topic Re: Unable to launch / uninstall in Other (Podcasts, Partners, etc.)

Unable to launch / uninstall

lyingrain — Tue, 02 Jun 2015 11:54:31 GMT

Hi everyone,

I have a few issues... Since yesterday, spotify doesn't even want to launch. When I try to open it, nohing happens, not even an error message. Nothing happened, it just stopped working. I tried to uninstall it so I can install it back, hoping it would fix the problem, but I can't. I tried to uninstall it with the usual windows tool, nothing happens. I also tried using ccleaner, nothing happens. Not even an error message. Any idea what's wrong and how I can fix that ?

Re: Unable to launch / uninstall

kbrooksc — Tue, 02 Jun 2015 13:23:25 GMT

Hey there @lyingrain and welcome to the community! Can you post some system details so we know what we're working with? Things like your OS, version of Spotify, etc?

Re: Unable to launch / uninstall

lyingrain — Tue, 02 Jun 2015 13:40:24 GMT

Hi, my computer is a samsung NP370R5E woking under windows 8.1. For the version of spotify, I don't know which information you need, sorry. It was up to date. Can you tell me what you need and where I can find it ? For the moment all I have is "version of the product : 1.4.90g0b6df40b"

Re: Unable to launch / uninstall

kbrooksc — Tue, 02 Jun 2015 13:42:00 GMT

Good info! Just to confirm, you followed these steps for a clean reinstallation of the application, but were unable to complete, right?

Re: Unable to launch / uninstall

lyingrain — Wed, 03 Jun 2015 07:14:09 GMT

Yeah that's right

Re: Unable to launch / uninstall

kbrooksc — Wed, 03 Jun 2015 13:40:07 GMT

Hmm....usually that works! At this point, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!

Re: Unable to launch / uninstall

lyingrain — Wed, 03 Jun 2015 15:01:08 GMT

ok, thank you very much 🙂