topic Re: Messaging not working on mobile app in Other (Podcasts, Partners, etc.)

Messaging not working on mobile app

Ethan_G — Sun, 31 Aug 2014 23:44:18 GMT

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

Re: Messaging not working on mobile app

kbrooksc — Mon, 01 Sep 2014 01:52:46 GMT

Hi there! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!

Re: Messaging not working on mobile app

Ethan_G — Mon, 01 Sep 2014 02:21:11 GMT

I've discovered that it is showing messages that contain shared music, and not messages with just text. Is this normal? And if so, why can you not have conversations over the mobile app like you can on the computer app

Re: Messaging not working on mobile app

kbrooksc — Mon, 01 Sep 2014 03:57:04 GMT

From what you're saying, it sounds like there is an issue with your particular situation, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!

Re: Messaging not working on mobile app

Ethan_G — Mon, 01 Sep 2014 15:32:23 GMT

Thanks again, I will do this as soon as their online request forms are up, it says to wait 24 hours. I went on my ipod and it did the same. Are you sure I can receive all messages on the mobile app, or just ones that are linked with sent music? Because both are doing the same thing, despite being on different devices.

Re: Messaging not working on mobile app

kbrooksc — Mon, 01 Sep 2014 16:08:56 GMT

as far as I know, it should work everywhere.

Re: Messaging not working on mobile app

Peter__ — Wed, 03 Sep 2014 19:13:35 GMT

The inbox on the mobile applications is still the old inbox system, not the new messages system like on the desktop. That means that unfortunately this isn't a bug as the inbox screen was only designed to display tracks that have been sent to you, not the conversation view which is shown on the desktop.