i was fed up with juke.

and now its not willing to connect to my sonos system?

please help

Re: Spotify and Sonos

Mikkelth — Sat, 10 May 2014 19:30:10 GMT

Aaarrrgghhhh.... same here.

Help Help

Re: Spotify and Sonos

Gér4ld — Sat, 10 May 2014 19:31:18 GMT

Same here !

Re: Spotify and Sonos

DarrenReynolds — Sat, 10 May 2014 19:34:17 GMT

Tried reboot controller. Tried remove and re-add Spotify. Tried reset controller. Tried new device with new controller install. Network fine. Sonos control fine apart from Spotify. Spotify fine if used offline. Suspect a service fault.

Re: Spotify and Sonos

IAL66 — Sat, 10 May 2014 19:42:22 GMT

Me too

Re: Spotify and Sonos

Gér4ld — Sat, 10 May 2014 20:06:51 GMT

Works fine now

Re: Spotify and Sonos

DarrenReynolds — Fri, 23 May 2014 20:03:08 GMT

It's broken again now. Just a theory but how many of the people here routinely log into Spotify using Facebook credential? I do.

Re: Spotify and Sonos

Gér4ld — Sat, 24 May 2014 05:40:58 GMT

I don't have FB account.

Re: Spotify and Sonos

Gér4ld — Sat, 24 May 2014 08:51:35 GMT

Doesn't work now ... again

Re: Spotify and Sonos

Peter__ — Sat, 24 May 2014 11:40:58 GMT

Sonos tweeted to say they are aware of the issue and working on it:

We're currently experiencing an outage with Spotify on Sonos. We will keep you posted once resolved.
— Sonos Support Team (@SonosSupport) May 24, 2014