topic Changed PW , but phone can still log on. in Other (Podcasts, Partners, etc.)

Changed PW , but phone can still log on.

user-removed — Fri, 18 Sep 2015 16:10:09 GMT

Recently someone hacked my account, so i change my password, but the person still logs on some how.

I found out to day that my wife can still log on to my spotify from her mobil, with out it asking for the new password, why is this? Everything else, computer, tablet have asked for the new password.

And the person who is logging in is also doing it from a mobil.

Have tryed to log out all device with out any succes, any other ideas?

Re: Changed PW , but phone can still log on.

MaryS — Fri, 18 Sep 2015 16:21:19 GMT

Hey, @Wayneable

you can remove unwanted devices over here:

https://www.spotify.com/us/account/overview/

Re: Changed PW , but phone can still log on.

user-removed — Fri, 18 Sep 2015 18:08:43 GMT

Have tried that, many times.

Re: Changed PW , but phone can still log on.

MaryS — Sat, 19 Sep 2015 03:59:41 GMT

Hmmmm, that's something that's quite unusual. It'd be best that you get in touch with customer support so they can remove unwanted device for you : https://www.spotify.com/us/about-us/contact/