topic Re: Browse new releases not working on Windows 7 in Other (Podcasts, Partners, etc.)

Browse new releases not working on Windows 7

PaulMcD74 — Mon, 14 Apr 2014 14:41:36 GMT

I have tried logging out and logging back in again but since the last few versions of Spotify have been released, my BROWSE and NEW RELEASE functions have stopped working. Any suggestions would be greatly apprecaited.

Thanks

Re: Browse new releases not working on Windows 7

Joe — Mon, 14 Apr 2014 14:47:04 GMT

What happens (or doesn't happen)? Any chance of a screen capture?

Re: Browse new releases not working on Windows 7

PaulMcD74 — Mon, 14 Apr 2014 14:53:18 GMT

It's just blank, no matter what tab I select within Browse, as per image. Thanks for you help!

Re: Browse new releases not working on Windows 7

Merik — Mon, 14 Apr 2014 15:22:03 GMT

@PaulMcD74 wrote:

It's just blank, no matter what tab I select within Browse, as per image. Thanks for you help!

What operating system are you using? Does a clean install help?

Re: Browse new releases not working on Windows 7

PaulMcD74 — Mon, 14 Apr 2014 16:01:37 GMT

Still blank after reinstall I am afraid.

Re: Browse new releases not working on Windows 7

Joe — Mon, 14 Apr 2014 17:48:08 GMT

Could you try the steps in my post over here and let me know if it works for you.

Re: Browse new releases not working on Windows 7

Muzak99 — Thu, 12 Jun 2014 03:27:06 GMT

Spotify Fails.

Upgraded to the latest version of Spotify.

It no longer works. Reboots, Uninstall, Clean Installs, deleting all files etc., etc.

Running from Command Line failed as well.

Win 7 - 64 Bit

Also tried running in Compatibility modes, Run as Admin etc etc.

Haven't see any viable solutions as of yet.

Sadly, haven't wasted this much time on software in a long time.

Hope to see a fix 😞

Re: Browse new releases not working on Windows 7

DryMarker — Thu, 12 Jun 2014 10:29:57 GMT

@PaulMcD74 wrote:

I have tried logging out and logging back in again but since the last few versions of Spotify have been released, my BROWSE and NEW RELEASE functions have stopped working. Any suggestions would be greatly apprecaited.

Thanks

Check whether HTTPS works on your PC. Are the date and time set correctly?

If you go to https://www.google.co.uk/ do you get a certificate error?

Re: Browse new releases not working on Windows 7

slaw — Fri, 22 Aug 2014 19:50:10 GMT

Exactly the same issue, tried every suggestion as you describe plus safemode.

Spotify where is the fix?

Re: Browse new releases not working on Windows 7

slaw — Fri, 22 Aug 2014 19:57:07 GMT

About to cancel my subscription. Even the emails directly from spotify dried up. They simply repeated everything from the community. Pathetic customer service and support. Luckily, there are alternatives. It is a pity as I have been using the product since it was first released.

Re: Browse new releases not working on Windows 7

madelena — Mon, 25 Aug 2014 17:20:41 GMT

I have this problem, too! Has anyone had a fix yet?

Re: Browse new releases not working on Windows 7

slaw — Tue, 26 Aug 2014 18:59:36 GMT

Still not fixed with Spotify 0.9.12.10 released: 25 Aug 2014.

Re: Browse new releases not working on Windows 7

acwilliamson — Fri, 29 Aug 2014 00:55:21 GMT

@slaw wrote:

Still not fixed with Spotify 0.9.12.10 released: 25 Aug 2014.

I had a similar issue where the screen was blank. You can try turning off UI(User Interface) hardware acceleration under preferences.

Re: Browse new releases not working on Windows 7

yeconomouhotels — Wed, 10 Sep 2014 09:50:59 GMT

This works (turning off Hardware Acceleration from User Interface in Spotify Preferences).

Thanks!

Re: Browse new releases not working on Windows 7

slaw — Wed, 10 Sep 2014 10:49:54 GMT

This didn't work. Only way I can see content with browse, radio and follow is by using the web client through Opera.

Re: Browse new releases not working on Windows 7

tylerkeeter — Mon, 15 Sep 2014 17:22:59 GMT

This worked. this needs to be put on Spoitfy's frequently asked questions and have them show the solution

Re: Browse new releases not working on Windows 7

slaw — Wed, 17 Sep 2014 18:27:06 GMT

After 5 weeks the Spotify client is working again.

However, I have just installed Adobe Flash Player Version 15.0.0.152.

Browse and radio pages are now displaying correctly.

This is with spotify version 0.9.13.24 released on 16/9/2014..

Also under "playback" in "preferences", 'Enable hardware acceleration' is unchecked.

Re: Browse new releases not working on Windows 7

slaw — Wed, 17 Sep 2014 19:09:37 GMT

Do you think my account will be credited or they will give me the next two months free?

This is what big players like BT do!

Re: Browse new releases not working on Windows 7

Peter__ — Fri, 19 Sep 2014 11:26:01 GMT

@slaw - No harm in asking them:
https://www.spotify.com/about-us/contact/contact-spotify-support/

Re: Browse new releases not working on Windows 7

dwardu_vella — Wed, 25 Feb 2015 09:10:50 GMT

I just solved that problem by disabling Hardware acceleration and its loading now.