topic Re: Galaxy watch app bug in Other (Podcasts, Partners, etc.)

Galaxy watch app bug

Yuv789 — Sat, 22 Feb 2025 16:30:33 GMT

I'm using the app on Samsung galaxy watch ultra with Hebrew system language (rtl) and I'm unable to swipe in the app from the main screen and therefore unable to pick songs to play.

When I'm trying to swipe left nothing happens (probably because the rtl changes sides), when I'm trying to swipe right it takes me out from the app (like pressing the back button)

Re: Galaxy watch app bug

Ivelina — Sun, 23 Feb 2025 09:07:24 GMT

Hey there @Yuv789,

Thanks for posting in the Community and welcome!

Did you notice when this started happening and if it was after something specific? Were you able to swipe before?

Would it be possible to change the system language of the watch to test if the same behavior would persist in the Spotify app?

Additionally, let us know if you've performed any troubleshooting steps so far so we can avoid repeating any of them.

I recommend reinstalling the Spotify app both on your phone and the watch and if that doesn't make a difference, try re-pairing your watch with your phone, then reinstall the apps again.

Lastly, it'be great if you could send us a video of the behavior so we can take a look. You can either attach it here via the Insert Video option in the post editor or upload the video to Google Drive and share the link with us.

We'll be on the lookout for your response.

Re: Galaxy watch app bug

Yuv789 — Sun, 23 Feb 2025 19:43:37 GMT

After changing the system language to English everything works fine, but when changing back to Hebrew the problem returns.

I've tried the troubleshooting you suggested but with no success.

I'm attaching a video

Re: Galaxy watch app bug

OscarDC — Sun, 23 Feb 2025 20:39:07 GMT

Hey @Yuv789,

Thank you for keeping in contact and for the info shared.

We appreciate the video you attached to your response. In order to investigate this further with internal teams, would you mind sending the OS version your Watch is currently running in your next response?

We'll be on the lookout.

Re: Galaxy watch app bug

Shaykir1 — Tue, 25 Feb 2025 07:12:41 GMT

I also have the same issue with my Samsung watch 5, the current version is 14. Wear OS version is 5.

Re: Galaxy watch app bug

Dessi — Tue, 25 Feb 2025 07:41:32 GMT

Hey @Shaykir1,

Thanks for reaching out and for the info you've provided!

We've reported this to our tech folks, so that they can have a closer look and investigate what's happening. We'll let you know as soon as we hear back from them and have an update.

Take care.

Re: Galaxy watch app bug

Levberger1989 — Wed, 26 Feb 2025 07:35:43 GMT

Experiencing the same issue please solve!

Re: Galaxy watch app bug

Shaykir1 — Tue, 18 Mar 2025 08:44:37 GMT

Any update?

Re: Galaxy watch app bug

fvh7nej0eugm4kiq0qrh — Sat, 22 Mar 2025 17:23:37 GMT

Spotify on my Samsung Watch 4 also stopped working in Brazil, when it opens it freezes, there are no more navigation screens or download options.

Re: Galaxy watch app bug

igor8s — Mon, 24 Mar 2025 08:10:54 GMT

I have the same issue for Hebrew interface - unable to swipe, please solve.

Galaxy watch ultra, Wear OS 5.0, One UI 6.0

Re: Galaxy watch app bug

Maria — Fri, 28 Mar 2025 12:55:31 GMT

Hey everyone,

Thanks for posting in this thread!

At the moment, we have no news to share about this. It has been passed on to the right team, however, as mentioned earlier in the thread.

And while we can't give a specific timeframe for if or when the issue with the watch app will be fixed, we recommend always keeping your devices, as well as the Spotify app up-to-date. This is to ensure you get the latest fixes and features as soon as they're released.

Cheers!

Re: Galaxy watch app bug

jake0293 — Fri, 04 Apr 2025 17:23:44 GMT

same issue
Galaxy Watch 7 . Wear OS 5.0 . One UI 6.0

Re: Galaxy watch app bug

Udital2 — Thu, 17 Apr 2025 21:14:55 GMT

Same isseu with my sgw 6 classic. Rtl (hebrew)

Re: Galaxy watch app bug

Dudi1 — Fri, 30 May 2025 20:18:13 GMT

Hello

The same problem with my Ultra 7. I cant use my spotify when runing. Is it a solution? Thanks

Re: Galaxy watch app bug

Jasperbrands-nl — Sat, 07 Jun 2025 18:02:17 GMT

Same here on a Galaxy watch 7. Can't use Spotify online or offline.

Re: Galaxy watch app bug

IIIdefconIII — Sun, 15 Jun 2025 12:50:43 GMT

Will never work

Re: Galaxy watch app bug

IIIdefconIII — Sun, 15 Jun 2025 12:52:27 GMT

Ridiculous people buying alot of expensive stuff and this is event niet working