topic Re: PS4 Shuffle not working in Other (Podcasts, Partners, etc.)

PS4 Shuffle not working

VivaLaLazlow — Tue, 31 Mar 2015 08:30:48 GMT

First off, I just started using Spotify with my PS4 and I LOVE it.

One problem, a big one at that, is the shuffle feature. It only mixes maybe 20 out of the 2k songs I have in my playlist. Is this a 'free' restritction? Anyway to fix this?

Not having all my songs blend makes the app extremely gimped when compared to Music Unlimited or USB music.

Re: PS4 Shuffle not working

Last_Jedi — Tue, 31 Mar 2015 16:34:04 GMT

I just spoke with a Sony Customer Service rep and he said that free users only have a limited number of songs when they shuffle their playslists.

A partial work around for this is to move further down your playlist and start the shuffle feature from that point. By doing this, you at least get a different set of songs from your list.

Re: PS4 Shuffle not working

MassSyndrome — Wed, 01 Apr 2015 01:27:52 GMT

Yeah, but I'm a paying member and it does the same thing...so...

Re: PS4 Shuffle not working

rherman226 — Wed, 01 Apr 2015 05:48:06 GMT

I have the same problem, and I am a paying customer. I have had Spotify for awhile.

Re: PS4 Shuffle not working

James — Wed, 01 Apr 2015 11:16:47 GMT

Hey everyone,

Welcome to the Community!

Just to let you know, we're currently passing on all feedback about this to the relevant team. We'll keep you updated.

Re: PS4 Shuffle not working

jdress91 — Wed, 01 Apr 2015 11:28:43 GMT

Yeah. Sony lied to you about that. I'm a subscriber. The issue seems to be that when you control spotify on the PS4 with the controller and through it's GUI it only loads a handful of your playlist at a time into the systems memory. Hence why scrollling over through your playlist takes so long to do. If it were doing this from memory it would be very quick. So it seems shuffle is pulling from only what the PS4 has loaded out of your playlist. I'm assuming the limit is set so it doesn't bog down your games when you play or something is all I can think since it is also loading album covers and such.

Re: PS4 Shuffle not working

MassSyndrome — Wed, 01 Apr 2015 21:39:39 GMT

Well, I really hope it gets fixed because it's kind of pointless to have the same 15-20 songs on shuffle or anything. It's just dissappointing because you also can't easily search, but that's whatever.

Re: PS4 Shuffle not working

sourmiloko — Tue, 07 Apr 2015 17:32:52 GMT

I am having the same issue. I was very suprised at how minimal the app was, Its background never changes, the descovery page is a joke and it doesn't give me anyway of looking threw songs or artists in a list, I like the large album art but it just takes forever, you really MUST use yoru phone to control this app otherwise its completely unusable.

Re: PS4 Shuffle not working

starbagel — Thu, 09 Apr 2015 01:55:12 GMT

Yeah, if you sinc your phone to your ps4 and use your phone to control the music everything works pretty well.

Re: PS4 Shuffle not working

sourmiloko — Thu, 09 Apr 2015 02:34:16 GMT

True, though... Cmon, who releases an app with such an obvious bug?

Re: PS4 Shuffle not working

vonadel — Thu, 09 Apr 2015 15:40:30 GMT

The same problem with the PS3 app of course.

I'm also a subscriber, so it has nothing to do with if you are a free user or not.

Re: PS4 Shuffle not working

MagicNarcosis — Tue, 14 Apr 2015 06:41:55 GMT

Paid customer for a couple years.

Having this same issue. I thought my playlist wasn't big enough.

I have 176 songs on it.

I only hear about 30 songs, give or take.

Re: PS4 Shuffle not working

Laertus — Tue, 14 Apr 2015 21:45:08 GMT

I use my android tablet's Spotify app to control my PS4 playlist. The only problem is it's also buggy. The android app eventually loses synchronization with the PS4 playlist and you get stuck on one song on the android app and a different song playing on the PS4. The only way I've been able to re-synch them is to use Spotify's connect feature to send audio to the android device, then back to the PS4.

Re: PS4 Shuffle not working

Laertus — Fri, 17 Apr 2015 03:19:20 GMT

Well, I've identified one issue that causes the desynchronization of the Android tablet to the PS4 playlist. If the tablet hits a local file song it will cause the PS4 playlist to skip to the next song that is actually available on Spotify, causing the two playlists to de-synch. Advancing to the next song on the tablet only causes the PS4 to advance to the next song in its limited shuffle collection of 20-30 songs and they never resynch.

Re: PS4 Shuffle not working

Busybubz — Tue, 16 Jun 2015 01:38:10 GMT

How do you sync your phone

Re: PS4 Shuffle not working

faktory42 — Fri, 03 Jul 2015 14:57:58 GMT

This happens to me as well.

I've tried the 'phone synch' solution but it still occurs. I'm a paying user, too.

It's frustrating. I have a playlist of 5,000 tracks and I get to hear about six different albums when I shuffle through it on the PS4. I prefer the PS4 app to the Roku app (it's abysmal), but I'm forced to use it because I like variety in shuffling (who would have thunk it!).

Please fix this Spotify. Apple Music is hot on your heels. Get your act together.

Re: PS4 Shuffle not working

jaystax — Sat, 11 Jul 2015 01:04:02 GMT

You mean to say I spent 6 hours yesterday going through all the tracks, making my playlist on my ps4 only now to be another person posting here with exactly the same issue. What an absolute joke! As if spotify drops on ps4 with a 20-30 playlist...i want to be able to play all of the songs I spent hours compiling......come on guys, I didn't sub to nor have this functionality, please fix it as a matter of urgency.

Re: PS4 Shuffle not working

Last_Jedi — Mon, 13 Jul 2015 14:35:44 GMT

Yeah, I know. Recently (last week), Spotify was updated on the PS4, but unfortunately the size of playlists was not yet changed. Overall, I love the Spotify App. But, yeah, it needs work.

Re: PS4 Shuffle not working

taleslr — Thu, 16 Jul 2015 18:35:35 GMT

I'm having problem with Spotify on my PS4 since day 1. I''m a Premium member and spotify simply stop playing. Then I go and open another playlist and it work for a while and then stops again.

this is pretty anoying specialy when I have gests during a dinner.

I have 40MB internet connection and I have ZERO problem on my iphone app, just on PS4.

Re: PS4 Shuffle not working

jaystax — Sat, 25 Jul 2015 00:25:09 GMT

Still waiting ..... fix it please ......