topic Re: Sonos "Connection to Spotfy was lost" in Other (Podcasts, Partners, etc.)

Sonos "Connection to Spotfy was lost"

Helli_Do — Fri, 30 May 2014 19:36:55 GMT

I installed the spotify service in Sonos and when i start playing a song in the sonos controller i see playing the song for about 10 seconds - but hear no outpot on the speakers - after the 10 sec the error occures:

"was unable to play the song - connection to spotify was lost"

Any ideas?

Thanks

Helli

Re: Sonos "Connection to Spotfy was lost"

gcorvin — Sat, 09 Aug 2014 13:18:37 GMT

same problem here exactly. Been going on a few weeks. All other services working fine,but with spotify, loads playlist fine, looks like about to play, and then gets connection lost message. After a while it will finally actually start playling songs, but problem repeats later once I start a new "listening session"

Re: Sonos "Connection to Spotfy was lost"

kbrooksc — Sat, 09 Aug 2014 16:08:40 GMT

Hmm...that's not normal behavior obviously.

I recommend contacting Spotify Support through either Twitter via @SpotifyCares or through the contact form here. You will want to check your spam folder for an email back and keep in mind that you want to reply to that email even if it comes from a "No-Reply" address. Doing this will send a notification for a tech to reach out.

Hope this helps!

Re: Sonos "Connection to Spotfy was lost"

Helli_Do — Wed, 08 Oct 2014 09:48:37 GMT

I contacted the Spotify SONOS support and at least i changed my Router -> from this time on everything works fine

Re: Sonos "Connection to Spotfy was lost"

kiwibrotha — Wed, 08 Oct 2014 09:37:23 GMT

That doesn't work.

The email I got back from Spotify was:

We’re sorry to hear you’re having problems with your Sonos. Since Sonos developed their own Spotify app their customer support will need to help you out. Sorry we couldn’t do more!

Get in touch with them here: http://www.sonos.com/support/contact/.

If there is something on our end, Sonos will contact us directly.

I'm still working through this. Waaaay frustrating!

Re: Sonos "Connection to Spotfy was lost"

Peter__ — Wed, 08 Oct 2014 14:02:23 GMT

Yeah Sonos make their own app which is a bit complicated because of the multi-room stuff!

Re: Sonos "Connection to Spotfy was lost"

MrJWW — Fri, 29 May 2015 17:02:37 GMT

Hi, I had this exact problem today, for me it was caused by an IP address conflict somewhere on my network.

I couldn't see which devices were conflicting but I defined a fresh DHCP scope on my router and flushed the DHCP cache with a reboot of the router and Sonos/Spotify is working fine again now.

To avoid this happening again I've added DHCP reservation for my Sonos devices. I could have just used fixed IPs for the Sonos devices but DHCP reservations reduce the risk of IP conflicts happening again in the future..

Re: Sonos "Connection to Spotfy was lost"

Nenifled — Sun, 20 Dec 2015 15:02:58 GMT

I had the same problem, after an upgrade of firmware on my Cisco E2500 everything worked fine again.

So it was not Sonos and not Spotify.

I also read that it could help to change the cable between your router and your sonos-device.

Re: Sonos "Connection to Spotfy was lost"

kingaj12 — Tue, 05 Sep 2017 13:00:31 GMT

I had this problem. The issue was my subscription to Spotify - I needed to update my account in the Sonos app.